Luxury Sri Lanka & Maldives

• Return international full-service flights (economy class), departure city surcharges may apply
• One-way international full-service flight (economy class) Colombo, Sri Lanka to ​​Malé, Maldives
• Fly with award-winning Sri Lankan Airlines plus any codeshare partners

• 9 nights of luxury accommodation in Sri Lanka
• 4 nights at the 5-star Cinnamon Velifushi Resort, Maldives
• Choose from a Superior Beach Loft and an Overwater Bungalow in The Maldives

• Enjoy 20 meals including 3 daily meals in the Maldives
• Enjoy an all-inclusive alcoholic and non-alcoholic drinks package for the duration of your stay in Maldives

• English-speaking local tour guide in Sri Lanka
• Airline taxes & surcharges

• Transportation by private air-conditioned vehicle

• Return airport transfers with meet & assist
• Return speedboat transfers in Maldives

• Optional Tours: Optional experiences and tours are available to add to your itinerary. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Today depart from Australia (or New Zealand) for our flight to Negombo (Colombo), Sri Lanka. Upon arrival be met by a tour representative and transferred to the hotel in the nearby beach town of Negombo for the rest of the day at leisure.

Please note: Due to flight scheduling and availability, some departures may occur on day 0. Affected customers must be at the airport the night before. Flight times will be indicated on your final documents, issued 4-6 weeks prior to departure.

Overnight: Heritance Negombo or similar, Negombo

Meals included: In-Flight

Enjoy breakfast at the hotel this morning before check-out and proceeding to Sigiriya (around 3-hour travel time).

Upon arrival, it’s time to visit the ancient Lion’s Rock Fortress of Sigiriya. Today, you will find yourself in the heart of Sri Lanka, where the 5th-century rock citadel of King Kasyapa, a UNESCO World Heritage Site, awaits your exploration.

Sigiriya isn't just a testament to ancient Sri Lankan engineering and urban planning prowess; it's a true masterpiece of art and culture. As you step through the colossal 'Lion Paws,' which gaze upon the meticulously designed royal gardens below, you will be transported back in time to an era of ancient wonders. This rock fortress, encircled by imposing ramparts and moats, is often likened to the mythical 'City of Gods'. One of the most captivating features of Sigiriya is its stunning frescoes, reminiscent of the Gupta-style paintings found in the famous Ajanta caves of India. These ancient artworks adorn the rock's surface, offering a glimpse into the artistic brilliance of the past. Wander into the museum downstairs for an insight into how the citadel floated above citizens and learn about the advanced ponds and irrigation that pumped water right onto its summit through an ingenious hydraulic system.

After taking in the magnificent rock fortress, continue a short drive to Habarana to the hotel.

Overnight: Cinnamon Lodge or similar, Habarana

Meals included: Breakfast

After an early breakfast at the hotel, the day is yours to choose. Either spend the day at leisure or you can take part in one or both of the day's optional tours, a Polonnaruwa city tour and a Minneriya safari.

Optional Activity: Morning Polonnaruwa City Tour - $110 AUD per person
Rising with the decline of Anuradhapura, the city of Polonnaruwa - the medieval capital and crown jewel of King Parakramabahu I - remains superior proof of ancient culture and heritage blended with religious beliefs. Walk among the scattered walls of this World Heritage Site, dotted with stupas, resting Buddha statues, irrigation canals and fantastically carved Hindu sculptures – while observing the relic house - Vatadage - which boasts impressive stone carvings. Look closely, and you will notice a subtle Hindu influence on the architecture and statues found in Polonnaruwa. Enjoy lunch along with a cooking demo in Polonnaruwa.

Optional Activity: Jeep safari in Minneriya National Park - $115 per person
Experience an afternoon safari at Minneriya National Park. If you're up for a serious rumble in the jungle, then Minneriya is the place to go! Spread over 8800 hectares, it's a sanctuary for elephants and home to herds of deer and ample birdlife, but its spotlight remains between swaying trunks and flapping ears. Park your jeep on the bank of the reservoir and switch off its engine. Have the opportunity to seek out for herds of elephants - they like to one by one roll onto the grass-covered banks to feed on tender shoots. In fact, this is the largest elephant gathering known in the world (over 300 at a time) – it's an absolute must-do for wildlife enthusiasts. Please note: If Minneriya National Park is flooded during the rainy season, you will visit Kaudulla or Eco National Parks as alternative options. Return to the hotel on completion and relax

Overnight: Cinnamon Lodge or similar, Habarana

Meals included: Breakfast

After breakfast at the hotel this morning, check out and proceed to Kandy (around 3 hours of travel time).

