Pay in Instalments

How can I pay for my holiday in instalments?

If a Travel Offer is eligible to be booked by deposit and instalments, you can reserve your holiday by paying the initial deposit. The balance of your trip is then paid for in 1 or 2 further instalments. Once your final instalment has been paid, your booking is fully confirmed.

All bookings when paying via instalments must be made online. TripADeal consultants are available over the phone to assist with creating orders, however payment details will be sent via email to pay in instalments online.

After your initial instalment, you can view your payment amounts and schedule in your account. To ensure your instalment payments are processed, please make sure you have sufficient funds available in the account of your chosen payment method. You will receive reminders via email and text up to 48 hours before payments are due. If you fail to make a payment when due, your booking will be cancelled and our Cancellation and Refund policy will apply. If you need assistance with your payment plan, please contact TripADeal during business hours.

Which TripADeal holidays can I pay via instalments?

Paying via instalment is available on select deals only:

• Eligible deals: select Tours, Cruises and TripADeal Exclusive Hotel Packages (where flights are included).
• Not eligible: TripADeal Exclusive Hotel Packages (where flights are not included), Non-Exclusive Hotel Packages, Experiences.

Not all departure dates are eligible to pay in instalments. To check whether the pay in instalments option is available, please refer to the cart on each deal page.

When paying by instalments, what is the payment schedule?

When determining the payment schedule for a particular deal, we take into consideration the timing of when payments to the Travel Suppliers of that deal need to be made. Therefore the payment schedule is unique to each deal and will be displayed in the cart of each deal page when you select pay by instalments, and all deal variables have been selected (for example, dates, departure city, upgrade requests etc).

Most of our deals will have 2 or 3 instalments.

What payment methods are accepted for paying by instalment?

Deposit and instalment bookings may be paid using a credit card, PayTo, Vouchers, or Qantas Points Plus Pay. At the time of booking, you are required to provide TripADeal with either a credit card or a PayID to facilitate the initial deposit and all subsequent instalment payments.

If you choose to pay your initial deposit or instalment using vouchers or points, you must submit valid payment information to your account prior to the due date of your next scheduled instalment.

Can I earn Qantas Points when paying in instalments?

Bookings paid for via instalment can earn 3 Qantas Points per $1 spent.

Will the deposit for paying in instalments always be 10%?

Not necessarily. The deposit amount depends on how far in advance you are booking your travel.

If your departure date is 12 months away (or longer) at the time of booking, a 10% deposit is generally available.

If you are booking closer to your departure date, the first instalment is adjusted to ensure we can secure your travel arrangements with our suppliers.

How will I know the exact cost?

All instalment amounts, including the initial payment, will be clearly outlined for you throughout the booking journey before you finalise your purchase.

How can I update my payment details?

To update your credit/debit card or PayTo details, log into your My Deals account and click “Update” beside the payment method window. A pop-up will appear where you can enter your new information.

If you would prefer to talk to a TripADeal consultant, you can get assistance to update your details over the phone.

Please ensure you provide correct payment details when you still have outstanding instalments, as a failure to make an instalment payment will result in your booking being cancelled, and our Cancellation and Refund policy will apply. Your stored payment information will be automatically removed after you finalise your instalments or when you update your payment method.

Can I pay off my instalments early?

You can call our call centre to make early payments on your instalments.

How can I view my payment history?

Log into your account to view your payment schedule, including payment total, instalment amounts and upcoming payment due date.

Will I receive reminders about my payments?

You will be sent a payment reminder by email at least 48 hours in advance of each scheduled payment instalment. However, we advise you to keep track of your payment due dates yourself, as failure to make an instalment payment will result in your booking being cancelled and our Cancellation and Refund policy will apply.

What happens if I miss a payment?

Can I cancel my booking when I have selected to pay via instalments?

If you have selected to pay in instalments for your booking and would like to cancel, you will need to notify TripADeal before departure. TripADeal will then cancel all future scheduled payments for that booking.

Our Cancellation and Refund policy will apply to any cancelled booking. You can find the full policy here. Cancellations are subject to fees from TripADeal and the Travel Suppliers, and these fees may be up to 100% of the amounts paid for your booking. This means that you may not receive a refund at all in the event of a cancellation for change of mind or failure to make an instalment payment. We strongly advise you to obtain travel insurance as soon as you make a booking with us.

How do I cancel my booking?

Any changes or modifications to your booking must be made by contacting a TripADeal consultant over the phone during business hours. You can also submit an enquiry on an existing booking through the support page on the TripADeal website to request a cancellation. A TripADeal consultant will get back to you during business hours to assist.

Can I make changes to my booking or payment plan?

