Luxury Sri Lanka

• Return international full-service flights (economy class), departure city surcharges may apply

• 13 nights of 5-star hotel accommodation

• Enjoy daily breakfast and a traditional high tea

• English-speaking national tour guide
• Airline taxes and surcharges

• Transportation by air-conditioned vehicles

• Return airport transfers

• Optional Tours: Optional experiences and tours are available to add to your itinerary

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today depart from Australia (or New Zealand) for Negombo (Colombo), Sri Lanka. Upon arrival be met by a tour representative and transferred to the hotel in the nearby beach town of Negombo.

Please note: Most customers will arrive late at night. There is a morning at leisure tomorrow before the touring begins to allow for a sleep in and time to adjust to the new time zone.

Overnight: Heritance Negombo or similar, Negombo

Meals included: In-Flight

After breakfast, enjoy the morning at leisure.

In the afternoon, begin a city tour of Negombo. The tour guide will introduce you to some of Negombo’s curious sites. Negombo was an important port during the colonial periods. In the late 17th-century the Dutch built a network of canals, over 100 kilometres in length, that was used to transport cinnamon and other spices from inland plantations to the coast. After the city tour, return to the hotel and enjoy the evening at leisure.

Overnight: Heritance Negombo or similar, Negombo

Meals included: Breakfast

After breakfast, meet with the tour guide and embark on the drive to Sigiriya (an approximately 140-Km day).

Optional Tour: Sigiriya Rock Fortress - $90 AUD per person
Explore the Sigiriya rock fortress, a UNESCO World Heritage listed site built during the reign of King Kashyapa (477-495 AD). The 'Lion Rock' of Sigiriya is a citadel of unusual beauty rising 200 meters from the jungle. The rock was the innermost stronghold of the 70-hectare fortified town. A moat, rampart, and extensive gardens, including the renowned water gardens, encircle the base of the rock. Admire the world renowned frescoes of the 'Heavenly Maidens' of Sigiriya, which are in a sheltered pocket of the rock approached by a spiral stairway. These frescoes are painted in earth pigments on plaster.

Afterwards, continue to Kandalama. Upon arrival, check in to the hotel accommodation for the night.

Overnight: Heritance Kandalama or similar, Kandalama

Meals included: Breakfast

After breakfast, visit the UNESCO World Heritage-listed city of Polonnaruwa, built in the 11th and 12th centuries AD. Here see the ruins of the Royal Palace; the Audience Hall; the Lotus Bath; the statue of King Parakramabahu; the Parakrama Samudraya - a lake built by King Parakramabahu I; and the Gal Viharaya where four splendid statues of the Buddha in 'Upright', 'Sedentary' and 'Recumbent' postures carved out of rock can be seen. There are also monuments of famous places of worship such as the Shiva Temple, the Lankathilaka, the Vatadage, the Galpotha, the Kiri Vehera and the remains of a former Temple of the Tooth Relic.

Enjoy the afternoon at leisure or alternatively, you can join one of the following optional tours:

Optional Tour: Half-Day Jeep Safari in Minneriya National Park - $130 AUD per person
Embark on an unforgettable safari excursion in Minneriya. If you're up for a serious rumble in the jungle, then Minneriya is for you! Spread across 8800 hectares, it is a wildlife sanctuary home to herds of deer and ample birdlife, however the spotlight remains on the swaying trunks and flapping ears of its resident elephants. Park your jeep on the bank of the reservoir and switch off the engine. Watch carefully as herds of elephants - one by one - roll onto the grass-covered banks to feed on tender shoots. This is the largest elephant gathering in the world - up to 300 or more at a time - which has led the park to become a mecca for wildlife enthusiasts.