In the afternoon, take part in a guided city tour of Kandy. Last ruled by King Sri Wickrama Rajasinghe before it was brought under British rule in 1815, Kandy – the World Heritage Site & last royal capital of Sri Lankan kings – crafts an array of culture, history and heritage in the minds of visitors across the globe.

A stroll across this small lakeside town - cradled among the misty hills - will feature the Kandy City Centre - bundled with the latest and world-class brands, a bazaar, an arts & crafts centre, gem museum & lapidary. Take in the colours as you glide through fresh fruits and vegetables in the Kandy market.

Fine-tune your evening by stepping to the beat of traditional music and drumming, amplified by a cultural show enhancing the rich and vibrant culture of the Wonder of Sri Lanka.

Overnight: Grand Kandyan Hotel or similar, Kandy

Meals included: Breakfast

After breakfast at the hotel, check-out and proceed to Nuwara Eliya (around 2.5 hours of travel time).

En-route, visit a tea plantation and learn about the rich tea history of Sri Lanka. Sri Lanka, tea and tourism are words which cannot be separated. Take a tour to the cold & misty hills that take pride in an ultimate tea tour, covering lush green blankets of tea plantations. Visit a tea factory processing the prestigious brand of Ceylon tea, to observe a rich tradition kept alive up to date. As you observe the hissing and swishing of machines, inhaling the heavenly scent arising from these facilities, make sure to end the tour in style over a perfectly blended cup of pure Ceylon tea.

Following the tour of the tea plantation, travel to Nuwara Eliya and join a city tour in Nuwara Eliya before checking into the hotel. Nuwara Eliya sits beneath the towering Pidurutalagala mountain in a bowl of verdant, tea-covered hills. Sri Lanka’s highest town is in the heart of the southern hill country, possibly the most beautiful part of Sri Lanka. Although the region was once occupied by the Kandyan kingdom, the town itself is very much a British creation. It was established in the mid-19th century as a retreat by Sir Edward Barnes and touted as Sri Lanka’s ‘Little England’ for the way this Victorian relic resembles a quaint English country village.

Overnight: Jetwing St. Andrews Hotel or similar, Nuwara Eliya

Meals included: Breakfast

Today, either enjoy breakfast at the hotel or if you choose to take the optional tour, you will depart early with a packed breakfast.

The day is yours to choose either at leisure or take part in an optional activity, Horton Plains.

Optional activity: Horton Plains - $115 AUD per person
With a packed breakfast from the hotel, travel to trek the Horton Plains.
The Horton Plains National Park is among the most beautiful UNESCO World Heritage Sites in the world. The park is spread over the second and third highest mountains in Sri Lanka, called Kirigalpotta and Totapola. The plateau-like structure with plains on one end, thick forests and mountains on the other, make the Central Highlands of Sri Lanka. You will find several waterfalls, lakes, rocky hills and views of the ocean in this part of the country. The forest is home to a number of wild animals and birds. If you're cautious enough, you may be greeted by the sights of a grunting wild boar, a pouncing fishing cat, otters or even the Sri Lankan leopard!
On completion, return to the hotel and relax.

Overnight: Jetwing St. Andrews Hotel or similar, Nuwara Eliya

Meals included: Breakfast

After breakfast at the hotel, check-out and travel to Galle (around 5-hour travel time).

Proceed on a city tour on arrival, and learn the fascinating history of this remarkable city.

The epic southern capital, Galle, is an intersection where classic Dutch architecture meets a tropical setting, creating a vivid atmosphere in beauty. Walk the Dutch-haunted streets, listen to the creaking wooden saloon doors and observe how European architecture mingles with South Asian traditions today, flooding cultural enthusiasts on a global scale. Its original ramparts and bastions, preserved up to date, showcase evidence of a heritage preserved for more than 350 years. Walk clockwise within the fort to observe the 'old gate', carrying the british coat of arms. Flanking the old gate is the Zwart Bastion - the Portuguese-built oldest of all - and the lighthouse, standing 18 feet in its glory next to the Point Utrecht Bastion.

