India & the Himalayas

• Return international full-service flights (economy class), departure city surcharges may apply
• Four internal flights from Delhi to Varanasi, Varanasi to Delhi, Delhi to Bagdogra, and Bagdogra to Delhi

• 13 nights of hotel accommodation (Standard or Premium options)

• Enjoy 17 meals (Standard option)
• Enjoy 37 meals (Premium option)

• Sightseeing and monument entry fees
• Airline taxes and surcharges
• English speaking local guides

• Transportation by private air-conditioned vehicles

• Flight Upgrades: Upgrade to Premium Economy or Business Class (see checkout for details)
• Preferred Airline: Fly with a preferred airline (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

• Return airport transfers with meet and assist

Today you'll depart from Australia for Delhi, India. Upon arrival, you'll be met by a representative at the airport who will transfer you to the hotel. Whilst room keys and check-in are organised, you will receive your welcome folder and be briefed on the tour programme.

As the capital of India, Delhi is a major gateway city for international visitors. It's a fascinating metropolis offering an intriguing mix of ancient sites and modern wonders, plus it also serves as the headquarters of Indian politics. Many of the heads of the Indian government and other political parties reside in the city, including the Prime Minister and President of India.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be at the airport the night before. Flight times will be indicated on your final documents at least 6 weeks prior to departure.

Overnight: Delhi (Standard or Premium Hotel option)

Meals included: None

After breakfast, you'll enjoy a city tour of old and new Delhi. The tour will take you to Raj Ghat where Mahatma Gandhi was cremated and the Red Fort which was made famous by Mughal Emperor Shah Jahan. You'll stop by Jama Masjid, the largest mosque in India with three gateways, four angle towers and two minarets that are constructed of alternating vertical strips of red sandstone and white marble. You'll then enjoy a rickshaw tour through Chandni Chowk, a colourful shopping bazaar in Old Delhi. 

Your tour continues to Laxminarayan Temple, a site dedicated to Lakshmi who is the goddess of prosperity and good fortune, and the 42-metre India Gate war memorial. Visit Rashtrapati Bhawan, the palace-like building home to the President of India, as well as the beautiful Lotus Temple which is also known as the Bahai Temple of Worship where adherents of any faith can visit, pray or meditate.

Overnight: Delhi (Standard or Premium Hotel option)

Meals included: Breakfast

Following breakfast this morning, you'll travel approximately 256 kilometres to Jaipur, the picturesque capital of Rajasthan. Together with Agra and Delhi, the city of Jaipur forms part of the ‘Golden Triangle’ of India’s tourist circuit.

Jaipur offers timeless appeal and is instantly recognisable for its pink-washed buildings, a colour associated with hospitality in Rajput culture. Royalty still lives in the grandeur of Jaipur's palaces, where fighting for the honour of the clan has never been a need but a way of life and where treating guests as gods has been a tradition from time immemorial. The beautifully laid out gardens and parks, attractive monuments and heritage hotels that were once the residence of Maharajas are all worth a look.

Overnight: Jaipur (Standard or Premium Hotel option)

Meals included: Breakfast; Dinner

Today you'll enjoy a full-day sightseeing tour of Jaipur. Your day begins with a morning excursion to the impressive Amber Fort, the old fort of the Kachwaha clan of Amber. The fort itself is a beautiful sight to behold with white marble and red sandstone architecture and its clear reflection on Maota Lake.

In the afternoon, take part in a city tour visiting the City Palace, a former royal residence built in a blend of the Rajasthani and Mughal styles. You will also see Jantar Mantar, the largest of the five observatories built by Sawai Jai Singh, and Hawa Mahal which is also known as the Palace of Winds. This colourful palace was constructed for the royal ladies to watch royal processions without being seen. Afterwards, you'll visit Lakshmi Narayan Temple before enjoying a sari and turban tying demonstration.