Optional Tour: Sri Lankan Culinary Demonstration followed by lunch - $95 AUD per person
The gastronomic art of Sri Lanka has a very rich tradition, which includes many varieties of sweetmeats, rice, curries, sambals and salads. The preparation of these differs in each geographic location. As the country has a multi-ethnic society, the preparation of food is influenced by many cultures and traditions. The preparation of Sri Lankan cuisine is a colourful affair and a treat to the eyes with ingredients possessing vibrant colours, such as the blood red colour of the chilli powder and the dark yellow colour of saffron powder, to more earthy colours in curry powders and green vegetables. Enjoy a culinary demonstration, before trying some of the delicious creations yourself.

Please note: Only one of the optional tours above may be purchased as they run at the same time.

Overnight: Heritance Kandalama or similar, Kandalama

Meals included: Breakfast

After breakfast, travel to Kandy, the last royal capital of Sri Lanka covering approximately 100 kilometres. Along the way you will visit a spice garden in Matale to see how the fragrant spices Sri Lanka is renowned for are grown. Upon arrival in Kandy, enjoy a guided city tour. Take in the Kandy city center, the famous Kandy Temple of the Sacred Tooth Relic (entrance not included), a gem and lapidary museum, and get a taste of local life while wandering through the wonderful Kandy market. After the city tour, fine tune your evening by stepping to the beat of traditional music & drumming in a captivating cultural show!

Overnight: The Golden Crown Hotel or similar, Kandy

Meals included: Breakfast

After breakfast, depart to Peradeniya and visit the Royal Botanical Garden (an approximately 80-Km day). Walk into this 147 acre site, passing well tended lawns, pavilions & an octagon conservatory to be greeted by the vast expanse of magnificently landscaped gardens. Highlights include the orchid house & giant Javan fig tree.

Afterwards proceed to Nuwara Eliya where you will check in to the hotel. The remainder of the day is at leisure to explore Sri Lanka’s highest town and the heart of the country’s most beautiful region, the southern hill country. Nuwara Eliya sits beneath the towering Pidurutalagala mountain in a bowl of verdant, tea-covered hills.

Overnight: Jetwing St Andrews or similar, Nuwara Eliya

Meals included: Breakfast

Today after breakfast, enjoy the morning at leisure. If you are a keen golfer, you might like to play a round of golf at the Royal Golf Club (not included), which is one of the oldest golf clubs in Asia. Please check with your tour guide the day prior with regards to availability.

In the afternoon, you will be met at the hotel by the tour guide to enjoy a sightseeing tour of Nuwara Eliya to visit some key sights such as Bale Bazaar, the President’s House and the Prime Ministers Residence. Finish the tour at the Grand Hotel for High Tea, after which you will be transferred back to the hotel.

Overnight: Jetwing St Andrews or similar, Nuwara Eliya

Meals included: Breakfast

After breakfast be met by your guide and proceed to Yala (approx. 192km day). En route, stop and take a walk to see Ella’s famous Ravana Falls and Nine Arch Bridge. The waterfall measures approximately 25 meters in height and cascades from an oval-shaped concave rock outcrop. During the wet season, the waterfall turns into what is said to resemble an areca flower with withering petals.

Afterwards, continue to Yala and check into the hotel. In the afternoon, enjoy a safari at Yala National Park. Overflowing with vast grasslands, shrubs, tanks and dunes - this vast 1259 square kilometre park is one of the most famous wildlife destinations in Sri Lanka. As your Jeep rumbles through the gates of Yala, you are not only entering the most visited national park in the country, you are visiting a land inhabited centuries ago by Sri Lankan kings. You name it, Yala has it! Its inhabitants include herds of elephants, Sloth bears, Spotted deer, jackals, and abundant birdlife, as well as the highest density of leopards in the world.

Feel like an explorer as the jeep thunders over rocks and swishes past narrow bends; an exhilarating experience blended with the cries of wilderness under the tropical sun. Afterwards, return to the hotel for an evening at leisure.

Overnight: Cinnamon Wild Yala or similar, Yala

Meals included: Breakfast

After breakfast, enjoy the day at leisure. Alternatively, if you’re still wanting more after yesterday's safari, you can join an additional optional Yala National Park Safari (not included - paid directly on tour).

