Norfolk Island and New Zealand Voyage

• Embark in Auckland for a voyage of refined discovery aboard Azamara Pursuit
• Indulge in the natural beauty and cultural richness of New Zealand’s Bay of Islands
• Savour unhurried sea days on Azamara Pursuit with elevated dining and oceanfront serenity
• Uncover the rare allure and storied heritage of secluded Norfolk Island
• Admire Mount Taranaki’s dramatic silhouette from the elegant shores of New Plymouth
• Delight in Nelson’s sunshine, galleries, and proximity to Abel Tasman’s golden coastline
• Glide through the Marlborough Sounds en route to picturesque Picton
• Stroll Akaroa’s French-inspired harbour framed by volcanic landscapes
• Immerse in Dunedin’s stately architecture and cultural depth with an overnight stay
• Encounter Kaikoura’s majestic marine life against a backdrop of alpine coastline
• Toast Napier’s Art Deco elegance and Hawke’s Bay’s celebrated vineyards
• Unwind during a final sea day wrapped in Azamara Pursuit’s signature comfort

• Return international full-service flights (economy class), surcharges may apply.

• 14-night luxury New Zealand voyage on Azamara's stunning 'Azamara Pursuit
• Select standard spirits, international beer, wine, bottled water, specialty coffees and teas included while cruising
• Gratuities included for the ships crew
• Self-service laundry included on board

• Overnight 5-star accommodation in Auckland

• 41 meals, all while cruising

• Port charges and taxes
• Airline taxes and surcharges

• Transportation by air-conditioned private vehicles

• Day 1: Airport to hotel
• Day 16: Auckland port to airport

• Arrive Early: Fly out up to 60 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return home up to 60 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Cabin Upgrades: Cabin upgrades are available. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Preferred Airline: Fly with a preferred airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers. 
• each booking is unique; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc. 
• changes/modifications to your booking may not be possible; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order. 
• Travel Offers are a package; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering. 
• our Travel Offers are generally non-refundable; in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us. 
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This Travel Offer is valid for travel on selected dates until the 20th January 2028.

This Travel Offer is priced per person based on a twin share. 

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of applies. 

Interior Stateroom:$5,000
Obstructed Oceanview Stateroom: $5,500
Oceanview stateroom: $7,000
Veranda Stateroom: $7,000

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts are offered. The full price applies to all children travelling with their parents.
• Valid for children 1 years old and over.
Please note: Children must be accompanied by a responsible adult 21 years old and over to travel. No unaccompanied minors are allowed.

Departure Cities     
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth

Departure City Surcharges
Brisbane: $50 per person
Adelaide: $200 per person 
Perth: $550 per person

International Flight(s)
Full-service airline(s) used  
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Please note: From Australia , the flying journey to your destination may take up to 11 hours, with up to 1 stops. One of those stops may be within Australia. This is provided as a guide only - actual flight duration can vary depending on availability and airline schedules. Your booking’s final details will be confirmed to you via email once available.

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Qantas: $100 per person 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 

Arrive Early and Stay Behind Options
Fly out and return home up to 60 days pre and post your tour dates.
Arrive Early
Auckland - From $300 per person, subject to availability.
Stay Behind
Auckland - From $300 per person, subject to availability.
Please note:
This option incurs a fee for adjusting the departure or return dates. This fee does not include extra nights’ accommodation, meals and/or airport transfers, which will be at your own cost.
In addition, airport transfers listed as an inclusion on the Travel Offer are considered void in the event that you select an Arrive Early/Stay Behind option. As such, you will need to arrange your own transfers at your cost.
We strongly advise against booking any pre or post-tour travel arrangements/accommodation until TripADeal confirms your flight details. If you choose to book before confirmation, we recommend opting for refundable reservations or having backup plans in case the tour does not proceed.
Internal Flights: If you select to Arrive Early or Stay Behind into a city other than the one where the tour begins or concludes (where applicable), the package will include an internal flight to your destination. This offer applies only to the cities listed in our Arrive Early & Stay Behind Options. If you wish to forfeit this flight, please advise our friendly team at the time of purchase. Please note that the package's cost does not change when you choose to forfeit your connecting flight. 
Please note: If you request to fly into cities not listed in our "Arrive Early & Stay Behind Options", we may be able to customise your itinerary. If possible, the flight's cost will be charged as an extra. 
Cancellations & Changes: Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies. Flight changes are subject to availability at the time of booking.
High-Season: A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
+ 60 days: You can fly out up to 60 days before your package’s start date, and/or return home 60 days after your package's end date. Should you wish to fly out or return home for more than 60 days from the tour, please contact us to request availability. Additional costs may apply.
Estimated dates: Your estimated departure, return, and arrival dates are all subject to availability and may vary. The confirmed schedule for all flights will be provided when you receive your flight tickets.
High season surcharges apply to flights departing between the below date ranges:
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 18th December 2026
• 19th December 2026 - 3rd January 2027
• 4th January 2027 - 26th January 2027
• 19th March 2027 - 28th April 2027
• 19th June 2027 - 18th July 2027
• 11th September 2027 - 10th October 2027
• 10th December 2027 - 19th December 2027
• 20th December 2027 - 3rd January 2028
• 4th January 2028 - 31st January 2028
• 1st April 2028 - 30th April 2028
• 1st July 2028 - 23rd July 2028
• 16th September 2028 - 15th October 2028
• 9th December 2028 - 19th December 2028
• 20th December 2028 - 3rd January 2029