Overnight: Jaipur (Standard or Premium Hotel option)

Meals included: Breakfast

After breakfast, you'll depart on an approximately 245-kilometre day to Agra. On the way, you'll visit Chand Baori stepwell which is believed to have a religious connection to the nearby Harshat Mata temple.

Agra is the quintessential Mughal City where the world marvels the Taj Mahal, one of the Wonders of the World and the epitome of love, beauty and sacrifice. So overwhelming is the architectural triumph that Agra has been immortalised as the City of the Taj. As you walk down the narrow bustling streets, you cannot help but wonder if the man contentedly smoking a hookah is a direct descendent of some bygone Mughal.

After you have settled into the hotel, enjoy a city tour visiting the Taj Mahal which was built by the Moghul Emperor Shah Jahan in 1630 for his queen Mumtaz Mahal to enshrine her mortal remains. Besides the Taj, the Agra Fort makes an interesting sight.

Overnight: Agra (Standard or Premium Hotel option)

Meals included: Breakfast

Early risers can take the opportunity to head to the Taj Mahal and experience the monument just after sunrise (not included), then return to the hotel for breakfast.

Afterwards, you'll depart for Delhi on an approximately 205-kilometre travel day. Upon arrival, you'll be transferred to the airport for your flight to Varanasi.

Varanasi, situated along the west bank of the Ganges in the north Indian state of Uttar Pradesh, is often called Benaras by the British. It's an important pilgrimage centre for the Hindus and the city finds mention in the great epics of Mahabharata and Ramayana. It was a flourishing trade centre when Buddha came to Sarnath to preach his first sermon in 500 BC. The renowned American novelist Mark Twain once wrote that “Benaras is older than history, older than tradition, older even than legend and looks twice as old as all of them put together”.

Right from ancient times, Varanasi has stood as a symbol of Hindu renaissance and preserved the rituals and traditions of Hindu philosophy. Down the ages, pilgrims from distant lands have come to Varanasi in search of divine blessings. In the evening, you can witness the glittering Aarti ceremony at the Ganges.

Overnight: Varanasi (Standard or Premium Hotel option)

Meals included: Breakfast

Today you'll enjoy an early morning boat cruise on the river Ganges. The banks of the Ganges are considered to be sacred by the Hindus and is the centre of much of the religious activity that occurs in the city. The ghats built along the banks of the river for such religious activity also form a major source of attraction here. Some of the other interesting places you will see on the panoramic city tour are Alamgir Mosque, Durga Temple, Vishwanath Temple, Bharat Mata Temple, Tulsi Manas Temple, Banaras Hindu University and the Archaeological Museum. 

In the afternoon, you'll take an excursion to the city of Sarnath, just 10 kilometres from Varanasi. Sarnath is a highly revered Buddhist pilgrimage centre as it's believed that after reaching enlightenment at Bodh Gaya, Lord Buddha preached his first sermon here. The great Dhamek Stupa and several other structures stand testimony to the importance the place enjoyed at that time. It's said that the Chaukhandi Stupa is the place where, during his first visit to Sarnath, Lord Buddha met his first five disciples. 

The area is a treasure trove of archaeological findings such as Dharmarajika Stupa and Mulagandha Kuti Vihar. The smooth glistening pillar established by Emperor Ashoka in 273-232 B.C. marks the foundation of the Buddhist Sangha and the Lion Capital atop this pillar is now India’s National Emblem. You'll also have the opportunity to visit the Pillars of Ashoka and a Tibetan Temple.

Overnight: Varanasi (Standard or Premium Hotel option)

Meals included: Breakfast

After breakfast, you'll transfer to the airport for your return flight to Delhi. Upon arrival, you will be met and transferred to your accommodation where you can spend the remainder of the day at leisure.

Overnight: Delhi (Standard or Premium Hotel option)

Meals included: Breakfast

After breakfast, you'll transfer to the airport to board your flight to Bagdogra. Upon arrival, a representative will welcome and escort you by private chauffeur-driven transport to Darjeeling.

