TERMS AND CONDITIONS
References to “TripADeal”, “us”, “we” and/or “our” in the following Terms & Conditions shall mean Trip A Deal Pty Ltd ABN 50 149 240 433. In the context of limitations of liability and responsibility, it also includes our affiliates and their respective directors, officers, employees, contractors and agents.
References to “customer”, “you” or “your” shall mean the named person who places the order and where the context requires (including in respect of liability and responsibility provisions) includes all persons intending to travel on the order.
References to “Suppliers” shall mean suppliers and travel product and service providers.
For the avoidance of doubt, these Terms & Conditions apply to communications and/or orders made directly with our consultants, whether over the phone, by email, via social media/online chat, in-store, and to orders placed online via our website.
In addition to the terms and conditions contained in this document, every travel offer has, in addition, its own specific terms and conditions (Important Info) that are binding for that specific travel offer. These specific terms are listed on the deal home page of the travel offer and, where they differ, the specific terms apply to the extent of any inconsistency. Together, all of the preceding terms and conditions (and any policies or terms referred within them) are the “Terms and Conditions”.
Before you can place an order, at the point of payment, you will be required to acknowledge and confirm that you have read and accepted the Terms & Conditions.
By making the acknowledgment you confirm that:
- you have read, understand and agree to comply with the Terms & Conditions;
- you are aware of and will comply with any and all health, medical, visa and passport requirements of the country or countries you intend to visit, as well as the responsibility to obtain all required documentation or vaccinations prior to travel;
- you are 18 years of age or over, and has the authority and capacity to place an order and act on behalf of all persons for whom they are placing an order and all persons intending to travel on the order;
You will not be authorized to proceed to order placement until this acknowledgment is made.
Please note that, in administering the Terms and Conditions, TripADeal will only deal with the named person who placed the order in respect of a travel offer or any resulting travel. Information contained in personnel records will not be disclosed to any external organisations except where required for authorised purposes or with the consent of the account holder concerned. Disclosure to another traveller or emergency contact will only take place with the approval of the account holder concerned, where the information is necessary to prevent or lessen a death or injury, or where required by law.
- THE TRAVEL OFFER
Promotion of a travel offer on our website does not constitute a legally binding offer, but rather, an invitation to travel subject to our inventory allocation system. We reserve the right to modify, change, extend, withdraw, remove or cancel the travel offer at any time.
These changes or modifications can include but are not limited to, variances to published content relating to the travel offer including the overview, the itinerary, the listed summary of tour inclusions and the important information sections. Specifically, all published prices, government taxes, levies, fees, fuel surcharges, validity, mandatory surcharges and itinerary elements. Such as listed inclusions, listed exclusions, departure dates, departure cities, travel group size, flight options, cruise options, listed accommodation, touring sites and schedule, ground transport, transfers and flight routing are subject to change or modification. Some or all of these changes may be subject to factors outside of TripADeal’s control.
In the event of a material itinerary change occurring prior to travel, we will use reasonable endeavours to arrange the supply of an alternative and comparable or higher standard. Such changes will be communicated to affected customers.
TripADeal and its suppliers reserve the right to upgrade customers at its own discretion, without justification or explanation. Where required for logistical reasons that an upgrade becomes available and required, we will use a higher standard than that which was purchased. However, where an upgrade is not required to upgrade everyone, we will ensure customers will at a minimum receive what they have agreed to at the time of purchase. TripADeal will not compensate or refund customers who do not receive a complimentary upgrade.
All travel offers listed on our website operate via a fixed but live internal inventory allocation system for the most part relevant to the departure date and option type availability. This system initially allocates available inventory in respect of a travel offer at the point of purchase to customers who have made an Order where an allocation is possible. TripADeal reserves the right to remove, add, secure, place on hold and/or release allocations to a travel offer and to orders in line with our internal inventory allocation system.
- PRICING AND PAYMENT
All travel offers listed on our website are heavily discounted and available for a limited time only. For this reason, we require full payment at the time of order placement and payments are typically non-refundable.
All prices of our published travel offers are listed in Australian Dollars (AUD) unless stated otherwise. The published prices of the travel offer includes all Australian taxes, charges and service fees, including GST (where applicable). All prices are subject to availability and can be withdrawn or varied without notice.
Payment can be made with Paypal, POLI, ZipMoney, by credit card or by bank transfer. For bookings made directly with TripADeal, a fee of 0.6% on Visa & MasterCard debit cards, 1.0% on Visa & MasterCard credit cards, 3.0% on American Express and 1.5% on PayPal is applicable and these fees are subject to change. If paying by bank transfer, please note that your order is not secured until the funds clear into our account.
Some additional extras, supplements, and/or surcharges may be payable after order placement, as specified in the important information section on the deal home page. The price payable is also subject to a number of other factors including any customisations and additions made by you, changes to travel arrangements, currency fluctuations, fuel surcharges, government taxes, levies and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect a material cost increase, being greater than 10% of the travel offer.
We reserve the right not to honour any published prices that we determine were erroneous due to printing, clerical or electronic error, except in the case of manifest error by us.
In the event of a price decrease, we are not obliged to refund you to match any subsequent price reduction after order placement.
Travel offers are typically promoted as a base ‘per person’ price based on twin share travel where one order quantity is valid for one person. A quantity of 1 needs to be selected on order placement for every person travelling twin share on the same order.
In the instance of travel offers promoted as ‘2 for 1’ deals, the travel offer is typically promoted at a base price for two persons where one order quantity is valid for two persons. A quantity of 1 needs to be selected on order placement for every two persons travelling twin share on the same order.
All travel offers will highlight the number of Adults and where applicable, children, that the offer is valid for under the Important Info - Offer Essentials section on the advertised deal on our website. All other mandatory surcharges including but not limited to second person surcharges, solo traveller surcharges, departure date and/or city surcharges, the selection of additional optional extras, other government taxes, levies, gratuities, or listed fees are in addition to the listed base price as per the terms of the travel offer.
