29-Day Christmas Market Holiday & Canary Island Enchantment

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Holland America

For more than 147 years, Holland America Line has been a recognized leader in cruising, taking its guests to exotic destinations around the world. If you are looking for some of the most spacious and comfortable ships at sea, award-winning service, five star dining, extensive activities and enrichment programs and compelling worldwide itineraries, you've come to the right place. Holland America Line is committed to their mission: through excellence, they create once-in-a-lifetime experiences, every time. Today, Holland America Line's fleet of 15 elegant, mid-size ships offers more than 500 sailings a year visiting all seven continents.

Nieuw Statendam

Fluid lines and dramatic spaces make the Holland America Nieuw Statendam a modern beauty. The second in the line of Pinnacle-class cruise ships, its design draws inspiration from the elegant curves of musical instruments. When not relaxing in well-appointed suites or staterooms, guests will have a multitude of innovative dining and entertainment options—from Rudi’s Sel de Mer to Nami Sushi to the Rolling Stone Rock Room, B.B. King’s Blues Club, and the visually stunning two-level World Stage.

It is your responsibility to be travel-ready and ensure you comply with any destination or travel requirements, including obtaining all of the required travel documents.

For Australian citizens, check your visa requirements online at Smartraveller or the respective embassy or consulate. As visa rules are subject to change, please check with the relevant embassy or consulate once you receive your documentation to ensure you have the latest information.

Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

We suggest you start arranging your visa well in advance of departure to account for any delays due to consulate operating timeframes. TripADeal is not responsible for any passenger’s failure to obtain a visa or if you obtain an incorrect visa.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Daily Crew Appreciation Charges

• Non-suite staterooms: US $18.00* per guest, per day
• Suites: US $20.00* per guest, per day

Service Charges on Select Purchases

An 18% service charge is automatically applied to select onboard purchases, including:

• Beverages
• Specialty dining cover charges
• À la carte dining items
• Bar retail purchases
• Spa & Salon service

Applicable local taxes will be added where required by law.

*Rates are subject to change without notice.

Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician’s letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk. Please also include your name, booking number, ship and sailing date.

Holland America Line's youth activities program, Club HAL, offers an array of entertaining events for kids and teens ages 3-17, supervised by a full-time, professionally trained staff. They'll have an opportunity to join other kids their age for arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Club HAL is offered on board all ships except for  Maasdam & Oosterdam*.

*Oosterdam features a new youth and family game room, High Score!, as well as additional kids’ programming.

Babysitting services: On sea days, limited babysitting may be available through Guest Services for children five years of age and under. The cost is $10 per hour for the first child and $7 per hour for each additional child (NOTE: Fees are subject to change without notice). This service is provided by staff on a volunteer basis and may not always be available. 
Babysitting service is not offered while the ship is in port, although Club HAL® does offer activities for children aged 3-12 between 8:00am and 4:00pm on port days. Babysitting will not be allowed while the parents are off the ship, and in-cabin babysitting is not available.
 
Programs Available Club HAL®:
    •    Kids Programs (ages 3-6)
Highlights for kids ages 3 to 6 include “Painting Picassos,” and “Sing-Along Storytime,” as well as theme parties, such as “Dino-Mite Night” and “Ships Ahoy Pirate Treasure Hunt Adventure.”
    •    Tweens Programs (ages 7-12)
From ice-cream eating contests to gaming tournaments and theme parties, tweens will have plenty to enjoy.
    •    Teens Programs (ages 13-17)
Teen cruisers enjoy mocktail parties, karaoke and trivia contests, jewelry making, video games, staff vs. teens volleyball tournaments, themed events and more.

All children participating in Club HAL must be completely toilet trained. No diapers or pull–ups are permitted in the Youth Center. Youth Staff cannot assist children in the restroom.

Smoking is not permitted in staterooms and most other indoor areas. For those who smoke, there are selected areas where smoking is permitted and this information will be communicated to you onboard . Electronic cigarettes can only be used in the designated smoking areas onboard.