Darjeeling is a famous hill resort offering breathtaking views of the numerous peaks of the majestic Himalayas. The clouds seem to whisper to one another here and the ranges of Kanchenjunga, stretching from horizon to horizon, are covered with snow from head to foot all year round. The views of Kanchenjunga and Mount Everest are particularly inspiring and viewing the sunrise from the famous Tiger Hill is a wondrous sight.

Overnight: Darjeeling (Standard or Premium Hotel option)

Meals included: Breakfast; Dinner

Early this morning you will visit Tiger Hill and Ghoom Monastery. This is your chance to view the sunrise (weather permitting) and its reflection over Mount Everest and Kanchenjunga from Tiger Hill.

After breakfast, you'll enjoy a city tour of one of the most beautiful hill stations in Eastern India. Darjeeling has an indelible imprint of Britain in its lifestyle, garden tea estates and hotels. You'll visit the Race Course, Lablong village, The Himalayan Mountaineering Institute, and the house of Tenzing Norgay who was the first Everest hero. 

You'll also see endangered Himalayan wolves and red pandas on a visit to the Padmaja Naidu Himalayan Zoological Park. In the afternoon, you'll visit a tea garden where you can take an educational tour of the entire process of tea planting to manufacturing. Darjeeling tea has acquired a name for itself so enjoy the taste of the special tea flavours.

Overnight: Darjeeling (Standard or Premium Hotel option)

Meals included: Breakfast

After breakfast, you'll depart for Gangtok on an approximately 112-kilometre journey.

Gangtok is the capital city of Sikkim and the second smallest state in India. It's famous for its many important monasteries, picturesque views of the Himalayas and the hill station which is one of the most important in the country. Located 1,547 metres above sea level, Gangtok also houses some of the most important Buddhist religious sites. The peaceful Chortens or Stupas, old monasteries and the unspoilt natural beauty of Gangtok offer a truly rewarding travelling experience.

Overnight: Gangtok (Standard or Premium Hotel option)

Meals included: Breakfast; Dinner

Today you'll visit the stunning Tsomgo Lake (subject to weather, route accessibility and conditions), located just 35 kilometres from Gangtok at an altitude of 12,000 feet. Embedded in steep and rugged mountain terrain, the lake is covered with snow from early winter to late spring. Associated with many legends and myths, Tsomgo is regarded as holy by the Sikkimese.

In the afternoon, you'll enjoy a city tour visiting Do Drul Chorten Enchey monastery which is also known as the Solitary Temple, the Namgyal Institute of Research, and the Tsuk la Khang which houses a large collection of scriptures and is the principal place of worship for the local Buddhists.

Overnight: Gangtok (Standard or Premium Hotel option)

Meals included: Breakfast

After breakfast this morning, you'll transfer to Bagdogra Airport to board your flight to Delhi. Upon arrival, the representative will welcome and escort you to the hotel. 

Overnight: Delhi (Standard or Premium Hotel option)

Meals included: Breakfast; Dinner

After breakfast this morning, you'll transfer to the airport to board your return flight back to Australia.

Please note: Some customers may be required to depart after midnight (technically Day 15).

Meals included: Breakfast; In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. The Passenger Information Form must be completed within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information. 

CANCELLATION POLICY
Covid-19 Booking Policy
TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19 related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website. 

Please note:
• Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to travel with.
• All additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated).

Travel offer is valid for travel on selected dates until the 16th September 2025.

This travel offer is priced for one person based on twin share. 

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies:
• Standard: $700
• Premium: $700

Departure Dates 
2025
January: ^14, ^28
February: 11, 25
March: 11, 25
April: *8, 22
May: 13, 27
June: 10, *24
July: ^8, 22
August: 5, 19
September: 2, *16
October: 14, 21
November: 4, °11
December: ^2, ^9
Please note: See checkout for live dates and availability.

Surcharges
Please note:
• Dates/months with a ° incur a high season surcharge of $150 per person.
• Dates/months with a * incur a high season surcharge of $250 per person.
• Dates/months with a ^ incur a high season surcharge of $500 per person.

