Call
G'Day  
Finish your adventure in Queenstown.
Look out for yellow-eyed penguins,  one of the rarest penguin species in the world.
Marvel at the stunning views of Doubtful Sound.
Visit the iconic Moeraki Boulders, a remarkable natural phenomenon scattered along Koekohe Beach.
Meet us in Christchurch, New Zealand.
Take a stroll through Christchurch's lively CBD.
Enjoy time at leisure to explore Picton.
Explore New Zealand’s sunshine capital, Nelson.
Join an optional day trip to Abel Tasman National Park (paid on tour).
Discover Dunedin's  Victorian and Edwardian buildings.
Te Anau is a picturesque lakeside town on New Zealand's South Island.
Immerse yourself in the pristine wilderness of Doubtful Sound.
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10 Days
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NZ South Island Discovery

Operated by TripADeal
Christchurch, Nelson, Queenstown & more
Meet us in Christchurch, visit Dunedin, Doubtful Sound & Queenstown, enjoy a Marlborough wine tasting & more
Dates: 6 Oct 2026 - 13 Apr 2027
Earn & Use Qantas Points
Return flights & airport transfers not included
9 nights of 4-star accommodation
Enjoy 14 included meals
Coastal Pacific rail journey between Christchurch and Picton
Adults only 18+ years old
Overview
Map

Overview

Experience the untamed beauty of New Zealand’s South Island on this spectacular 10-day adventure. Tailor-made for travellers who love the flexibility of organising their own flights, this incredible itinerary packs the very best of the south into one unforgettable journey. You’ll experience dramatic coastlines, world-class wine regions, and pristine wilderness without paying for extras you don’t need. From the majestic peaks of the Kaikoura Ranges to the deep, silent fiords of Doubtful Sound, every day delivers a new postcard-perfect moment. 

Meet us in Christchurch to begin your journey. After boarding the iconic Coastal Pacific Train, you'll head north to sample world-famous Sauvignon Blanc in the Marlborough region and soak up the creative energy of sunny Nelson. Turning south, your route showcases the Victorian charm of Oamaru and the mysterious Moeraki Boulders before arriving in Scottish-influenced Dunedin. Explore the historic grandeur of Larnach Castle and uncover colourful folklore at the Hokonui Moonshine Museum in Gore. 

The grand finale takes you deep into Fiordland National Park for a breathtaking wilderness cruise through the awe-inspiring Doubtful Sound, before concluding your epic journey in Queenstown, the world's adventure capital. Wake up to the ultimate South Island experience, your extraordinary Kiwi adventure awaits.

This incredible holiday includes 9 nights of 4-star accommodation, 14 included meals and more.

Travel Planning: Return international airfares aren't included in this package, so you have the flexibility to choose your own. See Important Information before booking.

Tour Inclusions

highlights
  • Explore the best of New Zealand's South Island
  • Board the iconic Coastal Pacific Train, renowned as one of the world’s most scenic rail journeys
  • Explore Picton, located at the head of the stunning Marlborough Sounds
  • Enjoy a delicious vineyard lunch accompanied by a wine tasting
  • Discover Nelson with a full day at leisure, known as New Zealand’s sunshine capital
  • See diverse landscapes, with rugged mountain ranges, rolling countryside, and breathtaking coastal vistas
  • Join your fellow travellers for a memorable group dinner
  • Stop in the historic town of Oamaru, renowned for its beautifully preserved Victorian architecture and fascinating local history.
  • Visit the iconic Moeraki Boulders, a remarkable natural phenomenon scattered along Koekohe Beach
  • Enjoy a night in Dunedin, one of New Zealand’s most distinctive cities
  • See the iconic Larnach Castle, New Zealand’s only castle
  • Journey inland to Gore and visit the unique Hokonui Moonshine Museum
  • Stay in Te Anau, a charming lakeside township and the gateway to the breathtaking Fiordland National Park
  • Cruise across the crystal-clear waters of Lake Manapouri
  • Take in breathtaking views of Fiordland’s ancient rainforests, rugged mountains, and hidden valleys
  • Board a modern catamaran for a memorable cruise through the dramatic landscapes of Doubtful Sound
  • Spend a full day at leisure in Queenstown, New Zealand’s adventure capital
accommodation
  • 9 nights of 4-star accommodation
dining
  • Enjoy 14 included meals
essentials
  • Experienced driver/guide
transport
  • Transportation by air-conditioned private vehicles
upgrades available
  • Optional Tours: Optional experiences and tours are available to add to your itinerary. (Paid on tour)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Itinerary

Day 1 Meet us in Christchurch, New Zealand!