- ORDER CONFIRMATION
Immediately following payment in full, the customer will receive an order confirmation via email and/or at account login via our website. Please ensure you read this confirmation carefully, to ensure that your booking is accurate. Most of our travel offers will require submission of an online passenger information form within 72 hours of order placement in order to complete your booking.
The order confirmation will contain helpful information including a timeline of what the traveller can expect will happen next. The booking process can vary from deal to deal so it’s important to check if you have further requirements in order to complete your booking.
Please note, we will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to read and follow the instructions as listed on your order confirmation.
- SUBMISSION OF PASSENGER INFORMATION FORM / NEW PASSPORTS
The majority of travel offers require the provision of key passenger information in order to commence the booking process. These details are required to confirm all travel offer itinerary elements including but not limited to airline ticketing requirements, cruise line cabin booking confirmations, accommodation rooming specifications, specific flight dietary requirements and/or medical, mobility requests.
As such, most orders will require the submission of an online passenger information form within 72 hours of order placement for all persons intending to travel. The information supplied in the passenger information form is required to be accurate and final at the time of submission.The passenger information form will require passenger name and date of birth details to be supplied as per the passport to be used at the time of travel. Additional information such as bedding configuration, flight, dietary, medical and mobility requirements are also requested.
Special requests, including but not limited to dietary and mobility requirements, are strictly subject to availability and must be advised on your online Passenger Information Form. We will make every effort to accommodate special requests, however, these cannot be guaranteed.
The Passenger Information details are directly imported into our reservation, ticketing and/or cabin booking systems. Any fees and costs associated for the correction of Passenger Information Form errors will be the sole responsibility of the Account Holder. Charges are based on the suppliers fare rules, cancellation and change policies relating to the booking at the time. Costs can involve one or more of the following, any fare difference at the time, full cancellation and the cost of new fares (should changes not be permitted), supplier(s) change/reissue fees as well as TripADeal’s change fee.
On the order confirmation email and at account login via our website, a link to the submission of the passenger information form can be found. TripADeal will use reasonable endeavours to provide both email and/or text reminders to complete the passenger information form and/or to provide new passport details.
An order will not be considered final until the passenger information form is returned for all persons intending to travel as specified. Following TripADeal receiving the Passenger Information Form, TripADeal can and will begin the reservations process. Should customers be required to make voluntary changes following this point, all changes are subject to availability, the schedule of fees listed on the offer as well as any difference in fares at the time of the request being made.
All customers must have a valid passport for international travel, with at least 6 months validity from the date of return and at least 2 blank pages at the time of travel. You must submit your passenger information form within the specified 72 hours from order placement, even if you or anyone in your travel party are awaiting a new passport.
You will be advised how and when to supply new passport details at the time of passenger information form submission. If you fail to comply with the deadline for the provision of new passport details, you may be booked on a different flight, train and/or be seated in a separate cabin than your travel companions subject to availability. You will be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred related to any required ticket reissue should the new passport details (e.g. passport number/date of issue/date of expiry/country of issue) not be supplied by the specified deadline.
In order to protect the integrity of the information supplied in the passenger information form, the customer will be asked to check and confirm that all information inputted is correct as certain information cannot be amended without cost once the passenger information form has been submitted.
TripADeal reserves the right to cancel all or part of any order(s) in the instance where the passenger information form (or new passport details) is not returned within the specified period. TripADeal will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to comply with the order placement requirements listed on the travel offer or order completion instructions listed on your order confirmation. Where an order is cancelled due to noncompliance with the passenger information form (or new passport details) submission deadline, TripADeal reserves the right to charge an AU$200 order offload fee per order.
- TRAVEL DOCUMENTATION
The final stage of the booking process is TripADeals’ delivery of travel documentation with respect to the travel offer purchased. TripADeal typically provides all travel documentation 4-6 weeks prior to the core tour departure date selected. The travel documentation traditionally contains important information such as confirmed accommodation, flight itineraries, cruise information, information on how to apply for Visas as Australian Passport holders if required. TripADeal strongly advises that customers do not apply for any required visas until receipt of travel documentation.
Please note, for customers where Arrive Early's have been purchased greater than 2 weeks prior to your core departure date, please contact TripADeal should you require these documents earlier for Visa applications. TripADeal is not responsible for your failure to obtain a visa in this or any circumstances, including if you are overseas. Only in exceptional circumstances will TripADeal provide early release of flight itineraries prior to the supply of travel documentation.
It’s your responsibility to check all of your travel documentation– including but not limited to ticketed customer names and dates of birth are as per the passport to be used at the time of travel, flight tickets, departure/arrival dates and time, cabin check-in instructions, baggage allowances, accommodation/stopover details, visas and insurance requirements/documents immediately upon receipt and advise TripADeal as soon as possible of any errors or changes required.
Once you have received your flight information, you are responsible for managing your booking including confirming that the flight itinerary has not changed directly with the airline at least 48 hours prior to travel and checking that the departure time does not change. You do this through the documentation sent to you or alternatively, you can check the airline website or phone the airline directly, within 48 hours prior to each flight. TripADeal is not responsible for communicating airline schedule changes once the travel documentation has been issued.
Please ensure you read your travel documents carefully for details on baggage allowances as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is the responsibility of the customer. TripADeal will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage.
An estimated travel documentation delivery date will be listed on your order confirmation.
- BOOKING PROCESS AND ORDER AMENDMENTS
TripADeal is authorised to commence the ticketing and booking process for all customers on the order upon return of the passenger information form. At this time, all order components are considered final. Where a change request is made after submission of the passenger information form, the request will be subject to availability and will incur change administration fees.
