Raja Ampat & the Philippines Voyage

• Embark on a rare and enriching small-ship luxury expedition with Swan Hellenic's SH Minerva
• Cruise from the remote reef-fringed islands of Raja Ampat to the white-sand beaches of the southern Philippines
• Uncover the cultural and ecological treasures of South East Asia
• Explore a diverse mix of islands, reefs and coastal villages
• Sail to Ayu's pristine atolls and the coral sanctuaries of the Philippine archipelago
• Find secluded white-sand beaches, perfect for snorkelling and swimming
• Immerse in lively island cultures, shaped by centuries of seafaring tradition
• Enjoy expert-led excursions revealing each region's hidden gems and find connection with its natural rhythms
• Seek out stunning scenery, rare marine encounters and authentic cultural experiences
• Discover the wild spirit of the tropics in comfort and elegance aboard the stunning SH Minerva
• Cruise past Misool's breathtaking karsts and Ayu's coral atolls
• Keep an eye out for whale sharks and other incredible wildlife
• Snorkel vibrant coral reefs and explore lively coastal villages on expert-led excursions

• Return international full-service flights (economy class), surcharges may apply
• One-way charter flight (economy class) from Denpasar, Indonesia to Sorong, Indonesia

• 11-night luxury expedition cruise aboard Swan Hellenic's SH Minerva from Sorong, Indonesia to Manila, Philippines
• One selected shore excursion/expedition activity per port of call (kayak not included, bookable for a fee on board)
• Lecture programs by an experienced expedition team and guest speakers.
• Standard Wi-Fi
• Self-service laundry
• Experience Swan Hellenic's 12 person hard-hulled Zodiacs, that takes guests off the ship, so you can get up close and personal with your majestic surroundings (all expedition landings included)
• Waterproof backpack and refillable water bottle, yours to keep

• Book a Balcony Stateroom before the 23rd September 2025 and receive $250 USD per person on board credit and a Wi-Fi gold package upgrade

• Overnight 4-star accommodation in Bali, Indonesia

• Enjoy 32 meals while cruising

• Port charges and taxes
• Airline taxes and surcharges

• Transportation by private air-conditioned vehicles

• Day 1: Airport to hotel
• Day 2: Hotel to airport
• Day 2: Airport to port
• Day 13: Port to airport

• Arrive Early: Arrive up to 60 days before your tour starts. (Does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes. (Does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location. (See checkout for details)
• Cabin Upgrades: Cabin upgrades are available. (See checkout for details)
• Flight Upgrades: Upgrade to Business Class. (See checkout for details)
• Preferred Airline: Fly with a preferred airline. (See checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable; in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This Travel Offer is valid for travel on selected dates until the 27th April 2026.

This Travel Offer is priced per person based on a twin share.

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies:
Oceanview Stateroom: $12,000
Balcony Stateroom: $13,000

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
• No child discounts are offered. The full price applies to all children travelling with their parents.
• Valid for children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 21 years old and over to travel. No unaccompanied minors are allowed.

Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide, *Perth, *Auckland

Departure City Surcharges
Brisbane: $200 per person
Adelaide: $200 per person
Perth: $100 per person
Auckland: $300 per person

International Flight(s)
Full-Service Airline(s) 
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

Domestic Flight(s) Used
• Cabin Class: Economy Class
• Route: Denpasar (Bali), Indonesia - Sorong, Indonesia

Domestic Flight Information
Baggage allowance per person
1 x 20kg of checked baggage
1 x 7kg of carry on baggage

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Qantas: $200 per person
• Singapore Airlines: $200 per person
Please note:
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners.

Arrive Early and Stay Behind Options
Fly out and return home up to 60 days pre and post your tour dates.
Arrive Early
Denpasar (Bali), Indonesia - From $300 per person, subject to availability.

Stay Behind
Manila, Philippines - From $300 per person, subject to availability.

Please note:
Exclusions: This fee does not include extra nights' accommodation, meals or airport transfers.
Cancellations & Changes: Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies. Flight changes are subject to availability at the time of booking.
High-Season: A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
+ 60 days: You can fly out up to 60 days before your package’s start date, and/or return home 60 days after your package's end date. Should you wish to fly out or return home for more than 60 days from the tour, please contact us to request availability. Additional costs may apply.
Estimated dates: Your estimated departure, return, and arrival dates are all subject to availability and may vary. The confirmed schedule for all flights will be provided when you receive your flight tickets.
High season surcharges apply to flights departing between the below date ranges:
• 15th September 2025 - 12th October 2025
• 1st December 2025 - 19th December 2025
• 20th December 2025 - 4th January 2026
• 5th January 2026 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 26th June 2026 - 17th July 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 18th December 2026
• 19th December 2026 - 3rd January 2027
• 4th January 2027 - 26th January 2027
• 19th March 2027 - 28th April 2027
• 19th June 2027 - 18th July 2027
• 11th September 2027 - 10th October 2027
• 10th December 2027 - 19th December 2027
• 20th December 2027 - 3rd January 2028