Departure Cities
Sydney, Melbourne, *Brisbane, *Adelaide or Perth.

Departure City Surcharges
• Brisbane and Adelaide: $200 per person.

Full-Service Airline(s) Used
Singapore Airlines, Malaysia Airlines, Thai Airways, Vietnam Airlines, Cathay Pacific, Sri Lankan Airlines, China Airlines, China Southern and airline partners (subject to availability).
Please note: One-way flights can not be accommodated. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.  

Guaranteed Airline Surcharge
• Cabin Class: Economy Class. 
• Singapore Airlines: $300 per person.
• Qantas Airways: $600 per person.
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.  

Arrive Early in Delhi, India
• $300 per person, subject to availability.
Please note:
• This fee does not include extra nights accommodation, meals or airport transfers.
• No flight booking changes or cancellations permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates:
14th September 2023 - 14th October 2023
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025

Stay Behind in Delhi, India
• $300 per person, subject to availability.
Please note:
• This fee does not include extra nights accommodation, meals or airport transfers.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• Blackout Dates:
14th September 2023 - 14th October 2023
1st December 2023 - 9th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
23rd September 2024 - 20th October 2024
6th December 2024 - 31st January 2025

Stopover Packages
* Singapore
* Kuala Lumpur
Includes:
• 2, 3 or 5 nights in 4-star accommodation
• Daily breakfast
• Return airport transfers
For pricing, please refer to the payment cart at checkout.
Please note:
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
2024
Christmas and New Years Eve - 23 December 2024 to 3 January 2025
 
2025
Hong Kong Rugby 7's: 1st weekend of April 2025
Singapore Grand Prix: September 2025
Doha Grand Prix: end November to start December 2025
Doha MotoGP: November 2025 (TBC for dates)
Abu Dhabi Grand Prix (for Dubai): December 2025
Christmas and New Years Eve - 22 December 2025 to 2 January 2026

Flight Class Upgrades
• Business Class (international sector only) or Premium Economy: For pricing, please refer to the payment cart upon checkout.
Please note: 
• All Business Class upgrades are subject to availability (if we are not able to fulfil your request the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed in a Business cabin; subject to aircraft configuration.

Accommodation Used
Standard Package: 3 & 4-Star (Self-Rated)
• Delhi: Sk Premium Park or similar.
• Jaipur: Hotel Hyphen Ujjawal or similar.
• Agra: Hotel Royal Residency or similar.
• Darjeeling: Summit Grace Hotel & Spa or similar.
• Gangtok: Summit Golden Crescent Resort & Spa or similar.
• Varanasi: Hotel Meraden Grand or similar.

Premium Package: 4 & 5-Star (Self-Rated)
• Delhi: Radisson Blu Hotel OR ITC Welcome Dwarka or similar.
• Jaipur: Hotel Sarovar Portico or similar.
• Agra: Hotel Clark Shiraz or similar.
• Darjeeling: Elgin Inn Hotel or similar.
• Gangtok: The Royal Plaza or similar.
• Varanasi: Hotel Grapevine or similar.
Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.

Extra Nights
Not available.

Maximum Room Capacity
2 people.

Child Policy
• No child discounts. Full price applies for all children travelling with their parents.
• Valid for Children 12 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed.

Bedding Configuration
Twin or Double bedding (subject to availability).

Minimum group size 4, maximum group size 20 per vehicle.

Optional Tours / Activities
Day 6: Early Morning at Taj Mahal Experience – Approximately 1650 rupees
Please note:
• Prices are based on per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.
• Some tours require minimum numbers to operate.

Key Points
• $500 supplement per person for either Standard or Premium.
• Minimum 2 people.
• Maximum 20 people.
Please note:
• Private tour guide (not applicable on free days with no included activities).
• All transfers and land transportation is on a private basis.
• Optional Tours are on private basis.