Stopover Packages 
* Not available
 
Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.

Outbound Flights
Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Azamara Cruises' Azamara Pursuit
Step aboard the Azamara Pursuit. This cruise ship is designed to provide an intimate and luxurious experience, accommodating a maximum of 702 passengers spread across its eight meticulously designed decks. A culinary journey awaits guests on board, starting with the main dining venue, Discoveries Restaurant. This restaurant is a gastronomic haven, offering a diverse and delectable menu with nightly selections that include mouthwatering dishes such as fillet mignon with black truffle sauce. For those seeking a more casual dining experience, Azamara Pursuit offers The Patio and Swirl & Top during the day, a laid-back pool grill, which transforms into an al fresco dining venue in the evening. Additionally, the ship provides 24-hour room service, allowing passengers to savour breakfast delights from 6:30 to 10:00, and choose from a menu featuring a variety of options, including hearty soups, fresh salads, gourmet sandwiches, pizzas, and tempting desserts.

The entertainment options on Azamara Pursuit are as diverse as its culinary offerings. The Cabaret Lounge hosts live performances ranging from professional full-stage musical revues to classical soloists and lively bands. The ship features various bars to suit different preferences. Discoveries Bar, located just outside the main restaurant, is a favourite spot for pre and post-dinner conversations and drinks, offering a full selection of fine wines, mixed drinks, and premium spirits (charges may apply, 21 years old and over). The Sunset Bar provides a welcoming outdoor patio with covered and open-air seating, creating the perfect ambience to enjoy refreshments during the day and cocktails of your choice in the evening.

Fitness enthusiasts can maintain their routines or embark on new ones at the onboard Fitness Center, where activities like yoga and Pilates are available. An onboard wellness consultant is present to assist guests in their fitness journey.

Azamara Pursuit also caters to those seeking quiet moments of relaxation and intellectual pursuits. The Drawing Room is a peaceful and beautifully appointed space, perfect for reading or unwinding after dinner. The Living Room, on the other hand, serves as a versatile space for guests throughout the day and evening. Here, guests can engage in lively conversations, attend interesting speakers, peruse art, play card games, enjoy a cup of tea or coffee, partake in wine and tapas, listen to delightful music, or simply relax with a good book. Guests looking to engage in card games or use computers during the voyage will find the Card Room and In Touch, respectively, catering to their needs.

The Pool, a central location on the ship, serves as a refreshing spot for passengers to enjoy during the day and becomes the venue for Azamara's famous White Night Party, held at least once on every cruise, weather permitting. This event adds a touch of glamour and excitement, making it a memorable experience for all on board.

Onboard currency: 
USD$

Cabins/Staterooms:
Interior Stateroom
Explore the world in comfort and luxury in this stylish, elegant stateroom featuring all the amenities of a boutique hotel at sea.
Features: Two lower beds convertible to one Queen-size bed, 40-inch flat-screen television, refrigerator with mini-bar, thermostat-controlled air conditioner, direct-dial telephone, writing desk, in-room safe, hand-held hairdryer, and USB ports under bedside reading lamps.
Amenities: Luxurious cotton bed linens with duvet, terry bathrobes and slippers, 24-hour room service, fresh-cut flowers, tote bag, umbrella use, shoe shine service, turndown treats, and daily news bulletin.

Oceanview Stateroom
Revel in the polished style and stellar service of your own private retreat, boasting modern and contemporary decor. Enjoy picturesque ocean views outside your window and all the finer touches in every stateroom.
Features: Two lower beds convertible to one queen size bed, some staterooms feature a sofa bed, 40-inch flat-screen television, refrigerator with mini-bar, thermostat-controlled air conditioner, direct dial telephone, writing desk, in-room safe, hand-held hairdryer and USB ports under bedside reading lamps.
Amenities: Luxurious cotton bed linens with duvet, terry bathrobes and slippers, 24-hour room service, fresh-cut flowers, tote bag, umbrella use, shoeshine service, and turndown treats.
Please note: This description applies to both Standard Oceanview and Obstructed Oceanview staterooms. If you select an Obstructed Oceanview Stateroom please be aware that the view from your picture window will be partially or fully blocked by lifeboats or ship structures.