Meet us in Christchurch, New Zealand, to begin your holiday. Make your way to your centrally located hotel and enjoy the rest of the day at your leisure.

This evening, a representative will meet you at the hotel to welcome you, provide an overview of the exciting journey ahead, and answer any questions you may have before your South Island adventure begins. Afterwards, enjoy dinner at the hotel before spending the remainder of the evening at leisure.

Overnight: Distinction Christchurch Hotel or similar, Christchurch

Meals included: Dinner

Day 2 Christchurch - Picton

After breakfast, you will be transferred to the railway station to board the iconic Coastal Pacific Train.

Renowned as one of the world’s most scenic rail journeys, the Coastal Pacific offers a spectacular journey between Christchurch and Picton, showcasing the diverse beauty of New Zealand’s South Island. Relax in comfort as you travel through the expansive Canterbury Plains, hug the dramatic Pacific coastline, and pass beneath the majestic Kaikoura Ranges. Along the way, watch for fur seals basking on the rocky shoreline and the rolling vineyards that signal your approach to the renowned Marlborough wine region (approximately 5 hours and 40 minutes journey).

Arriving in Picton this afternoon, you will be met at the station and transferred to your hotel. The remainder of the day is yours to enjoy at leisure. Explore the picturesque waterfront, sample local cuisine, or simply unwind in this charming harbour town.

Overnight: Picton Yacht Club Hotel or similar, Picton

Meals included: Breakfast

Day 3 Picton - Nelson

Enjoy a leisurely morning in the picturesque harbour town of Picton before continuing your journey to Nelson (approximately 139-kilometre day). Depart Picton and journey through the heart of the celebrated Marlborough wine region, internationally renowned for producing some of the world's finest Sauvignon Blanc.

Along the way, enjoy a delicious vineyard lunch accompanied by a wine tasting at one of the region’s acclaimed wineries, offering the perfect introduction to Marlborough’s exceptional food and wine culture.

This afternoon, continue west to Nelson, a vibrant coastal city nestled between the mountains and the sea. Known for its abundant sunshine, thriving arts community, and outstanding culinary scene, Nelson is one of New Zealand’s most charming destinations.

Upon arrival, the remainder of the day is yours to enjoy at leisure. Take a stroll along the waterfront, browse local galleries and boutiques, or relax at one of the city's many cafés and restaurants.

Overnight: Rutherford Hotel Nelson or similar, Nelson

Meals included: Breakfast; Lunch

Day 4 Nelson - Day At Leisure

Today is yours to enjoy at leisure in New Zealand’s sunshine capital. Nelson is full of creative energy, boutique galleries, craft breweries and scenic walking trails.

You may choose to join an optional day trip to Abel Tasman National Park, famous for its golden beaches, turquoise waters and native forest walks (paid on tour). Alternatively, stay local and explore the city, visit nearby wineries or tackle the short but rewarding Centre of New Zealand walk for panoramic views across the region.

Overnight: Rutherford Hotel Nelson or similar, Nelson

Meals included: Breakfast

Day 5 Nelson - Christchurch

This morning, depart Nelson and travel back through the picturesque Marlborough region before heading south along New Zealand’s spectacular east coast. Today’s journey showcases some of the South Island’s most diverse landscapes, with rugged mountain ranges, rolling countryside, and breathtaking coastal vistas unfolding along the way.

En route, pass through Kaikoura, a charming seaside town renowned for its abundant marine wildlife and dramatic setting between the mountains and the sea. Take in the stunning scenery as we continue south to Christchurch (approximately 428-kilometre day).

This evening, join your fellow travellers for a memorable group dinner at the hotel, a wonderful opportunity to reflect on the journey so far and celebrate your South Island adventure together.

Overnight: Distinction Christchurch Hotel or similar, Christchurch

Meals included: Breakfast; Dinner

Day 6 Christchurch - Dunedin

After breakfast, continue south along the picturesque east coast, enjoying ever-changing coastal scenery on the way toward Dunedin (approximately 360-kilometre day). Along the journey, stop in the historic town of Oamaru, renowned for its beautifully preserved Victorian architecture, heritage streetscapes, and fascinating local history.

Then visit the iconic Moeraki Boulders, a remarkable natural phenomenon scattered along Koekohe Beach. These enormous spherical rock formations, shaped over millions of years, are steeped in both geological significance and Maori legend.