This Dutch bliss is painted with streets that spread in a rectangular grid pattern pierced with houses carrying Dutch colonial style verandas. Hop into the Dutch Hospital Shopping Complex to be mesmerised by an array of souvenir selections. However, its hallmark stands as a place where you can find its usual buzz of administrative offices, court complexes, commercial buildings, churches and southern folks frequenting its streets bracing the air of the elysium of architecture of Galle. Visit the Galle Museum and experience the cultural & social heritage of the southern province of Sri Lanka.

Overnight: Radisson Blu Galle or similar, Galle

Meals included: Breakfast

After breakfast you will spend the day at leisure in Galle.

Overnight: Radisson Blu Galle or similar, Galle

Meals included: Breakfast

Enjoy breakfast at the hotel before check-out and proceeding to Colombo (around 2-hour travel time).

Upon arrival check-in at the hotel and commence a tour around the city. A throbbing metropolis, Colombo - located on the island's west – is not only the country's commercial capital, but also a turbine that drives over 50% of the national GDP. Drive along the clean streets, edging the crystal white racecourse. Feel the buzz surrounding the upcoming development, the Colombo Port City – an offshore city featuring parks, commercial complexes & even an F1 track!

Head along Bauddhaloka Mawatha towards 'Arcade' facing a historic road post, the Independence Square. Smell the scent of incense while listening to the chiming bells of Gangarama Temple. Or jazz up to Colombo's nightlife, spiced by night clubs & casinos that borderline its bustle. If you're lucky, head into an exhibition at the Bandaranaike Memorial International Conference Hall (BMICH) before swaying your head to an opera or play at Nelum Pokuna that will end your time in Sri Lanka on a high note!

Overnight: Galle Face Hotel or similar, Colombo

Meals included: Breakfast

After breakfast this morning, leisurely check-out from the hotel and be transferred to the airport for your scheduled departure flight into the tropical and relaxing Maldives.

Upon arrival in Malé, be met at the airport by a representative and transferred to the resort by speedboat, where you can relax and unwind for the next four nights on island time. The entirety of your stay at this five-star resort is all-inclusive of meals and drinks, so you can relax in style.

Overnight: Cinnamon Velifushi Resort, Maldives

Meals included: Breakfast; Dinner

Enjoy the next three days at leisure in this incredible five-star resort. Indulge in an unlimited all-inclusive meals and drinks package and unwind.

Overnight: Cinnamon Velifushi Resort, Maldives

Meals included: Breakfast; Lunch; Dinner

Enjoy a further day at leisure to relax and enjoy the resort facilities.

Overnight: Cinnamon Velifushi Resort, Maldives

Meals included: Breakfast; Lunch; Dinner

Enjoy a further day at leisure to relax and enjoy the resort facilities.

Overnight: Cinnamon Velifushi Resort, Maldives

Meals included: Breakfast; Lunch; Dinner

Today, at the appropriate time, you will be transferred via speedboat to the airport for the return flight home after one travel dream comes true!

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated).
 

This travel offer is valid for travel on selected dates until 14th October 2025.
 
This travel offer is priced per person based on twin share.
 
Single Traveller Supplement  
For solo travellers, a solo supplement of $3000 applies.
 
Departure Dates     
2024
November: *5, *12, **19, ^26

2025
January: °14, ^^28
February: ^^11, ^^25
March: ^^11
April: *1, ^22
May: 6, 13, 20, 27
June: 3, 10, 17, 24
July: *8, *22
August: 12, 26
September: 9, **23
October: 14

Please note: See checkout for live dates and availability.

Surcharges
Please note: 
• Dates/months with a * incur a high season surcharge of $150 per person.
• Dates/months with a ** incur a high season surcharge of $300 per person.
• Dates/months with a ^ incur a high season surcharge of $400 per person.
• Dates/months with a ^^ incur a high season surcharge of $600 per person.
• Dates/months with a ° incur a high season surcharge of $1350 per person. 

Departure Cities     
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth and *Auckland.
 
Departure City Surcharges
• Brisbane: $400 per person.
• Adelaide: $400 per person
• Perth: $750 per person
• Auckland: $650 Per person
 
International Full-Service Airline(s) Used
• Cabin Class: Economy Class.
• Airlines: Sri Lankan Airlines plus any codeshare partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements.
 
Preferred Airline Surcharge
Not available.
 
Arrive Early Options
Not available.
 
Stay Behind Options
Not available.
 
Stopover Packages
Not available.
 
Flight Class Upgrades
Not available.