Veranda Stateroom
Refreshing sea breezes and stunning destination views come standard in these staterooms that offer your private veranda. Greet the day with room service on your balcony, or toast to another stunning sunset. Polished touches and professional service perfectly complement the warm, friendly attention from the staff and crew. 
Features: Veranda, two lower beds convertible to one Queen-size bed, sitting area with a 40-inch flat-screen television, refrigerator with mini-bar, thermostat-controlled air conditioner, direct-dial telephone, writing desk, in-room safe, hand-held hairdryer, and USB ports under bedside reading lamps.
Amenities: Luxurious cotton bed linens with duvet, terry bathrobes and slippers, 24-hour room service, fresh-cut flowers, tote bag, umbrella use, shoe shine service, turndown treats, and daily news bulletin.

Please note:
• All cabins are subject to availability; some cabins may have restricted views.
• Cruise cabins are booked on a guaranteed basis and are assigned by the cruise line prior to departure.

Cruise Arrival and Departure Times: 
Please keep in mind that the provided cruise arrival and departure times are an approximate and will be finalised upon receipt of your cruise tickets.

Accommodation Used:
5-star Properties (Self-Rated)
Auckland, New Zealand: QT Auckland

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Accommodation Location 
To ensure a comfortable and convenient experience for everyone, we've carefully selected hotels that best suit the size and specific needs of each group. While this means your accommodation may not be in the city centre, you can rest assured that our hotels are typically located near public transportation and a variety of local restaurants and attractions. Once your tour begins, your friendly driver or tour leader will be happy to help you get your bearings and offer assistance, should you need it.

Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 
 
Bedding Configuration
Twin or double (subject to availability).

Please note:
• Some tours or shore excursions require minimum numbers to operate.
• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability)
• Shore excursions can also be booked whilst onboard (subject to availability).
• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Cruise
Gratuities (tips) are included for the cruise staff's services throughout this tour's cruise component. You are welcome to tip onboard for exceptional service, however this is not expected. If you have any questions regarding the gratuities on your cruise, please speak to the guest services staff onboard the ship.

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
New Zealand 
January and February are the warmest months in New Zealand, with typical daily maximum temperatures ranging between 20°C and 30°C across much of the country. In the North Island, average daytime highs generally sit between 22°C and 28°C, while the South Island is slightly cooler, typically averaging between 19°C and 25°C. While temperatures occasionally exceed 30°C in inland areas like Central Otago, the climate remains largely temperate due to coastal breezes, with overnight lows often dipping to around 10°C to 16°C depending on the region.

Norfolk Island
In January, Norfolk Island experiences a warm and humid subtropical summer, with current daytime temperatures reaching 25°C and a "feels like" temperature of 28°C. The daily forecast for this time of year typically sees highs of 26°C and lows around 23°C, with humidity levels as high as 92%.

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Dietary Requests
Meal options and availability differ between airlines and routes therefore not all dietary requests can be accommodated. If your flight includes meals we will select the most suitable option available based on the dietary requirements you have specified. All meal requests are subject to airline approval and are not guaranteed, therefore we recommend preparing for your flight by bringing appropriate food for yourself, as required. 

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 90 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE
Embarkation / Disembarkation:
• Begins approximately 2 hours after docking.
• Due to security reasons, all guests must be on board 2 hours before sailing.
• Itineraries are subject to change at any time without notice.
• Check your specific sailing for exact departure and arrival times. All times are local to the port.

Cruise Loyalty Discounts:
Please note: Travellers must contact the cruise line directly upon receiving their travel documents in order to request any membership benefits they may be entitled to.

Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. 

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

A relaxed level of fitness will be required. 
Expect a comfortable pace of touring with a focus on leisure time and gentle activity. This may include city tours, the ability to walk up and down small flights of stairs and gentle slopes. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Some areas may be inaccessible to wheelchairs or mobility scooters, with personal walking sticks and other aids required should they be needed. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.

Please note: It is expected that every traveller must be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Wildlife sighting:
TripADeal cannot guarantee animal sightings on tour. Wildlife are unpredictable and factors such as weather conditions, predatory fear and animal movements can impact sightings. 

Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

New Zealand
All travellers to New Zealand are required to complete traveller declaration 24 hours prior to arrival in New Zealand. The traveller declaration can be completed here: https://app.travellerdeclaration.govt.nz/#/
Australian passport holders are visa exempt for an unlimited stay. The traveller must hold a passport valid on arrival

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.