Trip A Deal Pty Ltd ("tripadeal.com.au" or "we") try to ensure that we only promote Deals that our Members will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which tripadeal.com.au may provide refunds to our Members ("Member" or "you") in respect of a specific Deal.
Tripadeal.com.au will provide an automatic refund where:
The following circumstances DO NOT qualify for refunds:
A request for a refund must be submitted via firstname.lastname@example.org. All Members requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of a Deal.
Tripadeal.com.au will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Tripadeal.com.au may also ask you (by phone or email) to provide additional information in relation to the refund request.
In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, tripadeal.com.au may, in its absolute discretion, refuse a refund request. Tripadeal.com.au is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.
The refund will be credited to the Credit Card used to purchase the Deal. Any refund provided by tripadeal.com.au is in no way an admission of liability by or on behalf of tripadeal.com.au or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.
Tripadeal.com.au may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will constitute acceptance and acknowledgment of the terms of this Policy.
Any feedback or questions regarding this Policy should be emailed to email@example.com.
The staff at TripADeal are always available to help you with anything you might need. The best way to get in touch is via email as we will be better able to record your enquiry and respond effectively. Any enquiries will be responded to within 24 hours of receiving your email.
|Telephone: 1300 00 TRIP (8747)|
Customer Support / Travel Information
Head Office - Australia:
21a / 1a Banksia Dr Byron Bay NSW 2481
Jalan Beraban, Kerobokan, Bali, Indonesia
TripADeal is a Travel Deals website that specialises in delivering the most UNIQUE travel experiences across Australia and South-East Asia at the LOWEST prices possible. Our aim is to find you the coolest travel products in this region and bargain with the operators to get you the very best deal. In fact our deals should be the BEST you will find anywhere. If you happen to find the same deal featured somewhere else at a better price we will match it. That way you can be guaranteed that TripADeal price is ALWAYS going to be the best price.
Our mission is to make the purchase of our deals as simple as possible. All you have to do is check us out on your smartphone, tablet, lap-top or desktop PC and see what deals we are featuring on any given day. If you see something you like then select the deal, book your dates and press the buy button. It's that easy.
If you aren't sure of when you want to travel then you can always come back and book your dates later. Our unique real-time booking system allows you to choose dates at the time of your purchase or wait until later to make up your mind. You just have to book it before you travel AND obviously the sooner you book the more dates you will have to choose from.
All your purchases will be listed under the 'My Deals' tab when you are logged in. Here you will see all your vouchers both booked and unbooked. Unbooked vouchers can be booked using the drop-down calendar. Simply choose the dates you want and your voucher will move from unbooked to booked status. Your vouchers can be easily printed from here and if you happen to lose it just come back and print it again. Too easy.
The terms and conditions of the deal will be featured on both the 'Deal' page and the purchased voucher in the 'The Fine Print' section. These will outline the validity period, terms and conditions and other specific aspects of the deal. Even though your dates will have been booked it is advisable to contact the hotel/villa/operator hosting the deal and re-confirm your dates are locked into their system. Upon arrival you will be asked to present your voucher. This will contain all the features of the deal and any add-ons that are a part of that.
All purchases on our site are processed through PAYPAL so you can rest assured that is a secure transaction. Your credit card details are not stored on our system at all. If you have a PayPal account you can use that to purchase products or you can simply make individual card transactions without an account.
Navitas English has partnered with TripADeal to create an online travel deals portal designed to find Navitas Students the best travel and adventures experiences around Australia and South-East Asia.
TripADeal goes out and finds the best travel experiences in Australia and South-East Asia, negotiates the lowest possible prices and then features them on the Navitas website under the 'My Travels' tab.
As you (students) are a much sought after customer in the travel industry we can ensure you that all the travel deals on offer here are of the lowest prices and highest quality. The tourism operators want your business and so that has given us a powerful position to negotiate GREAT deals for you.
We also know that you want to have unique experiences during your time in Australia, so with this in mind we will always strive to keep the Navitas Travel Experiences fresh, original and something to remember long after you leave Australia. For those more adventurous students we have also got some amazing adventures in South-East Asia on offer. Whether you just want to take a day trip to the Blue Mountains or a 5 day trek in Thailand, one thing you can be assured of is that Navitas & TripADeal will always deliver you the BEST deals and the BEST prices.
Your voucher is stored under the 'My Deals' tab when you are logged into your account on the Navitas + TripADeal website. Simply click on 'view' to view or print your voucher.
The terms and conditions of the deal will be featured on both the 'Deal' page and the purchased voucher in the 'The Fine Print' section. These will outline the validity period, booking procedure and other specific aspects of the deal. In most cases you will be required to contact the business owner and book your travel ahead of time.
TripADeal uses PayPal for all customer transactions so it is extremely secure. Your credit card details are not stored on our system at all. If you have a PayPal account you can use that to purchase products or you can simply make individual card transactions without an account.
Based in Byron Bay on the idyllic NSW North Coast, TripADeal has gone from strength to strength over the past three years to become one of Australia’s leading online travel companies. TripADeal’s directors had previously worked in adventure travel and marketing before launching the company in 2011.
Our hardworking team of travelbugs love living in Byron, and you will often find us surfing, snorkelling, or jogging up to the lighthouse before work. As well as the lifestyle benefits, our location gives us a keen insight into the travel industry.
With additional teams on the ground in some of our most popular destinations such as Bali, we are able to work directly with our operators and provide an exceptional level of service to our valued customers.
We work continually to find the latest and greatest travel offers around the globe: everything from luxury villa stays to adventurous jungle treks, in locations such as Thailand, Bali, Vietnam, China, the South Pacific, Europe and the USA.
You will notice that our deals have a limited purchase period, which is the reason we can deliver such amazing prices. To offset this we ensure each offer has a long validity period and lots of availability. Unlike many other travel deal sites, we have an inbuilt booking calendar so you can choose your dates with confidence when purchasing, or alternatively buy now and book later. It’s completely up to you! Add to that a money-back guarantee (if you can’t book the dates you want) and you will be able buy your next holiday from TripADeal with absolute confidence.
If you would like to keep updated and get priority access to our hottest offers, why not subscribe to our newsletter? We will then email you our newest deals once or twice per week. To do this simply add your name and email address to the home screen pop-up.
Effective from 1st June 2011
If we change these General Terms, we will post the revised document here with an updated effective date. If we make significant changes to these General Terms, we may also notify you by other means such as sending an email or posting a notice on our home page.
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Effective from June 1st 2011
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