Changes can include but are not limited to flight customisations, arrive early/stay behind, stop-over package, flight class upgrades, cruise cabin upgrade options, accommodation upgrades, bedding and rooming configuration requests, or any request to correct information already provided on the Passenger Information Form.
Any change request other than post-purchase payments specified in the important information section on the deal home page,will be considered as strictly as a request and cannot be guaranteed.
Change administration fees can include but are not limited to, flight reissue fees and fare differences, cabin and/or accommodation booking reissue fees, any price differences relating to the change in option originally selected by the customer at the time of purchase and TripADeal change fees. .
In some instances, absolutely no changes (even at a cost) are permissible once the passenger information form has been returned.
- CANCELLATION AND REFUND POLICY
All travel offers listed on our website are heavily discounted and available for a limited time only. As such, all orders are typically non-refundable. All orders are considered non-transferable or changeable without cost and subject to availability once the passenger information form has been submitted.
All proposed cancellations must be communicated to TripADeal as soon as they become known, and must be validated and authorised by TripADeal.
Where a partial cancellation is required, any request to change passengers are strictly subject to the deal conditions, the provider’s contractual terms, availability and at TripADeal’s discretion. All associated costs will be the responsibility of the new traveller. Fees and charges will apply. Quotes to make changes of this nature are based on the retail rate of the services available at the time the request is made. The package prices are based on pricing structures at the time of sale, strict internal booking deadlines and the number of allocations purchased, therefore not applicable to change of passenger.
Please contact TripADeal on 135 777 - for further information with respect to cancellation queries or for full details please refer to our Cancellation and Refund Policy.
- HEALTH REQUIREMENTS
All customers must possess appropriate fitness (whether physical, medical or otherwise) that deems them well enough to travel. It’s your responsibility to ensure that you’re aware of any specific health requirements for your travel destination(s) prior to order placement and be responsible for ensuring that any applicable needs can be met during travels.
This includes understanding whether you are authorised to carry or use certain medications and or medical/mobility equipment (including batteries with respect to flights and cruises) and/or whether you are required to provide supporting medical documentation such as prescriptions or medical certificates.
For some countries, a failure to disclose a health condition, proof of vaccination or a medical certificate may result in the applicable country/airline/cruise refusing you entry/boarding, or in you being detained, expelled or repatriated from the applicable country at your cost.
Where possible, specific health/fitness requirements of the tour or destination(s) will be listed in the important information section on the deal home page.
If you have any concerns regarding health requirements of the travel destination(s), we suggest you refer to your health professional and/or the Department of Foreign Affairs and Trade (“DFAT”) ‘Smart Traveller’ service prior to placing an Order. We recommend that you contact DFAT or visit their website www.smartraveller.gov.au for current advice. You can also register your travel plans with DFAT so you’re easily contactable in case of emergency. TripADeal does not provide any medical advice.
All medical requests, including but not limited to access to power, refrigeration and travelling with the use of mobility aids are subject to a number of factors including the transportation, destination and local standards, accommodation, airline, cruise-line and any other suppliers used. These requests are l beyond the control of TripADeal, although we will include this request as a file note to the providers however cannot be guaranteed and is your responsibility to follow up with them directly either in the destination or prior to travelling where possible.
TripADeal customers are advised to check all visa requirements prior to order placement as the organisation and obtainment of visas, including transit visas and re-entry permits, will be the customer’s responsibility.
TripADeal recommends all travellers prior to purchasing understand the entry and exit rules of the destination(s) they are travelling to. To check, as an Australian Passport holder the destination’s advice please go to https://smartraveller.gov.au
In instances where a visa is required, most issuing countries will require you to provide confirmed travel itinerary details such as confirmed accommodation and flight itineraries. This information will be provided to you in your travel documentation which is typically supplied to you 4-6 weeks prior to court tour departure.
TripADeal strongly advises that customers do not apply for any required visas until receipt of their travel documentation. Please also note, travel documentation can only be supplied to you 2-4 weeks prior to departure in the event of arrive early for 14 nights in duration. For customers who select an arrive early that is greater than 14 nights, or place an order within 6 weeks of travel, your travel documentation will only be sent to you within 2-4 weeks of departure.
If you do not obtain the correct visas, for whatever reason, you will be liable for any associated expenses, fees, penalties, costs, liabilities, damages or losses and are not entitled to a TripADeal refund as this decision is outside of the control of TripADeal.
TripADeal offers a visa processing service for selected destinations, so please call our team on 135 777 if you'd like to enquire about processing your visa with us. Please note, any applications made directly with the embassy or a third party provider should be followed up with them directly as these applications and queries are strictly beyond the control of TripADeal
TripADeal will provide general advice in your travel documentation, however, this is subject to change without notice and remains the responsibility of the customer to ensure they follow the appropriate entry and exit requirements.
- TRAVEL INSURANCE REQUIREMENTS
While it is not mandatory, we strongly recommend that you take out comprehensive travel insurance as soon as you have placed your order as TripADeal have a strict Cancellation and Refund policy. Purchasing a comprehensive policy can help to protect yourself and any other persons intending to travel from unforeseen circumstances or an inability to travel through your insurer's cancellation cover. If you purchase a travel deal and decline travel insurance, you may be required to sign a disclaimer. For further information with respect to cancellation queries or for full details, please refer to our Cancellation and Refund Policy.
We're proud to offer a range of travel insurance products in partnership with My Travel Insurance. For a quick quote or information on the products we provide, please ask your consultant or call us on 135 777.
You must read and consider if the product disclosure statement (PDS) provided to you has the appropriate level of cover before the cooling off period ends subject to your Insurers policy. TripADeal has no responsibility for and excludes all liability in relation to your Insurance claims. We recommend your insurance policy includes (but is not limited to) cancellation, baggage, theft, personal liability, accident and medical cover, plus any other requirements specific to your travel plans.