• Visa fees and requirements (A visa is a strict requirement if travelling on an Australian passport).
• Meals/beverages not stated in the itinerary (including any specialty restaurants onboard the cruise).
• Recommended gratuities/tipping: 300 Rupees per person, per day.
• Optional activities/tours.
- Personal expenses.
• Travel insurance.

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group. 

Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides in each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however they are not required to have specific knowledge on art, architecture, or history. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and if caught doing so, can be fined. 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when particularly required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
Delhi
• Summer: April, May, June; Hot to very hot; Very low to moderate humidity; Low precipitation.
• Autumn: October, November; Warm days, Cool nights, Pleasant; Low humidity; Low precipitation.
• Winter: December, January; Cool to Cold; Moderate humidity; Low precipitation.
• Spring: February, March; Warm days, Cool nights, Pleasant; Low to moderate humidity; Moderate precipitation.

Darjeeling
May through July is the summertime when the temperature varies between 11.2°C to 19.1°C. The highest recorded temperature in Darjeeling was 26.7°C in June. In general, the temperature in Darjeeling hill town does not rise past 25°C during the summer.

Gangtok
Temperatures range from an average maximum of 22°C in summer to an average minimum of 4°C in winter. Summers (lasting from late April to June) are mild, with maximum temperatures rarely crossing 25 °C. The monsoon season from June to September is characterised by intense torrential rains often causing landslides that block Gangtok's land access to the rest of the country. In winter temperature averages between 4 °C and 7 °C.

FLIGHTS
Seat Selection & Frequent Flyer Points
At TripADeal we do not arrange seat selection. It is important to highlight that some Airlines do not allow pre-selected seats. We strongly suggest you contact the Airline directly with seating allocation requirements and or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the Airline once you have your flight information.

Passport Validity
Customers are required to provide valid passport details either at the time of purchase or no later than 45 days prior to the departure date. Failure to do so may result in cancellation of the booking. In this instance, customers will be responsible for any costs and fees incurred.

COACH TOUR
Meals
17 meals are included in the tour, for all other meals; lunches and dinners the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. Please note; we will do our best to meet your requests/requirements, however cannot guarantee that we will always be able to.

Premium Package Meals
37 buffet-style meals including breakfast, lunch and dinner daily, starting with breakfast on Day 2 and ending with breakfast on Day 14.

Luggage
You will be responsible for all your personal belongings whilst on the tour. With regards to luggage, you must carry your own luggage from the coach to the hotel room and back to the coach. The driver will assist with the uploading and offloading of the luggage from the coach.

OTHER
Fitness Level Required/Mobility
Our vehicles are not equipped with wheelchair access, so unfortunately, our tours are currently not suitable for wheelchair users and those less mobile. 
Please note: a general level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.

Gratuities/Tipping
Gratuities (tips) are not included in the tour price for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is 300 Rupees per person per day. This covers the guide/leader and the driver and will be collected whilst on tour. Tipping for all services provided on tour is always a matter of personal discretion, however please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.

Sightseeing
Please note: In the event entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary where possible, will be adjusted or an similar activity will be offered in its place (subject to availability).

Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all of your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions in regards to shopping for further information.

A tourist visa for India is a strict requirement if travelling on an Australian Passport. You will be able to start your visa application process once you receive your final travel documentation approximately 6 weeks prior to departure. 
Important: Please start arranging your visa at least 3 weeks prior to departure to account for any delays due to consulate operating hours.
Please note: Passengers who are not Australian citizens must check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required. It is also important to note that in some areas of employment, such as journalism, government authorities and charity organisations may have additional restrictions in applying for visas. This may in turn affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes 
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket, date/accommodation changes or a Purchase Confirmation reissue.
· Changes - $100.00 per booking + any additional charges applied by the airline/accommodation/other travel provider.

Name Changes Due To Passenger Error
·  If the incorrect name has been advised to TripADeal, charges of $100 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel provider. 

Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.