Trip A Deal Pty Ltd ("tripadeal.com.au" or "we") try to ensure that we only promote Deals that our Members will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which tripadeal.com.au may provide refunds to our Members ("Member" or "you") in respect of a specific Deal.
Tripadeal.com.au will provide an automatic refund where:
The following circumstances DO NOT qualify for refunds:
A request for a refund must be submitted via email@example.com. All Members requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of a Deal.
Tripadeal.com.au will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Tripadeal.com.au may also ask you (by phone or email) to provide additional information in relation to the refund request.
In circumstances where we believe that a request for a refund does not fall within the scope of this Policy, is misleading, incorrect and/or deceptive or is otherwise invalid, tripadeal.com.au may, in its absolute discretion, refuse a refund request. Tripadeal.com.au is under no obligation to provide you with reasons as to why your request has been refused. Please note, any fraudulent refund requests will be immediately referred to the relevant authorities.
The refund will be credited to the Credit Card used to purchase the Deal. Any refund provided by tripadeal.com.au is in no way an admission of liability by or on behalf of tripadeal.com.au or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the Member.
Tripadeal.com.au may change this Policy at any time at our absolute discretion by posting the revised policy on this Website. It is your responsibility to review the terms of this Policy regularly. Your continued receipt of our daily emails will constitute acceptance and acknowledgment of the terms of this Policy.
Any feedback or questions regarding this Policy should be emailed to firstname.lastname@example.org.
The staff at TripADeal are always available to help you with anything you might need. The best way to get in touch is via email as we will be better able to record your enquiry and respond effectively. Any enquiries will be responded to within 24 hours of receiving your email.
|Telephone: 1300 00 TRIP (8747)|
Customer Support / Travel Information
Head Office - Australia:
21a / 1a Banksia Dr Byron Bay NSW 2481
Jalan Beraban, Kerobokan, Bali, Indonesia
TripADeal is a Travel Deals website that specialises in delivering the most UNIQUE travel experiences across Australia and South-East Asia at the LOWEST prices possible. Our aim is to find you the coolest travel products in this region and bargain with the operators to get you the very best deal. In fact our deals should be the BEST you will find anywhere. If you happen to find the same deal featured somewhere else at a better price we will match it. That way you can be guaranteed that TripADeal price is ALWAYS going to be the best price.
Our mission is to make the purchase of our deals as simple as possible. All you have to do is check us out on your smartphone, tablet, lap-top or desktop PC and see what deals we are featuring on any given day. If you see something you like then select the deal, book your dates and press the buy button. It's that easy.
If you aren't sure of when you want to travel then you can always come back and book your dates later. Our unique real-time booking system allows you to choose dates at the time of your purchase or wait until later to make up your mind. You just have to book it before you travel AND obviously the sooner you book the more dates you will have to choose from.
All your purchases will be listed under the 'My Deals' tab when you are logged in. Here you will see all your vouchers both booked and unbooked. Unbooked vouchers can be booked using the drop-down calendar. Simply choose the dates you want and your voucher will move from unbooked to booked status. Your vouchers can be easily printed from here and if you happen to lose it just come back and print it again. Too easy.
The terms and conditions of the deal will be featured on both the 'Deal' page and the purchased voucher in the 'The Fine Print' section. These will outline the validity period, terms and conditions and other specific aspects of the deal. Even though your dates will have been booked it is advisable to contact the hotel/villa/operator hosting the deal and re-confirm your dates are locked into their system. Upon arrival you will be asked to present your voucher. This will contain all the features of the deal and any add-ons that are a part of that.
All purchases on our site are processed through PAYPAL so you can rest assured that is a secure transaction. Your credit card details are not stored on our system at all. If you have a PayPal account you can use that to purchase products or you can simply make individual card transactions without an account.
Navitas English has partnered with TripADeal to create an online travel deals portal designed to find Navitas Students the best travel and adventures experiences around Australia and South-East Asia.
TripADeal goes out and finds the best travel experiences in Australia and South-East Asia, negotiates the lowest possible prices and then features them on the Navitas website under the 'My Travels' tab.