Modifications to the payment plan can be made as a result of additional fees or add-ons being added to your order. These changes can be made by contacting a TripADeal consultant over the phone during business hours.

Once the Passenger Information Form is submitted, all booking details are final and changes may not be possible. If a change request is made after submission, it will be subject to availability, may incur administration fees, and could alter the initial instalment schedule.

How is my payment information protected?

Your payment information is fully safeguarded through advanced security protocols. TripADeal does not store your actual card details. Instead, your card information is securely transmitted directly to our payment provider, Commonwealth Bank of Australia, where it is tokenized.

This token replaces your card details and is used exclusively to process your scheduled payments. It cannot be used outside our secure system or for any other purposes. All transactions adhere to industry-standard encryption protocols and comply with our standard Terms & Conditions.

How is my personal and payment data used and protected?

Your personal and payment data are used solely to process and manage your payments, including any scheduled instalments, as outlined in our Terms & Conditions. We do not store your actual card details. Instead, we use a secure token issued by our payment provider to charge your card when payments are due.

Once all outstanding amounts are paid, or if an order is cancelled, the token is securely removed. Your data is always protected with encryption and other industry-standard security measures in line with our standard Terms & Conditions.

How can I contact customer support for issues with my payment schedule?

For assistance with your scheduled payments, please call the TripADeal team on 1300 993 797. Agents are available 7 days a week from 8am to 7pm (AEST/AEDT).

What are the terms and conditions for paying via instalments?

If a Travel Offer is eligible to be booked by deposit and instalments, then the Travel Offer will specify deposit and instalments as a payment option and will detail the payment schedule applicable to that Travel Offer. Not all Travel Offers are eligible to be booked using deposit and instalments. Deposit and instalment bookings may be paid using a credit card, PayTo, Vouchers, or Qantas Points Plus Pay. At the time of booking, you are required to provide TripADeal with either a credit card or a PayID to facilitate the initial deposit and all subsequent instalment payments. If you choose to pay your initial deposit or instalment using vouchers or points, you must submit valid payment information to your account prior to the due date of your next scheduled instalment. The credit card surcharges listed in clause 8 above apply to all credit card payments.

By placing a booking using deposit and instalment payments with a credit card, you consent to:

• TripADeal storing your credit card information, either directly or through a third-party payment provider, to allow for payment of the required instalments; and
• TripADeal initiating payment for the agreed instalments with your stored credit card at the times and for the amounts specified in the Travel Offers Deposit Pay payment schedule, unless you otherwise cancel your purchase in accordance with these terms.

You acknowledge that by entering your credit card details for a booking using deposit and instalment payments (or replacing your credit card details with a new credit card) TripADeal will conduct a pre-authorisation of your card, which will charge an amount of $0.01 to your card for authorisation purposes. This amount will be refunded back to your card immediately after the card has been validated.

By placing a booking using deposit and instalment payments with PayTo, you agree that you will provide TripADeal with your BSB and account number, or a PayID, and you will be entering into a PayTo agreement with TripADeal for the full amount of the Travel Offer price. You understand and acknowledge that your PayTo agreement may only specify the full price of the booking and not the breakdown of the instalment amounts, however TripADeal will only access funds under the PayTo agreement in accordance with the payment schedule specific to your Travel Offer.

Cancellation of Travel Offers booked with deposit and instalment payments

If you have purchased a Travel Offer using deposit and instalment payments and notified TripADeal that you wish to cancel your booking, TripADeal will cancel all future scheduled payments for that Travel Offer.

You acknowledge and understand that the payment schedule for each Travel Offer has been determined by TripADeal with reference to the performance by TripADeal of the Booking Services, and the timing of non-refundable payments required to be made by TripADeal to Travel Suppliers. Subject to your rights under the Australian Consumer Law and our Cancellation and Refund Policy, all instalments paid are non-refundable for changes of mind or cancellations by you, or if the Travel Provider’s terms and conditions provide that your payment is non-refundable.

Payment Failure for Travel Offers booked using deposit and instalment payments

When you make a booking using deposit and instalment payments, the Travel Offer page will detail the payment schedule applicable to your Travel Offer. You will be sent a payment reminder by email or SMS at least 48 hours in advance of each scheduled payment instalment.

• If your scheduled payment fails, we will notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a second time.
• If your payment fails a second time we will again notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a third time.
• If your payment fails a third time we will again notify you by email or SMS prompting you to provide updated payment details within 24 hours, at which time we will attempt to process your instalment payment for a final time.
• We will attempt to process your payment a maximum of four times. Failure of the final attempt to process your instalment payment will result in cancellation of your booking and our Cancellation and Refund Policy will apply.

Please find full TripADeal T&C’s here