TripADeal accepts no responsibility or liability for the process, eligibility or compensation paid in making an insurance claim. Insurance providers are considered as a third-party, any contract is between you and the selected provider.
Trip A Deal Pty Ltd ABN 50 149 240 433 AR 1238357 is an authorised representative of AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as My Travel Insurance and Allianz Global Assistance. Travel insurance is underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 and issued and managed by Allianz Global Assistance. Terms, conditions, limits and exclusions apply. If you purchase a policy, the authorised representative receives a commission which is a percentage of your premium.
- OFFER AND VALIDITY PERIODS
Each travel offer will list its specific order validity details in the important information section of the deal home page with respect to available travel period and/or specific departure dates, any high season surcharges, solo supplement option(where applicable) and the number of adults and/or children the offer is valid for when purchasing a quantity of 1(subject to rooming configurations). Orders are valid only for the confirmed travel date selected and once the travel date selected has passed, the order will be considered void and is non-refundable in full or in-part if unused.
For some escape offers, the booking is subject to final confirmation from the accommodation provider. If you do not receive an email from the accommodation provider within 7 Business Days please contact TripADeal. If the selected dates cannot be secured an alternative date can be selected. In the event no available dates are suitable, a full refund will be provided. As such any third party additional arrangements should not be made until the final confirmation is received and any associated fees for changes or cancellation are the liability of the customer. The specific booking instructions is outlined on the deal’s important information section.
- MANDATORY FEES & OTHER CHARGES
We use reasonable endeavours to list any likely mandatory charges, optional or mandatory gratuities, government taxes, levies, fees or other charges that you or an intending customer may incur on their tour on the important information section on the deal home page. Any payment in this regard (where relevant) must be made in line with the payment instructions in this section. Please note that an AU$150 second person surcharge is payable on certain China tours direct to the tour operator (In-Country Tour Operator Fees).
We do not accept responsibility or liability for any changes to any of this information after order placement. Often government taxes, levies, fees and other charges change at the discretion of government or other authorities, Suppliers such as airlines, coach, rail, cruise or ferry operators, shipping companies, or any other transport providers, hoteliers or other accommodation providers, land carriers, tour operators, tour guides, tour directors, travel agents, or the providers of any other meals, facilities, goods and travel products or services on your holiday or in relation to it and over whom TripADeal has no direct control.
- TRAVEL GROUP SIZE AND MINIMUM NUMBERS CRITERIA
As a guide to the likely size of an individual travel group, many TripADeal packages list the minimum and maximum numbers in the important information section on the deal home page. These are to be used as a guide only. Some international package tours may have multiple groups departing on a single departure date.
Many TripADeal packages have minimum numbers required in respect of a travel offer for the tour to depart. In the unlikely event where minimum numbers are not met, TripADeal reserves the right to cancel any or all affected orders. Alternatively, TripADeal may provide affected customers with the option to transfer to another travel offer or departure date.
Additionally, TripADeal reserves the right to determine the continuance of a travel offer on the scheduled departure date despite published minimum number criteria not being met and is not obliged to cancel, refund or compensate with respect to affected customers.
TripADeal reserves the right to determine the notification period with respect to communicating minimum number order amendments to the customer.
- LINKED BOOKING REQUESTS
Our booking process and passenger information form allow a customer to request that we link one or more orders to that of a friend or family travelling on another order. Information with respect to making a linked booking request is contained on the passenger information form.
Given that TripADeal is authorised to commence the ticketing and booking process for all customers on the order upon return of the completed and verified passenger information form, linked booking requests are subject to the strict condition whereby each request must be made on each order’s passenger information form and be returned within 48 hours of each other.
The linked booking request may be refused if the linked passenger information forms are not returned within the required 48 hour period.
Where a linked booking request is made, TripADeal will use reasonable endeavours to book and/or ticket all itinerary elements together. If a linked booking request is not fulfilled this may mean that customers do not travel or stay together. Linked booking requests are strictly subject to availability and are not guaranteed. TripADeal does not accept any responsibility or liability with respect to linked booking requests which are not fulfilled.
- Ticketing policy
TripADeal reserves the right to modify, change, extend or withdraw published flight terms such as airline selection and/or scheduling with respect to the travel offer at any time due to changes beyond our control.
For example, this means flights may arrive a day earlier or later, involve a transit, a stopover, or a substitute airline. As airlines have the right to reschedule or cancel flights at any time, any such changes are beyond our control.
Due to scheduling used by some airlines, stop-over flights may arrive into a city very early in the morning and/or may depart very late at night. Please note that standard hotel check-in is after 2:00 pm and check out at 11:00 am and any early or late check-in requirements will be the responsibility of and at the cost to the customer, are subject to availability and are to be directly arranged with the accommodation provider.
TripADeal flight ticketing policy operates using minimum connecting times are as per International Air Transport Association (“IATA”), airport and airline specifications. Flights sectors are booked as advised by the operating airline and in accordance with their terms and corresponding airport regulations.
Flights are booked in what is called a ‘sequence’ whereby if flights are missed or customer(s) fail to check-in or notify of a cancellation or forfeiture and are subsequently considered a ‘no-show’, the remaining flight sectors are cancelled. Please note, this is not a decision made by TripADeal, this is a decision made by the airline.
In the event of a flight/ticket being cancelled, TripADeal is not able to reverse this decision and the customer bears full responsibility of all costs or losses involved including costs to re-book flight tickets, and/or transfers/accommodation etc. to catch up with the tour. No refunds, free of charge replacement tour departure dates or other itinerary changes are permissible in such circumstances.
Please also note, significant delays may result in a ‘no-show’ and involuntary cancellation with respect to pre-booked accommodation unless prior notice is provided, particularly in relation to delayed arrivals into a stopover destination.