This afternoon, arrive in Dunedin, one of New Zealand’s most distinctive cities. Rich in Scottish heritage, the city is celebrated for its grand architecture, vibrant cultural scene, and proximity to some of the country's most unique wildlife experiences.

Overnight: Scenic Hotel Dunedin City or similar, Dunedin

Meals included: Breakfast

Day 7 Dunedin - Gore - Te Anau

This morning, visit the iconic Larnach Castle, New Zealand’s only castle. Perched high above the Otago Peninsula, the castle offers a fascinating glimpse into the country’s history, complemented by beautifully landscaped gardens and sweeping coastal views.

Then journey inland to Gore and visit the unique Hokonui Moonshine Museum. Here, you'll uncover the colourful tales of the region’s illicit whisky-distilling past and learn about the legendary moonshiners who helped shape local folklore. There will also be an opportunity to sample the renowned Old Hokonui recipe.

This afternoon, continue through the scenic Southland countryside before arriving in Te Anau, a charming lakeside township and the gateway to the breathtaking Fiordland National Park. Enjoy the remainder of the evening at leisure, surrounded by some of New Zealand’s most spectacular natural landscapes (approximately 289-kilometre day).

Overnight: Distinction Luxmore Te Anau or similar, Te Anau

Meals included: Breakfast; Dinner

Day 8 Te Anau - Doubtful Sound - Queenstown

Today, immerse yourself in the pristine wilderness of Doubtful Sound, one of New Zealand’s most awe-inspiring and remote natural wonders, located in the heart of Fiordland National Park.

The journey begins with a scenic cruise across the crystal-clear waters of Lake Manapouri, followed by a coach journey over the spectacular Wilmot Pass. Along the way, pause to take in breathtaking views of Fiordland’s ancient rainforests, rugged mountains, and hidden valleys.

Upon reaching Deep Cove, board a modern catamaran for a memorable cruise through the dramatic landscapes of Doubtful Sound. Marvel at towering cliffs, cascading waterfalls, and the serene beauty of this untouched fiord as you glide through its tranquil waters.

Keep an eye out for the region’s abundant wildlife, including playful dolphins, fur seals, and, if you're fortunate, the rare Fiordland crested penguin. Throughout the cruise, the skipper will share fascinating insights into the area's unique ecology, history, and conservation efforts.

Following this unforgettable experience, continue to Queenstown, New Zealand’s adventure capital, where stunning alpine scenery and vibrant lakeside charm await (approximately 171-kilometre).

Overnight: Rendezvous Heritage Hotel or similar, Queenstown

Meals included: Breakfast; Lunch

Day 9 Queenstown - Day At Leisure

Today is yours to enjoy at leisure and experience Queenstown at your own pace. Nestled on the shores of Lake Wakatipu and surrounded by dramatic alpine peaks, Queenstown offers the perfect balance of adventure, natural beauty, and relaxation.

For those seeking excitement, there are plenty of optional experiences to choose from, including an exhilarating jet boat ride, a visit to the historic Skippers Canyon, a scenic cruise aboard the vintage TSS Earnslaw, or a ride on the Skyline Gondola for breathtaking panoramic views over Queenstown, Lake Wakatipu, and the Remarkables mountain range (paid on tour).

Alternatively, take a more relaxed approach to the day. Wander along the vibrant lakefront, browse boutique shops and galleries, enjoy the town’s renowned cafes and restaurants, or savour a glass of world-class Central Otago wine while soaking up the stunning surroundings.

Whatever your preference, Queenstown offers something for everyone in one of New Zealand’s most spectacular settings.

Overnight: Rendezvous Heritage Hotel or similar, Queenstown

Meals included: Breakfast

Day 10 Queenstown

This morning, at the appropriate time, check out of the hotel and make your own onward travel arrangements from Queenstown, New Zealand.

Meals included: Breakfast

Important Info

Booking information

Please note: this tour requires a minimum number of passengers to operate and departures are not guaranteed until this minimum number is met. Please refrain from booking travel arrangements such as flights prior to receiving a confirmation email that your departure date has hit minimum numbers and is now guaranteed. This confirmation email will be sent at least 90 days prior to the departure date, and if minimum numbers are not met a date change or refund (in the same form as payment was made) will be offered.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Flights
Return International airfares are not included in this package. You will receive an email confirmation when minimum numbers have been met and the departure is guaranteed.