As you (students) are a much sought after customer in the travel industry we can ensure you that all the travel deals on offer here are of the lowest prices and highest quality. The tourism operators want your business and so that has given us a powerful position to negotiate GREAT deals for you.
We also know that you want to have unique experiences during your time in Australia, so with this in mind we will always strive to keep the Navitas Travel Experiences fresh, original and something to remember long after you leave Australia. For those more adventurous students we have also got some amazing adventures in South-East Asia on offer. Whether you just want to take a day trip to the Blue Mountains or a 5 day trek in Thailand, one thing you can be assured of is that Navitas & TripADeal will always deliver you the BEST deals and the BEST prices.
Your voucher is stored under the 'My Deals' tab when you are logged into your account on the Navitas + TripADeal website. Simply click on 'view' to view or print your voucher.
The terms and conditions of the deal will be featured on both the 'Deal' page and the purchased voucher in the 'The Fine Print' section. These will outline the validity period, booking procedure and other specific aspects of the deal. In most cases you will be required to contact the business owner and book your travel ahead of time.
TripADeal uses PayPal for all customer transactions so it is extremely secure. Your credit card details are not stored on our system at all. If you have a PayPal account you can use that to purchase products or you can simply make individual card transactions without an account.
Based in Byron Bay on the idyllic NSW North Coast, TripADeal has gone from strength to strength over the past three years to become one of Australia’s leading online travel companies. TripADeal’s directors had previously worked in adventure travel and marketing before launching the company in 2011.
Our hardworking team of travelbugs love living in Byron, and you will often find us surfing, snorkelling, or jogging up to the lighthouse before work. As well as the lifestyle benefits, our location gives us a keen insight into the travel industry.
With additional teams on the ground in some of our most popular destinations such as Bali, we are able to work directly with our operators and provide an exceptional level of service to our valued customers.
We work continually to find the latest and greatest travel offers around the globe: everything from luxury villa stays to adventurous jungle treks, in locations such as Thailand, Bali, Vietnam, China, the South Pacific, Europe and the USA.
You will notice that our deals have a limited purchase period, which is the reason we can deliver such amazing prices. To offset this we ensure each offer has a long validity period and lots of availability. Unlike many other travel deal sites, we have an inbuilt booking calendar so you can choose your dates with confidence when purchasing, or alternatively buy now and book later. It’s completely up to you! Add to that a money-back guarantee (if you can’t book the dates you want) and you will be able buy your next holiday from TripADeal with absolute confidence.
If you would like to keep updated and get priority access to our hottest offers, why not subscribe to our newsletter? We will then email you our newest deals once or twice per week. To do this simply add your name and email address to the home screen pop-up.
Effective from 1st June 2011
If we change these General Terms, we will post the revised document here with an updated effective date. If we make significant changes to these General Terms, we may also notify you by other means such as sending an email or posting a notice on our home page.
We shall not be liable if for any reason the Site is unavailable at any time or for any period.
From time to time, we may restrict access to all or some parts of the Site to users who have registered with us.
You must be 18 years old or older to register on the Site.
Only one registration per person is allowed. You must keep your registration information up to date.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
You must not:
( i ) impersonate or try to impersonate another person;
( ii ) disclose your password to anyone else;
( iii ) allow anyone else use your account;
( iv ) use anyone else's account.
You are responsible for everything done using your account. If you think that someone else may have access to, or be using, your password or account, you must tell us as soon as possible by emailing email@example.com
We reserve the right to restrict or deny you access to all or some parts of the Site if, in our opinion, you have failed to comply with these General Terms.
We are the owner or licensee of all intellectual property rights in the Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print and download extracts from the Site for personal non-commercial use on the following basis:
no documents or related graphics are modified in any way;
no graphics are used separately from accompanying text;
and no copyright and trade mark notices are removed.
You agree not to:
use the Site for commercial purposes without obtaining our prior written agreement;
copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means any content of the Site except as permitted above.
Except for information that identifies you personally (e.g. your name, address, telephone number, email address and payment details), any material which you submit will be considered non-confidential and non-proprietary such that we shall have the right to use, copy, distribute and disclose it to third parties for any purpose.