If for any reason, a customer cannot make their flight, they must contact the airline directly immediately so as to attempt to avoid losing the entire booking, and/or incur extra costs at the customer's expense. Customers who fail to notify TripADeal or the airline prior to check in closing will be liable for any Airline no-show fees.
Additionally, in the event of a significant departing flight schedule change that is greater than an hour delay, customers will need to notify the local tour guide/hotel/transfer service via the specific contact details provided in the travel documentation.
Furthermore, for customers that must independently travel a considerable distance to the departing airport at the commencement of any tour, TripADeal strongly advises all customers to arrange to arrive at the departure city one day earlier to avoid possible travel/traffic/domestic flight delays and/or cancellations and the risk of missing the departing international flights.
Regardless of personal preference, TripADeal reserves the right to ticket you on any of the published airline(s) or their codeshare partners as listed on the important information section on the deal home page and in line with the published airline’s scheduling/routing and availability.
For further information please refer to our Flights Policy.
- Pre or post tour stopovers/Tour Extensions
Many of our international travel offers provide both pre and post tour stop-over packages as an additional option available at check-out. All information relevant to the stop-over package will be listed in the important information section on the deal home page. Stop-over packages typically include two nights of 4-star accommodation, return airport hotel transfers and daily breakfast.
TripADeal reserves the right to determine the hotel used for the stop-over package and the accommodation booking details will be provided in the travel documentation..
Both a pre and post our stop-over may be chosen. However, the stop-over location must be the same each way due to the fact that the same airline and its stop-over hub is used on both outbound and inbound journeys.
- Arrive early/stay behind
The options to arrive early/stay behind are provided on most of our international travel offers. The fees charged in selecting these options relate to flight schedule change administration fees only and do not include extra nights’ accommodation, meals or airport transfers. In addition, airport transfers listed as an inclusion on the travel offer are voided with the selection of an arrive early/stay behind as you will be arriving outside the scheduled collection of the rest of the core tour group. As such, you will need to arrange your own transfers at your cost and any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result will be your sole responsibility. You will need to provide the number of nights you wish to arrive early/stay behind on order placement. These requests are subject to availability at the time of ticketing and any block out dates listed within the Important Information section of the deal.
- Flight customisations
If you wish to request to arrive or depart from a different destination than what is listed on the travel offer with respect to arrive early/stay behinds, combine two or more travel offers together, upgrade class of flight please contact our Customisation team via our support page on our website or by calling 135 777. Please be aware these are all subject to availability and may incur extra costs.
As the majority of flight customisations are all variable in price, and are dependent on availability and scheduling capabilities, more often than not, they cannot be offered at check-out. Such enquiries must be discussed directly with our Customisation team prior to purchase, as TripADeal is authorised to commence the ticketing and booking process for all customers on the order upon return of the completed and verified passenger information form.
- Booking policy
If for any reason, a customer cannot make any scheduled cruise departure, they must contact the cruise or local tour operator directly and immediately so as to attempt to avoid losing the entire booking, and/or incurring extra costs at the customer’s expense.
In the event of a missed cruise departure, all costs involved to re-book the cabin/cruise, and/or transfers/accommodation etc. to catch up with the cruise are the responsibility of the customer. No refunds, free of charge replacement tour departure date changes or other itinerary changes are permissible in such circumstances.
Furthermore, for customers that must independently travel a considerable distance to the departing port at the commencement of any cruise embarkation, TripADeal strongly advises all customers to arrange to arrive at the port as early as possible to avoid possible delays and /or cancellations and the risk of missing the departing cruise. Where flights are included in your travel offer with the cruise component, schedules have been carefully considered to ensure any minimal flight delays will not likely impact on the customer’s ability to meet the port departure.
Customers will need the information contained in the travel documentation before finalising the cabin check-in process.
Cabin category selection, cabin upgrades, and any other cruise-related requests are strictly subject to availability and are not guaranteed. Cabin placement is allotted on a Run of Ship basis and some cabins will have obstructed views.
ACCOMMODATION AND LAND
- Booking policy
TripADeal reserves the right to modify, change, extend, or withdraw published accommodation terms with respect to the travel offer at any time due to changes beyond our control.
- For example, technical or administrative reasons on the part of an accommodation provider may mean that a substitute hotel or room needs to be provided.
- Accommodation selection
Accommodation including hotel descriptions are based on current guides provided by Suppliers. Any facilities described are subject to change at any time. We have made reasonable inquiries to verify that the descriptions and details are accurate, but to the maximum extent permitted by law do not warrant that they are. Please note that standard hotel check-in is after 2: 00 pm and check out at 11:00am and any early or late check-in.
- Extra nights for arrive early/stay behinds
Some travel offers may include the option to request and/or purchase additional night(s) accommodation to complement the selection of arrive early/stay behind options in the accommodation that TripADeal has organised for the travel offer for the first and last sector of the tour respectively. This will listed on the deal’s specific important information section. These requests are all dependent on availability Bedding configuration
Most facilities offer a ‘twin bedding’ (two separate beds - typically of single size) or ‘double bed’ options in relation to the bedding configuration for accommodation and cruises. You will be asked to list your preference on your passenger information form. Please note bedding requests are subject to availability.
- Maximum room capacity
As most travel offers are based on twin share, the maximum rooming capacity is typically for two people. The maximum room capacity will be listed in the important information section on the deal home page. Where triple share is permissible, this too will be listed on the travel offer.
- Triple share
In the instances where triple share is permissible as listed in the important information section on the deal home page, the bedding configuration available for a triple share is likely to comprise the usual bedding configuration options as listed above plus another single bed or ‘rollaway’ travel cot to accommodate the third person.
