San Cristóbal To San Cristóbal

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Silversea

With Silversea cruises you enjoy free-flowing premium wines and spirits, delicious gourmet cuisine, in-suite dining. Savour the peace of mind of knowing that there is no salient price-tag at the end of a wonderful night of entertainment. All of Silversea suites feature ocean views, and most with a private teak veranda. Regardless of the ship or suite, all guests will be pampered by the personalised services of an attentive butler, sailing in style aboard the best luxury cruise line. Whether you long to mingle in the Med, swim with the turtles of the Galapagos or embrace the glaciers of Alaska, there is something special about knowing that this cruising is all inclusive. A luxurious cruise means many things to many people but Silversea’s small ship cruises personify the true meaning of comfort. With just over 300 suites on the largest ships and some of the most expansive suites at sea and ample public spaces on board, there is simply no better place between sea and sky. Silversea ships are small enough to visit exceptional destinations and berth right in the beating heart of the destination; yet large enough to make sure that everything you could dream of from exquisite fine dining to a personal butler and superlative service is catered for. That’s real luxury.

Silver Origin

The first destination specific ship built by Silversea, Silver Origin is the height of experiential travel in the Galapagos. Never before have the islands been so superbly presented: a team of Ecuadorian national expert guides, the highest crew-to-guest ratio in the Galapagos, 8 Zodiacs, seamless hybrid spaces that offer an extraordinary voyage – for extraordinary people. All-suite accommodation, Horizon Balconies, butler service, sophisticated interiors, interactive basecamp, Ecuadorian inspired cuisine … no aspect of Silver Origin has been left to chance. The most environmentally conscious ship the cruiseline have ever built, take a vertical leap and transform your idea of travel with Silver Origin.

It is your responsibility to be travel-ready and ensure you comply with any destination or travel requirements, including obtaining all of the required travel documents.

For Australian citizens, check your visa requirements online at Smartraveller or the respective embassy or consulate. As visa rules are subject to change, please check with the relevant embassy or consulate once you receive your documentation to ensure you have the latest information.

Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

We suggest you start arranging your visa well in advance of departure to account for any delays due to consulate operating timeframes. TripADeal is not responsible for any passenger’s failure to obtain a visa or if you obtain an incorrect visa.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Pregnant women who have entered the 24th week of estimated fetal gestational age at any time during the cruise should not be eligible to sail with the ship. It is Silversea policy that any Guest who will have entered her 24th week of pregnancy or greater, at any time during the cruise, will be prohibited from sailing. The Guest and treating physician should consider before any cruise that there is no Obstetrician/Gynecologist available on the ship, and that pregnancy, when unstable and poorly controlled, is potentially life-threatening, especially without back up. A Guest may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy.

Silversea cruise guidelines state that children under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services Department at [email protected] for a Parental Consent Form. Guests must be 21 years of age or older to purchase or consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary in its judgement to preserve the health and safety of guests and employees.

Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit cannot accommodate infants under the age of 6 months. Guests must notify Silversea of any children between the ages of 6 months and 1 year who will be sailing on board the ship. A signed and notarised waiver will be required for all children between these ages. Children under the age of 8 years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of 8 years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.

Silver Explorer and Silver Cloud: Carrier is unable to accommodate children less than one (1) year of age. No children under the age of five (5) years will be allowed onboard Zodiacs®. Children under the age of five (5) years will be unable to participate in any expeditions which require the use of Zodiac® transfer to go ashore. As Silversea does not provide babysitting services, an adult family member will be required to remain on board Silver Explorer with their child(ren) during Zodiac excursions.

There are no special programmes for children of any age on board, and Silversea does not provide for the care, entertainment or supervision of children. Silversea reserves the right to limit the number of children less than 3 years of age.

At Silversea, the comfort, enjoyment, and safety of all guests is paramount. Most areas on board are non-smoking, and, as a safety precaution, smoking is not permitted in guests suites or guest suite verandas or balconies and in all public areas, lounges and bars. However, cigarette, cigar, electronic cigarette and pipe smoking is permitted only in the Connoisseur’s Corner and in specifically designated areas. These areas include designated tables and seating outside of the Panorama Lounge and the Pool Bar, as well as on open Decks 9 and 10 aboard Silver Spirit, Silver Whisper, Silver Shadow, Silver Muse and Silver Moon; on open Deck 9 aboard Silver Cloud and Silver Wind; in specifically-designated outside areas on Decks 5 and 6 aboard Silver Explorer and deck 7 aboard Silver Origin.