We recommend making further travel arrangements, such as flights, after you have received confirmation of a guaranteed departure.

TripADeal assumes no liability for financial losses incurred due to travel arrangements made prior to confirmation of guaranteed departure.

Our policies

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
we act as your booking agent ; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
each booking is unique ; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flights and room upgrades, tour inclusions, etc. 
changes/modifications to your booking may not be possible ; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order. 
Travel Offers are a package ; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering. 
our Travel Offers are generally non-refundable ; in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us. If your plans change, you can receive a full refund (excluding credit card fees) if you cancel at least 12 months in advance to your scheduled departure date.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions
By placing your booking with us, you acknowledge and agree to our Terms and Conditions, Privacy Policy and Cancellation Policy.

Offer essentials

This Travel Offer is valid for travel on selected dates until the 13th April 2027.

This Travel Offer is priced per person based on a twin share.

The maximum group size is 28 per vehicle. 

Minimum Numbers
You will receive an email confirmation when minimum numbers have been met and the departure date is guaranteed. We recommend making further travel arrangements, such as flights, after you have received confirmation of a guaranteed departure.

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement of $1,450 applies.
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Age Policy
All customers must be 18 years or older to purchase this package.

Accommodation

Accommodation Used:
4-Star Properties (Self-Rated)
Christchurch, New Zealand: Distinction Christchurch Hotel 
Picton, New Zealand: Picton Yacht Club Hotel  
Nelson, New Zealand: Rutherford Hotel Nelson
Dunedin, New Zealand: Scenic Hotel Dunedin City 
Te Anau, New Zealand: Distinction Luxmore Te Anau
Queenstown, New Zealand: Rendezvous Heritage Hotel 

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

Extra Nights
Not available.
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour.

Maximum Room Capacity
2 people.

Triple Share
Not available.

Bedding Configuration
Twin or double (subject to availability).

Optional tours/activities

Optional activities are available to add to your itinerary and will be offered while on tour.

Please note:
• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified. 
• Some tours may require minimum numbers to operate.

Exclusions

• Arrival and departure flights
• Visa fees and requirements
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping
• Optional activities/tours
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Gratuities / tipping

Land
Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 AUD (6 NZD) per person per day. This covers the guide/leader and the driver and will be collected on tour. 
 
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Other important information

TOUR GUIDE VS. TOUR LEADER
Tour Guide:
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.

Tour Leader:
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

CLIMATE & AVERAGE TEMPERATURES
New Zealand enjoys some of its most pleasant weather between September and April, making it an ideal time to explore the country's diverse landscapes and outdoor attractions.

Spring (September to November) brings mild temperatures, blooming gardens, and lush green scenery, with daytime temperatures typically ranging from 12°C to 22°C. Summer (December to February) offers long daylight hours, warm temperatures of 20°C to 30°C, and excellent conditions for sightseeing, cruising, and outdoor activities. Autumn (March to April) is equally delightful, with comfortable temperatures, crisp mornings, and stunning autumn colours throughout many regions.

As New Zealand's weather can be changeable, particularly in alpine and coastal areas, visitors should be prepared for a variety of conditions. 

Overall, September to April offers the best combination of mild temperatures, scenic beauty, and favourable travel conditions across both the North and South Islands.

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

Dietary Requests
Meal options and availability differ between airlines and routes therefore not all dietary requests can be accommodated. If your flight includes meals we will select the most suitable option available based on the dietary requirements you have specified. All meal requests are subject to airline approval and are not guaranteed, therefore we recommend preparing for your flight by bringing appropriate food for yourself, as required.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 90 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

COACH TOUR
Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements.

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

A moderate level of fitness will be required.
Expect a moderate pace of touring with a focus on guided tours that may include full days with extended activity, guided city tours or nature walks. You will require a general level of fitness for unassisted navigation of stairs and inclines, longer distances with possible periods of standing when visiting sites, walking on sloping, uneven ground or elevations. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Many areas may be inaccessible to wheelchairs or mobility scooters, where the unassisted use of personal walking sticks and other aids may be required. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.

Please note: It is expected that every traveller must be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Wildlife sighting:
TripADeal cannot guarantee animal sightings on tour. Wildlife are unpredictable and factors such as weather conditions, predatory fear and animal movements can impact sightings.

Shopping:
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts.
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

Visas

A tourist visa is not required for Australian Passport holders travelling to New Zealand.

Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Travel insurance

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Schedule of fees

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.