- Adjoining or connecting rooms
To request accommodation located in close proximity to friends or family members travelling on another order, please request this at the time of purchase by calling 135 777. These requests are subject to availability and cannot be guaranteed.
- Non-smoking rooms
All rooms are booked as non-smoking where possible. However, this cannot be guaranteed as not all accommodation providers and destinations offer dedicated non-smoking rooms.
(f) Personal belongings/luggage/porterage
Customers are responsible for their own personal belongings at all times and TripADeal does not accept any liability for any loss or theft, destruction of any personal belongings or luggage. Any loss, theft or damage must be taken up directly with the airline, cruise line, accommodation or transport provider and/or reported to your insurer. Customers are expected to carry their own luggage or at least be travelling with someone who can assist them. Should you require any assistance with luggage during travel, it will be at your own cost as hotel porterage is not included unless clearly listed on the travel offer.
- SOLO TRAVELLER SURCHARGE
The majority of travel offers list the price per person based on twin share, where two people will be sharing their accommodation. For some travel offers, where a customer intends to travel as a solo traveller and therefore will not be sharing their accommodation with another traveller, a solo supplement may be required. In these instances, the mandatory solo surcharge will be clearly listed on the important information section on the deal home page and is payable on order placement. TripADeal does not offer or provide a room pairing service.
Where travellers are sharing a room and feel they are not happy to continue sharing with their travel partner, on tour or prior to travelling, the responsibility of purchasing additional rooms will not be with TripADeal, Travellers will be responsible for any additional related costs. (subject to availability). TripADeal accepts no responsibility in the event you are incompatible with your travel partners(s) for any reason. This includes, however is not limited to, travellers who have met on any online social travel partnering website(s). TripADeal take no responsibility for your personal safety or the safety of your possessions as a result of friendships formed through these groups. As per our Refund and Cancellation policy, this will be considered as a “change of mind” should you wish to no longer travel based on these reasons. In the event, only one traveller chooses to remain, the solo supplement will apply in order to continue travelling on the order. Any order cancelling based on this reason is strictly non-transferable and non-refundable.
CHILD TRAVELLER POLICY
Some travel offers enforce a child traveller policy as imposed by the supplier of the relevant supplier or service component of your order. In these instances, the child traveller policy will be clearly listed on the important information section of the deal home page. It is the responsibility of the customer to check the child traveller policy and ensure that all travellers on their order satisfy the listed requirements. In the instances where an order has been placed for any customer(s) in contravention of the child traveller policy, TripADeal reserves the right to cancel the Order less an AU$200 order offload fee per affected person and any non-refundable already incurred ticket, cabin or accommodation costs. TripADeal may offer to provide a customer name replacement opportunity whereby the affected customer can be replaced with another person who meets the age requirement or charge an additional fee that the accommodation provider may enforce in allowing a child in contravention of the child traveller policy. TripADeal is not responsible for any cost or additional fees in the instance where a customer has failed to comply with the child traveller policy.
- DEPARTURE DATES AND HIGH SEASON SURCHARGES
The travel offer is valid for travel on the listed and available departure dates as listed on the important information section of the deal home page.
Most travel offers will require a departure date to be selected on order placement and once the travel date selected has passed, the order will be considered void and is non-refundable in full or in-part if unused.
In some instances, we may need to pass one or more high season surcharges for certain departure date periods on to the customer. Departure date high season surcharges are clearly listed on the important information section of the deal home page and are payable on order placement.
Due to flight schedules, TripADeal reserves the right to have travellers leave a day earlier or later than their selected Departure date, involve a transit, a stopover, or a substitute airline.
Available departure city options are specific to each travel offer where international flights are included and are listed on the important information section of the deal home page.
Departure city options offered are dependent on the air component of the travel offer with reference to ticketable airline schedules, routes and costs. TripADeal reserves the right to determine the departure city options listed on any travel offer and enforce one or more departure city surcharges where scheduling and availability have been deemed to be restrictive to the travel offer. Any applicable departure city surcharges will be payable at order placement.
The departure city option as listed and available departure dates as listed on the important information section of the deal home page must be selected at order placement.
All persons travelling on the one order must depart from and return to the same departure city option as per the options provided at check-out.
In the instance where a person in your travel party intends to depart from and return to a different departure city option from those listed on the travel offer, a separate order must be placed for the person travelling from the different city and then orders linked on your passenger information form. In this circumstance, TripAdeal will use reasonable endeavours to book all land/cruise itinerary elements together however, all flights are subject to availability and routing and therefore are not a component able to be linked on different departure cities. Linked booking requests are strictly subject to availability and are not guaranteed. TripADeal does not accept any responsibility or liability with respect to linked booking requests which are not fulfilled.
When group sizes are considered too small to use a full-sized touring coach we reserve the right to use a smaller type of transportation. Any vehicles used for local transfers, tours and day excursions or optional tours may not have access to toilet facilities on board. Individual country laws regarding coach transportation will be abided by at all times.
For most international travel offers, the airport to the hotel and/or hotel to airport transfers are listed as an inclusion as per the specific travel offer. Transfer transportation is typically a smaller coach or vehicle and in some cases, airport and hotel arrival and departure transfers will combine multiple travel groups. This is dependent on airline scheduling and airport ground transport requirements.
Transfers are typically not included where an arrive early/stay behind has been added to the order and the arrangement and cost of any transfer in these instances becomes the responsibility of the relevant customer(s).
In the event of a flight cancellation or delay, travellers must contact their emergency contact prior to arrival to see if the transfer can be rearranged. Where this is not possible, travellers will be required to make their own way to the hotel and contact their travel insurance to see if they are eligible for a claim. TripADeal is not liable for reimbursement of missed inclusions due to flight cancellations or delays.