You agree not to submit any material:
that is false, misleading, defamatory, discriminatory, threatening, offensive, abusive, likely to cause someone anxiety or distress, encourages violence or racial or religious hatred, blasphemous, pornographic, in breach of confidence, in breach of privacy; or
that infringes any intellectual property rights, such as copyright and trade marks. This means generally that you must own the rights in everything you submit or must obtain permission from the rights owner to submit the material; or
which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or
which encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful.
We are not obliged to use material submitted by you and we may remove from the Site and our database any of the material submitted by you at our sole discretion.
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone submitting material in breach of clause 4.2.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials submitted by you.
We are not liable or responsible for the third party content on the Site. Third party content includes, for example, comments posted by other users and display advertising.
Where the Site contain links to other sites and resources which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.
The material contained on the Site is for information purposes only and does not constitute advice. You should carry out your own check in respect of any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. We give no warranties of any kind in relation to the materials on the Site.
We are not liable for:
any action you may take as a result of relying on any information/materials provided on the Site or for any loss or damage suffered by you as a result of you taking such action; or
any dealings you have with third parties (e.g. suppliers of goods or services or advertisers) that take place using or facilitated by the Site; or
any liability for losses which are not a foreseeable or likely consequence of (i) your use of the Site, or (ii) a breach by us of these General Terms.
We are not responsible if you cannot use the Site properly or at all because of any event outside our control (e.g. the performance of your or our internet service provider, your browser or the internet.)
The Site relies in part on software to work. Software has bugs. Whilst we monitor the Site and try to fix bugs promptly, we do not guarantee that the Site will be error free, available all the time and/or free from viruses.
Nothing in these General Terms affects any liability which we may have for death or personal injury arising from our negligence, fraud or any other liability which cannot be excluded or limited by law.
If any part or provision of these General Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.
These General Terms are governed by Australian law. The Australian courts shall have exclusive jurisdiction over any claim brought by you arising from, or related to, use of the Site and these General Terms.
Effective from June 1st 2011
We collect personal information from you (such as name, address, telephone number, email address etc) when you complete registration or enquiry forms, order any products or services, participate in message boards, blogs or any other user generated content facilities or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it.
The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location.
By using this Site, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Site services and developing our business which includes (without limitation):
We may share information about you with suppliers that we engage to help us provide certain services and/or functionality e.g online payment processing. We will use reasonable endeavours to control and be responsible for the use of your information by such suppliers.
Subject to obtaining your consent, we may also supply personal information about you to third parties.
We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorized access, use or disclosure as required by law in Australia.
So you’ve booked the trip of a lifetime, packed your bags, and are raring to go. Passport? Check. Credit card? Check. Travel insurance?
Recent statistics show that up to 30 percent of Australians do not use travel insurance. While big adventures are what we live for here at TripADeal, we prefer the action to take place on a pristine beach or mountaintop, rather than a foreign hospital or police station. To make sure your adventures are all of the best kind, we recommend that you always take out a comprehensive travel insurance policy.
We vet all of our hotels and tour operators carefully to take the guesswork out of your holiday planning and ensure that you are in safe hands overseas. However, sometimes even the best laid plans can go awry. Perhaps your flights are delayed or activities are cancelled due to bad weather; or maybe you want to hire a car, need medical attention, or lose your wallet. Whatever the situation, organising a good insurance policy before heading overseas gives you great confidence and peace of mind while travelling.
Australia's travel insurance specialist InsureandGo is dedicated to providing travel insurance that is both comprehensive and affordable. With a wide range of policies starting from as little as $27, there is something to suit every trip and budget. Best of all TripADeal customers receive a 10 percent discount!
- Global brand covering over 1.6 million travellers per year
- Get a quote in seconds
- Cover up to the age of 100
- 24 hours emergency assistance
- All medical conditions considered
- Quick and easy claim process
- As a TripADeal customer you get a 10% discount
- Unlimited overseas medical expenses
- Kids go free with Mum or Dad