135 777

9am - 7pm Weekdays / 9am - 6pm Weekends

 

FLIGHTS POLICY

Airlines and airports

All information with respect to the airlines used are specific to the travel offer. These details are clearly stated in the important information section on the deal home page.

Regardless of personal preference, TripADeal reserves the right to ticket you on any of the published airline(s) or their code share partners as listed in the important information section on the deal home page and in line with the published airline’s scheduling/routing. Should a particular flight incur excessive lay-over period(s) in excess of 5 hours, - the airline or TripADeal will use reasonable endeavours to provide a lounge pass or airport accommodation and will provide these details in the travel documentation.

Wherever possible, international travel offers that include flights will provide flight class upgrade options from economy to premium economy or business class categories. These options will fall into one of three potential offerings as listed on the important information section on the deal home page.

  • “Buy Now” Option - fixed price flight upgrade option(s) available at check out

  • “Starting From” Option - variable price flight upgrade option(s) not available at check out. You will be instructed to request a quote and call back from our Consultants at check out / on your Passenger Information form with respect to these options as flight upgrades prices are only available on request

  • Flight Class Upgrades not available (where we are unable to offer upgrades on the airlines scheduled for use on this travel offer)

Airlines upgrades

In some instances, a travel offer may include, list and promote the option to purchase an airline upgrade, whereby passengers are able to confirm that they are ticketed with a certain carrier as listed. Where this option is available, it will be included in the important information section on the deal home page.

Flight forfeiture

If you wish to request to forfeit, in full or part, any sector of your flight ticket you will be instructed to indicate that you have a flight customisation request on your passenger information form. Forfeiture may lead to cancellation of flight sectors. Where a forfeiture based flight customisation request is made on your passenger information form, TripADeal will use reasonable endeavours to provide a quote for a single sector flight where relevant and possible. The cost of a single sector flight may be higher than the cost of your original flight ticket.

No refunds are available in any of the above circumstances.

Seat selection

At TripADeal we do not arrange seat selection and cannot always guarantee that you will be sitting with your travelling companion(s). It is also important to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly upon receipt of your travel documentation with seating allocation requirements and or arrive at the airport earlier to arrange your seating.

Frequent flyer memberships

Frequent flyer memberships cannot be used to upgrade flights or be used to determine airline selection. If frequent flyer memberships are applicable for the ticketed flights, it’s the responsibility of the passenger to lodge frequent flyer membership numbers directly with the airline at the time of check-in or by contacting the airline directly once they have received their travel documentation. TripADeal is not responsible for processing or recording your Frequent Flyer membership details.

Baggage Allowance

Baggage information can be found in your flight collateral in your travel documentation.The general rule is 20kg checked and 7kg carry on – however this does vary from airline to airline. It’s advisable that you pack under the weight limit, so that you don’t get charged excess baggage fees at the airport. Customers are reminded that in the instances where a domestic flight is involved / included in your travel offer, the baggage limit will likely be less than allocated for international flights. It is the passenger’s responsibility to check the baggage limits of all flights as provided in their travel documentation and will be responsible for any excess baggage fees on any/all flights.

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