- LAND ACTIVITIES & OPTIONAL DAY TOURS
Some travel offers may include the option to request or purchase additional land activities and/or optional day tours/tour extensions or internal domestic transport upgrade options.
These options will be clearly listed in the important information section on the deal home page along with instructions on how to purchase (whether at order placement or directly with the tour guide or tour leader once on the ground in the destination country).
Some tours and/or activities are subject to availability, minimum numbers and weather constraints, in such instances where these tours cannot go ahead and you have pre paid, you may receive a refund on return. Change of mind to participate in any prepaid activities may not be eligible for a refund due to the cancellation policy of third party suppliers.
SHOPPING AND PURCHASES
TripADeal does not ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited during travel. The purchasing of goods and the use of a credit card for those transactions is entirely at your own discretion and at all times the customer must use their own discretion. We will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses incurred as a result of transactions you make while travelling. Please also note, it is the responsibility of the individual to research and declare all relevant items to comply with local and Australian customs laws. Any items that are confiscated will not be compensated.
- TOUR GUIDES AND TOUR LEADERS
Some travel offers may include a tour guide or a tour leader. Tour guides and tour leaders are not a standard inclusion on all travel offers and are only be made available when particularly required to enhance the experience of the destination featured.
TripADeal does not accept responsibility for the standard, behaviour or comments of a tour guide or a tour leader.
- ORDER PLACEMENT
We reserve the right to accept or reject an order for any reason after that order has been placed, including but not limited to, an error in the price or description, the unavailability of any product or service, or an error in the administration of your order.
In placing your order you acknowledge that we retain the right to remove any person(s) from your travel group for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or other inability of customers to undertake the arrangements of the tour, unsocial, illegal, disruptive or unruly behaviour, or the carriage of prohibited substances or materials.
Aside from permissible free time as listed on the Itinerary, all persons on the Order are required to remain with the tour for its full duration unless previously arranged and approved by TripADeal. Should it become necessary for any person on the order to leave the tour without prior approval for any reason, TripADeal or the local tour operator must be notified immediately.
If a customer is found to be non-locatable after reasonable efforts have been made to contact them, the local authorities will be contacted and the remaining components of their tour will be cancelled. Please note that this isn’t just TripADeal policy, in some countries, it’s actually illegal to travel outside of an official tour group.
In the instance where we have to cancel any remaining component of a tour as detailed above, any unused portion of the package will be non-refundable and cannot be exchanged for other services or cash.
We reserve the right to cancel an order in the event of fraud, abuse or illegal activity, and refer such activity to the relevant authorities.
- TRAVEL ADVICE
Prior to order placement, it’s your responsibility to be aware of the safety, local conditions, and issues that may exist/arise at your travel destination(s). You are responsible for applying with all local laws, regulations and customs in all countries and locations to which you travel, which in some cases can be very different from those at home.
We recommend that you contact DFAT or visit their website www.smartraveller.gov.au for current advice.
You can also register your travel plans with DFAT so you’re easily contactable in case of emergency.
- LIMITATIONS OF LIABILITY
We arrange your holiday, which will be provided by Suppliers that we believe to be reputable and to comply with the standards set down by their local authorities. The scope of our services and our obligation to you is strictly limited to (and you expressly authorise us to) making the relevant arrangements, bookings, ticketing and providing other ancillary and related services depending on the travel offer you have purchased.
We act as your agent in making such limited arrangements, bookings and ticketing with Suppliers who provide the relevant travel products and services to you. We do not provide the transport, accommodation, meals or other facilities, travel products and services described on our website that you may receive during travel. All of which are provided by Suppliers which may include third party airlines, coach, rail and cruise operators, land carriers, hoteliers or suppliers of other travel products and services. We agree to make the relevant arrangements, booking and ticketing with the Suppliers offering the travel products and services described in your travel offer on these terms and conditions.
All travel documentation issued by TripADeal, including but not limited to order confirmations, receipts, itineraries, tickets, coupons and contracts, is subject to the Supplier’s terms and conditions, which constitutes the sole contract between the Supplier and you and the person(s) intending to travel.
Travel offers provided are subject to the Suppliers’ terms, conditions and limitations, which may not be expressly the subject of our contractual agreement and which may exclude or limit liability in respect of death, injury, delay, loss or damage to person or effects. To the maximum extent permitted by law and subject to the following, we accept no liability or responsibility in connection with Supplier terms, conditions or limitations and do not make or give any warranty or representation as to their content or standard.
Your legal rights in connection with the provision of travel products and services are against the specific Supplier and, except to the extent a problem is caused or contributed to by negligence on our part, are not against us. Specifically, if for any reason (excluding negligence on our part) any Supplier is unable to provide the travel products and services that you have purchased, your rights are against that Supplier and not against TripADeal. This includes where travel products and services cannot be supplied or itinerary changes occur due to force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
In certain circumstances, wherever possible we will use reasonable endeavours to arrange the supply of comparable travel products and services and itineraries. In the absence of our own negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements, or any other acts, omissions or defaults by airlines, coach, rail or cruise operators, land carriers, hoteliers or any other Suppliers, nor for any consequences thereof, including but not limited to changes to services, itineraries, accommodation or facilities.
Nothing in the Terms & Conditions is intended to limit, exclude or modify or purport to limit, exclude or modify the statutory implied guarantees/warranties that cannot be lawfully limited, excluded or modified as provided under the Competition and Consumer Act 2010 including the statutory consumer guarantees under the Australian Consumer Law or similar laws in the State and Territories of Australia.
If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law our liability for breach of such warranties is limited to, at our option:
- in the case of products:
- the replacement of the products or the supply of equivalent products; or
- the payment of the cost of replacing the products or acquiring equivalent products; and
- in the case of services:
- the supply of the services again; and
- the payment of the cost of having the services supplied again.