Accommodation Used
5-Star Properties (Self-Rated)
• Negombo, Sri Lanka: Heritance Negombo.
• Habarana, Sri Lanka: Cinnamon Lodge. 
• Kandy, Sri Lanka: The Grand Kandyan.
• Nuwara Eliya, Sri Lanka: Jetwing St. Andrews.
• Galle, Sri Lanka: Radisson Blu Galle.
• Maldives: Cinnamon Velifushi Resort.
 
4-Star Properties (Self-Rated)
• Colombo, Sri Lanka: Galle Face Hotel.

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Maldives Room Information:
ROOM TYPE: Superior Beach Loft
Enter the beautifully designed room with its minimalist and chic styling. The true highlight is the expansive terrace, where you can indulge in uninterrupted views of the pristine white sandy beaches and the mesmerising turquoise ocean. In the evening, unwind on a comfortable sun lounger with your loved one, and witness the captivating sunset painting the sky in vibrant hues.
Room Size: 79 m²
Max occupancy: 2 people
Bedding configuration: Double bed
 
ROOM TYPE: Overwater Bungalow
Enjoy the breathtaking views of the ocean, as you indulge in the privacy and tranquillity of a secluded area on the island. With direct access to the ocean from your spacious deck, you can dive and dip into the crystal-clear waters. And for the adventurous souls, sway in a hammock suspended over the water with your loved ones.
Room Size: 100 m²
Max occupancy: 2 people
Bedding configuration: Double bed

In-Room Amenities:

• Free Wi-Fi
• King size bed
• Pillow menu
• Split air-conditioner
• Ceiling fan
• Sofa / armchair
• Telephone
• LED TV with satellite channels
• In-room safe without charge
• Bluetooth speaker
• Tea and coffee-making facility
• Coffee machine
• Minibar (extra charges may apply)
• Room service (extra charges may apply)
• Bathrobe / bath slippers
• Towels
• Bidet shower
• Indoor shower
• Hot and cold water
• Desalinated water
• Hair dryer
• Sitting area on terrace
• Sea views
• Life jackets
• Raincoats
• Fire protection system

 
Extra Nights
Not available
 
Maximum Room Capacity
2 people
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Double bedding (subject to availability).
 

Minimum group size 4, maximum group size 20 per vehicle.
Please note: A small-group tour is defined as a tour with no more than 20 travellers per vehicle.
 
Optional Tours/Activities
• Day 3: Polonnaruwa City Tour - $110 AUD per person.
• Day 3: Minneriya National Park - $115 AUD per person.
• Day 6: Horton Plains National Park - $115 AUD per person.
Please note:
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours require minimum numbers to operate.
 

• Visa fees and requirements. 
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping.
• Optional activities/tours. 
• Personal expenses.
• Travel insurance.
• Maldives Green Tax ($6 USD per person per night).
 

MALDIVES GREEN TAX
Green Tax is levied on tourists who stay in tourist resorts, tourist hotels, and tourist vessels. It is levied at a flat rate of 6 United States dollars (USD) per person per day of stay and payable upon check-in.
 
TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES
Sri Lanka
Sri Lanka is a year-round destination with two monsoon seasons so there is a lot of confusion around when is the best time to visit. The weather doesn’t run like clockwork here! However, there will rarely be weather so dramatic that it will stand in the way of a brilliant holiday with plenty of warm weather and sunshine. The temperature is constant at around 27°C on the coast, both the air and the water!
 
Maldives
March is the hottest month in Maldives with an average temperature of 29°C and the coldest is January at 27°C with the most daily sunshine hours in February. The best month to swim in the sea is in April when the average sea temperature is 30°C however, water temperatures are still around an average 29°C during June and July.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
COACH TOUR
Meals
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.
 
Luggage
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
A leisurely level of fitness will be required. Leisurely is described as light walking, including up multiple stairs, and occasional hiking, which may involve uneven surfaces. Able to travel unassisted and get on and off vehicles and small boats. Suitable for most fitness levels and mobility.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Yellow Fever
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival. You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.
 
Gratuities/Tipping
Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is 2000 rupees (approx $10 AUD) per person per day in Sri Lanka. This covers the guide/leader and the driver and will be collected on tour.
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.
 

Sri Lanka
A Tourist Visa for Sri Lanka is a strict requirement if travelling on an Australian Passport. You will be able to start your Visa application process once you receive your final travel documentation approximately 6 weeks prior to departure.
 
Maldives
A Tourist Visa for the Maldives is granted upon arrival if travelling for up to 30 days on an Australian Passport.

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours. (Sri Lanka)
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.
 

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance
 

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.