Overnight: Cinnamon Wild Yala or similar, Yala

Meals included: Breakfast

After breakfast, travel to Koggala, where you have an opportunity to see Sri Lanka’s famous stilt fisherman (an approximately 155 kilometre day). Stilt fishing is one of the most interesting traditional fishing methods in Sri Lanka. Records indicate this sport came about just after World War II. The beautiful sight of fishermen perched on branched poles as they fish skilfully during dawn, noon and dusk can now be seen commonly along the southern coast in towns such as Koggala, Kathaluwa and Ahangama. Once the tour has concluded, transfer to the hotel for the night.

Overnight: Radisson Blu Resort Galle or similar, Galle

Meals included: Breakfast

Following breakfast this morning, you will be met by the tour guide for a city tour of Galle. On the drive you will pass many fishing villages and palm fringed bays. The tour will begin at Galle Fort - the largest intact Dutch fort in Asia, inscribed as a UNESCO World Heritage Site in 1988. Its location faces the Indian Ocean in the town of Galle, on the southern coast of Sri Lanka. Galle Fort is one of the best-preserved examples of 17th-century colonial fortifications in the world. Enjoy lunch at the Fort (not included). Once your tour has concluded you will be transferred back to the hotel accommodation. Spend the afternoon at your own leisure, exploring the stone-paved streets and getting a feel for the vibrant culture of Galle.

Overnight: Radisson Blu Resort Galle or similar, Galle

Meals included: Breakfast

After breakfast at the hotel, enjoy the day at leisure in the Koggala/Galle Area.

Overnight: Radisson Blu Resort Galle or similar, Galle

Meals included: Breakfast

This morning, enjoy breakfast at the hotel before proceeding to Ambalangoda to visit the Mask Factory. Faces carved into solid wood and painted cobra hoods are common sights for a wander across the seaside suburb of Ambalangoda. Walk into the gallery of folk dances and mask making - the mask museum - or simply take a look into the hut where local folk will be busy cutting, moulding and painting masks. You might be able to tune into the mysteries that surround Ambalangoda's heritage of mask making, the backdrop of folk dances and rituals staged across the pearl of the Indian Ocean, Sri Lanka. Continue on to visit the Kosgoda Turtle Hatchery. Both locals and international volunteers are a common sight at Kosgoda. This vibrant tourist destination sits calmly along the southern coast of Sri Lanka. Aside from its traditional industries of fisheries and cinnamon cultivation, the area has been recognised by the Wildlife Protection Society for its Sea Turtle Conservation Project.

Afterwards, continue to Colombo and check in to the hotel where you may enjoy the remainder of the day at leisure.

Overnight: The Kingsbury Hotel or similar, Colombo

Meals included: Breakfast

After breakfast, spend the morning at leisure and in the afternoon enjoy a Colombo city tour to visit various sites before being transferred to the airport for your flight back to Australia (or New Zealand) which departs late evening or early morning on day 15.

Meals included: Breakfast; In-Flight

 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable directly to your Travel Consultant in AUD (unless otherwise stated). 
 

 
This travel offer is valid for travel on selected dates until the 9th December 2025.
 
This travel offer is priced per person based on a twin share. 
 
Single Traveller Supplement   
For solo travellers, a mandatory single supplement of $1000 applies. 

Departure Dates  
2024
November: 22, 24
 
2025 
February: ^4, **11, **18, **25
March: **13, **18, **20, **25, ^27
April: *10, *17, 24, 29
May: 8, 13, 20, 27
June: 3, *10, *17, **24
July: **1, **8, **15, **22
August: ^5, ^12, **19, **26
September: 2, 9, *16, *23
October: *7, 14, 21, 28
November: 4, 11, *18, **25
December: ^^2, ^^9
Please note: See checkout for live dates and availability. 
 
Surcharges  
Please note: 
• Dates/months with a * incur a high season surcharge of $300 per person.
• Dates/months with a ** incur a high season surcharge of $400 per person.
• Dates/months with a ^ incur a high season surcharge of $600 per person.
• Dates/months with a ^^ incur a high season surcharge of $1400 per person.
 
Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland
 
Departure City Surcharges
• *Brisbane: $100 per person
• *Adelaide: $200 per person
• *Auckland: $700 per person
 

International Full-Service Airline(s) Used
• Cabin Class: Economy Class
• Airlines: Sri Lankan Airlines, Malaysia Airlines, Singapore Airlines, Air India, and airline partners
Please note: TripADeal cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 
 
Guaranteed Airline Surcharge
• Cabin Class: Economy Class
• Singapore Airlines: $300 per person 
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 
 
Arrive Early in Negombo, Sri Lanka
$300 - $700 per person (only available for purchases over the phone).
High-season dates range up to $700 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025
  
Stay Behind in Negombo, Sri Lanka
$300 - $700 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact TripADeal to request availability. *Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout dates apply to flights departing between the below date ranges:
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025
  
Stopover Packages
• Singapore 
• Kuala Lumpur
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers 
For pricing, please refer to the payment cart at checkout.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
• 1st - 10th March 2024
• 18th - 24th September 2024
 
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfill your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration. 
 

Accommodation Used
5-Star Properties (Self-Rated) 
• Negombo: Heritance Negombo or similar
• Kandalama: Heritance Kandalama or similar
• Kandy: The Golden Crown Hotel or similar
• Nuwara Eliya: Jetwing St. Andrews or similar
• Yala: Cinnamon Wild Yala or similar
• Galle: Radisson Blu Resort Galle or similar
• Colombo: The Kingsbury Hotel or similar
Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Twin or Double Bedding (subject to availability). 
 

Minimum group size 10, maximum group size 20 per vehicle.
 
Optional Tours/Activities
• Day 3 - Sigiriya Rock Fortress - $90 per person.
• Day 4 - Half Day Jeep Safari in Minneriya National Park - $130 per person.
• Day 4 - Sri Lankan Culinary Demonstration followed by lunch - $95 per person.
Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions.
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Only one optional tour can be selected on Day 4.
• Some tours require minimum numbers to operate. 
 

• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping.
• Optional activities/tours. 
• Personal expenses.
• Travel insurance. 
 

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 
  
CLIMATE & AVERAGE TEMPERATURES
Sri Lanka is a year-round destination with two monsoon seasons so there is a lot of confusion about the best time to visit. The weather doesn’t run like clockwork here! However, there will rarely be weather so dramatic that it will stand in the way of a brilliant holiday with plenty of warm weather and sunshine. The temperature is constant at around 27°C on the coast, both in the air and the water!
 
FLIGHTS
Seat Selection & Frequent Flyer Points
At TripADeal, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
13 meals in total are included in the package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and offloading of bags from the vehicle.
 
OTHER
Mobility
If you would love to travel with TripADeal and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
A leisurely level of fitness will be required. Leisurely is described as Light walking, including up multiple stairs, and occasional hiking, may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility. 
Please note: If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Gratuities / Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is 2000 LKR per person per day. This covers the guide/leader and the driver and will be collected on tour. 
Please note: tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If the entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information. 
 

A tourist visa for Sri Lanka is a strict requirement if travelling on an Australian Passport.

Important: Visa rules have temporarily changed as of 2nd August 2024 and an online e-visa application is temporarily suspended. You will be able to obtain a 30 day tourist visa upon arrival in Sri Lanka. Please check with the nearest Sri Lankan embassy, consulate or immigration department for the current tourist visa requirements and any updates regarding the e-visa for Sri Lanka.

Please note:
• Passengers who are not Australian citizens must also check with their respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for Visas. This may, in turn, affect the type of application required.
 

 
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance 
 

Voluntary Changes
Includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
 • Changes - $100.00 per booking + additional charges from the airline/cruise company/accommodation/other travel providers.
 
Name Changes Due To Passenger Error
• If the incorrect name has been advised to TripADeal, charges of $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are unavailable from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. If TripADeal cannot obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.