To the maximum extent permitted by law, TripADeal shall not be liable for any indirect or consequential loss, cost, damage, liability or expense.
TripADeal reserves the right to vary, withdraw or cancel any travel products and services by written notice in the event they cannot be supplied or the itinerary is changed due to force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
To the maximum extent permitted by law, except where caused or contributed to by negligence on our part, TripADeal is not and does not accept any responsibility or liability in contract, tort or otherwise for any injury, illness, death, cost, loss, damage (including but not limited to loss or damage to persons, baggage and property), delay, diversion, substitution of equipment, variation, postponement, liabilities, expense or inconvenience arising directly or indirectly from or in connection with:
- the acts, errors, omissions, default or negligence of Suppliers or other third parties including government authorities, airlines, coach, rail or cruise operators, land carriers, hoteliers or any other suppliers, nor for any consequences thereof, including but not limited to changes to or lack of availability of transport, services, accommodation or facilities; or
- force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
We will make commercial reasonable efforts to avoid and mitigate the adverse effects resulting from such events beyond our control.
To the maximum extent permitted by law, TripADeal is not and does not accept responsibility or liability for any acts, errors, omissions, default or negligence of any person, not its direct employee or under its control, including any government or governmental authority, officer or employee, and also including any employees, officers or agents of any Supplier such as airlines, coach, rail, cruise or ferry operators, shipping companies, or any other transport providers, hoteliers or other accommodation providers, land carriers, tour operators, tour guides, tour directors, travel agents, or the providers of any other meals, facilities, goods and travel products or services on your holiday or in relation to it and over whom TripADeal has no control. TripADeal is not and does not accept responsibility for any criminal conduct by any third parties.
To the maximum extent permitted by law, TripADeal is not and does not accept responsibility or liability for any requirements, terms or conditions of any Supplier or other third parties who provide some travel products or services in the course of your holiday. All bookings made by TripADeal with Suppliers or other travel product or service providers on your behalf are subject to the requirements, terms and conditions of those persons which may not be expressly the subject of our contractual agreement, particularly in relation to the applicable laws, policies and requirements of any government, governmental authority or employee including visa, entry, exit or transit requirements.
In the event of a person travelling occupying transport seat fitted with a safety belt, TripADeal is not and does not accept liability for injury, illness, death or other loss, damage or claim arising from any incident or accident where the safety belt is not being worn correctly at the time of such an incident or accident.
TripADeal is not and does not accept any liability or responsibility for your acts, omissions, defaults, conduct, state of health, condition or circumstances, or failure to comply with the terms, conditions and requirements of any Suppliers or other third party travel products or suppliers, or country or governmental authorities, or any of their officials, servants or agents.
If you decide that you do not wish to visit a country or part of a country you had intended to visit because of any law, condition or requirements of Suppliers or any country or governmental authority, official, servant or agent, or because of circumstances beyond our control, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. This includes but not limited to force majeure, severe weather, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
In relation to any responsibility or liability which cannot be excluded by law or despite the limitations above, if TripADeal is found liable for any loss, damage, cost, liability or expense which arises out of or in any way is connected with any of the occurrences described above, then to the maximum extent permitted by law TripADeal’s liability will in no event exceed, in the aggregate, the greater of: (a) the amounts you paid to TripADeal in connection with the travel products or services; or (b) AU$100.00.
- COMPLAINT PROCEDURE
We are committed to dealing with complaints quickly and effectively. If a problem occurs whilst in transit, on route, within the destination or on your journey home,, you must attempt to find a resolution locally with the Supplier – such as the hotel, airline or tour operator – within 24 hours as a first step. Failure to follow this course may result in any following claim for a refund (where available) being reduced or denied.
All complaints need to be made via the Online Feedback Form, where the details of the issue are to be recorded. The form can be accessed via the Support page located on our website or logging in through the ‘My Deals’ section using customer login details.
By completing the form, TripADeal will assess and seek an appropriate resolution to the issue.
Complaints must be received within 30 days from the return of travel, or from the date the incident occurred. Complaints submitted outside of this timeframe will not be accepted.
Complaints made through any other channel will not be accepted. Failure to lodge a complaint within this time period may result in any following claim for refund (where available) being reduced or denied. You must attach all relevant receipts and supporting documentation, including efforts made with the Supplier to resolve it. All refund claims are subject to our Complaints Policy and the Cancellation and Refund Policy.
Our Website General Term of Use apply to your access to, and use of, the TripADeal website. The Website General Term of Use form a part of these Terms and Conditions and is availablehere.
- PROMOTION TERMS AND CONDITIONS
From time to time TripADeal may conduct promotions including but not limited to credit/coupon/voucher promotions and other giveaways or competitions. You should refer to the terms and conditions of such promotions which are normally posted on our website or otherwise are provided on request.
- ENTIRE AGREEMENT
These Terms and Conditions constitute the entire agreement between you and TripADeal as to the subject matter of this agreement and supersede all previous negotiations, understandings, representations, warranties, memoranda or commitments.
Except where otherwise expressly stated these Terms and Conditions do not create any relationship of principal and agent, joint venture, partnership or fiduciary relationship between you and TripADeal and you agree that you are an independent entity.
- NO ASSIGNMENT
You must not assign, transfer or novate these Terms and Conditions or any rights or obligations under these Terms and Conditions without the prior written consent of TripADeal.
- NO WAIVER
You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by TripADeal.
In these Terms and Conditions:
- words in the singular include the plural and vice versa;
- if a word or phrase is defined its other grammatical forms have corresponding meanings;
- ‘includes’ means includes without limitation; and
- an obligation to use reasonable endeavours does not require a party to incur a commercial detriment or payment obligation.
To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this these Terms and Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.
- JURISDICTION AND GOVERNING LAW
The Terms and Conditions agreement will be governed and interpreted in accordance to the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of New South Wales.