Stopover Packages
* Hong Kong
* Kuala Lumpur
* Singapore
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting to Arrive Early for your tour in conjunction with a Stopover Package, your fly out date from home will take place before the stopover.
• When selecting to Stay Behind after your tour in conjunction with a Stopover Package, your stopover will take place before your final flight home.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
• Hong Kong Rugby 7's: last weekend March or first weekend of April 2026 (dates TBC)
• Singapore Grand Prix: 1st October 2026 - 9th October 2026
• Christmas and New Years Eve: 18th December 2026 to 3rd January 2027

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.

Outbound Flights
Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Missed Flights
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

Swan Hellenic's SH Minerva
The SH Minerva, launched in 2021, is the first of Swan Hellenic’s new-generation expedition ships. This 10,600 GT vessel is designed for cultural expedition cruising, offering an intimate and luxurious experience for up to 152 guests across 76 staterooms. With a PC5 ice-strengthened hull and advanced stabilisation systems, SH Minerva is purpose-built for exploring remote polar regions and off-the-beaten-path destinations.

Onboard, guests can indulge in a variety of dining options. The main venue, The Swan Restaurant, offers international and regional cuisine focused on quality, creativity, and flavours, with an open seating policy allowing guests to dine at their leisure. Additionally, the Club Lounge provides a relaxed atmosphere for lighter fare and beverages, while the Pool Bar & Grill offers al fresco dining with stunning views. 

Accommodations on SH Minerva are thoughtfully designed, featuring Scandinavian-inspired interiors that blend elegance with comfort. All 76 staterooms are double-occupancy, with most offering private balconies. Guests can expect modern amenities, including en-suite bathrooms, ample storage, and seating areas, ensuring a restful retreat after a day of exploration. 

The ship's facilities are tailored to enhance the expedition experience. Guests can unwind in the panoramic sauna, stay active in the well-equipped gym, or relax in the spa (charges apply for spa treatments). The heated outdoor pool and adjacent bar provide a perfect spot for leisure while taking in the surrounding landscapes. For enrichment, SH Minerva offers a well-stocked library and lecture theatre, hosting expert-led talks and briefings that delve into the regions visited. 

Entertainment on SH Minerva is designed to complement the expeditionary nature of the voyages. Evenings may include informative lectures, documentary screenings, or live music in the lounge, fostering a sense of community among guests. The ship's small size allows for a more personalised experience, with a high crew-to-guest ratio ensuring attentive service throughout the journey.

In summary, SH Minerva combines modern luxury with expedition cruising, offering guests an immersive and comfortable way to explore some of the world's most remote and captivating destinations.

Onboard currency: 
$ USD

Cabins/Staterooms:
Oceanview Staterooms: 20m²
Light, bright and crafted from natural materials, Oceanview Staterooms feature 2 single beds or 1 double bed, a bedroom with living room area and a luxurious ensuite bathroom. All feature panoramic sea views, plush couches, premium pocket-sprung mattresses, ensuite bathrooms with glass-enclosed rain showers, and Egyptian cotton towels, bathrobes, and sheets. A pillow menu offers customised head and neck comfort during rest. At the same time, a large flat-screen TV, an espresso machine with Illy premium coffee, tea-making facilities with the finest Kusmi teas, and a minibar with refreshments enhance relaxation at any time. In-room dining is, of course, available at all hours.

Balcony Staterooms: 25m², including the balcony
Staterooms feature 2 single beds or a double bed, a bedroom with living room area, luxurious bathroom and your own 5m² balcony. All feature panoramic sea views, plush couches, premium pocket-sprung mattresses, ensuite bathrooms with glass-enclosed rain showers, and Egyptian cotton towels, bathrobes, and sheets. A pillow menu offers customised head and neck comfort during rest. At the same time, a large flat-screen TV, an espresso machine with Illy premium coffee, tea-making facilities with the finest Kusmi teas, and a minibar with refreshments enhance relaxation at any time. In-room dining is, of course, available at all hours.

Please note:
• All cabins are subject to availability; some cabins may have restricted views.
• Cruise cabins are booked on a guaranteed basis and are assigned by the cruise line prior to departure.

Cruise Arrival and Departure Times:
Please keep in mind that the provided cruise arrival and departure times are an approximate and will be finalised upon receipt of your cruise tickets.

Accommodation Used:
4-Star Properties (Self-Rated)
Bali, Indonesia: Hotel to be arranged by Swan Hellenic

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights
Not available.
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.

Maximum Room Capacity
2 people.

Triple Share
Not available.

Bedding Configuration
Twin or double (subject to availability).

Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions
• Some tours or shore excursions require minimum numbers to operate.
• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability)
• Shore excursions can also be booked whilst onboard (subject to availability).
• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Cruise
Gratuities (tips) are included for the cruise staff's services throughout this tour's cruise component.

TOUR GUIDE VS. TOUR LEADER
Tour Guide:
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader:
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES
Denpasar, Bali, Indonesia
In April, the weather in Denpasar is typically hot and tropical, marking the transition from the wet season to the drier season. You can expect warm daytime temperatures that average between 30°C and 32°C, with comfortable evenings that cool down to around 24°C to 26°C. While some rain is still possible, it is much less frequent than in previous months, usually occurring in short afternoon or evening showers, allowing for plenty of sunshine. The sea is also very warm, with an average temperature of approximately 29°C, making it ideal for swimming and other water activities.

Raja Ampat, Indonesia:
Raja Ampat's weather is consistently hot, humid, and tropical year-round, with average temperatures around 25-32°C. April is part of the drier, calmer season (October-April) but short, localized downpours can occur at any time.

Philippines 
April in the Philippines is one of the hottest months of the year, falling at the tail end of the dry season. Across the country, you can expect high daytime temperatures, typically ranging from 26°C to 34°C, and a high level of humidity. This is a very popular time for tourism due to the low chance of rain and an abundance of sunshine and clear skies, making it perfect for enjoying the country's stunning beaches and outdoor activities. While there may be the occasional brief shower, sustained downpours are rare.

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Dietary Requests
Meal options and availability differ between airlines and routes therefore not all dietary requests can be accommodated. If your flight includes meals we will select the most suitable option available based on the dietary requirements you have specified. All meal requests are subject to airline approval and are not guaranteed, therefore we recommend preparing for your flight by bringing appropriate food for yourself, as required.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 90 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE
Embarkation / Disembarkation:
• Begins approximately 2 hours after docking.
• Due to security reasons, all guests must be on board 2 hours before sailing.
• Itineraries are subject to change at any time without notice.
• Check your specific sailing for exact departure and arrival times. All times are local to the port.
Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding.

Cruise Loyalty Discounts:
Please note: Travellers must contact the cruise line directly upon receiving their travel documents in order to request any membership benefits they may be entitled to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage to and from the hotel, transfers and cruise ship.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

A relaxed level of fitness will be required.
Expect a comfortable pace of touring with a focus on leisure time and gentle activity. This may include city tours, the ability to walk up and down small flights of stairs and gentle slopes. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Some areas may be inaccessible to wheelchairs or mobility scooters, with personal walking sticks and other aids required should they be needed. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.

Please note: It is expected that every traveller must be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping:
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts.
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Indonesia 
All Indonesia Arrival Card
As of 1 September 2025 passengers must complete the All Indonesia Arrival Card. This is free of charge and can be completed online within 72 hours of your departure date. This is in addition to the e-VOA and the Bali Tourism Levy. 
 
e-VOA
A tourist visa will be issued upon arrival if staying less than 30 days if travelling on an Australian passport. A visa fee of IDR 500,000 (approximately AUD $50, subject to change) and it is best to have this amount in cash upon arrival to ensure smooth entry. To avoid the queues at the airport, you can apply in advance (no later than 48 hours prior to travelling to Indonesia). You can apply for an e-Visa on Arrival (e-VOA). Check the e-VOA requirements from Indonesian Immigration before applying.
 
Bali Tourism Levy
The Bali Provincial Government has introduced a new tourist levy of IDR 150,000 per person to foreign tourists entering Bali. The tourist levy is separate from the e-Visa on Arrival or the Visa on Arrival. Cashless payments can be made online prior to travel or on arrival at designated payment counters at Bali's airport and seaport. Exemption from payment of the levy applies to transit passengers and certain visa holders. See the Bali Provincial Government's official website.

Philippines
Australian passport holders are visa exempt for a stay of up to 30 days. The traveller must hold a valid passport on arrival with at least two blank visa pages. 

All travellers to the Philippines are required to register on the eTravel platform at least 3 days prior to arrival. The registration can be completed on https://etravel.gov.ph/ free of charge.

Please note that once registered, the traveller should download the generated QR code, which must be presented prior to boarding the flight.

Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.