Virgin Voyages Caribbean Explorer

• Return international full-service flights (economy class), surcharges may apply

• Itinerary 1: 8-night Caribbean cruise aboard Virgin Voyages' brand new Brilliant Lady
• Itinerary 2: 9-night Caribbean cruise aboard Virgin Voyages' brand new Brilliant Lady
• Itinerary 3: 11-night Caribbean cruise aboard Virgin Voyages' brand new Brilliant Lady
• All-inclusive dining at 20+ restaurants, featuring menus created by Michelin starred chefs
• All 'essential' beverages including still and sparkling water, non-pressed juices, sodas, teas & drip coffee
• Stay connected with Wi-Fi included during your voyage
• Cruise gratuities included

• 2 nights of 4-star hotel accommodation in Miami, Florida

• Itinerary 1: 23 meals included while cruising
• Itinerary 2: 26 meals included while cruising
• Itinerary 3: 32 meals included while cruising

• English-speaking tour guides
• Airline taxes and surcharges
• Cruise port taxes and charges

• Arrive Early: Arrive up to 60 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 60 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Cabin Upgrades: Cabin upgrades are available (see checkout for details)
• Flight Upgrades: Upgrade to Business Class (see checkout for details)
• Preferred Airline: Fly with a preferred airline (see checkout for details)

Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today, fly from Australia (or New Zealand) to Miami, Florida. Upon arrival, make your own way to your hotel and enjoy the rest of your day at leisure.

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the airport to your hotel (approximately 16 kilometres). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: In-Flight

Enjoy a day at leisure to explore Miami at your own pace.

From the Wynwood art scene to the world-renowned shores of Miami Beach, the Magic City is the perfect setting for relaxation, cultural exploration, cosmopolitan rooftop bars and Michelin Star restaurants. The once-gritty neighbourhood of Wynwood in Miami is now a beaming art district filled with trendy eateries and craft breweries. Cuban neighbourhoods like Little Havana radiate the storied history and vibrant culture of the city. Famous South Beach is more than just beaches and nightclubs, lined with Art Deco hotels, street markets and arguably Miami’s best cluster of restaurants in Sunset Harbour.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: None

Depart: 17:00

Enjoy the day at leisure until it is time to make your own way to the cruise terminal for embarkation.

For the next eight nights cruise aboard Virgin Voyages' newest ship, Brilliant Lady. This brand-new addition to the Virgin Voyages fleet is designed to impress, with stylish spaces, world-class dining, and fresh entertainment experiences. One of her standout features is Rojo by Razzle Dazzle – a bold, Spanish-inspired restaurant found only on the Brilliant Lady, serving up modern twists on classic tapas and paella. On board, find everything from comedy and live music to immersive shows that are anything but ordinary.

Settle in, treat yourself to a cocktail, and take some time to explore your new home at sea.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 10:00 - Depart: 19:00

Tucked between the Cordillera Mountains and the Atlantic coast, this charming Dominican port embodies geographical duality at its best. With its silver fog covering the mountain tops and shining coastline by the sea, Puerto Plata earned its name as the Port of Silver. Its lush mountains and rushing waterfalls dare adventurers to explore more, while its sandy beaches and colourful cityscape lure in sightseers to slow down.

In your time off the ship you could soar up to the top of the Pico Isabel de Torres to get a bird's eye view of Puerto Plata or stroll by the Malecón at sea level. The technicolor Victorian facades, colonial homes and the 16th-century Fortaleza de San Felipe will turn any regular Joe (or Joanna) into an architecture aficionado. On top of the sights, the Dominican Republic’s rum, cigars and cuisine keep you coming back for more (and a second serving). But, settling on a day lying on the beach is perfectly ok, too.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 12:00 - Depart: 20:00

From the bioluminescent bay of Fajardo to the vibrant art scene in Santurce, every part of the island of Puerto Rico glows. Punctuated by El Yunque rain forest and crisp, white beaches like Condado and Isla Verde, San Juan is perfectly located to easily access all its geographical diversity. Beyond the colourful Spanish architecture of Old San Juan and the famed coconut rum drinks (which, to be clear, are very good), an evolving community is brimming with youthful dynamism. From the contemporary artists and musicians making a name for themselves worldwide, to up-and-coming chefs creating a buzz through new spins on local flavours, the island is infused with a vibrant energy that demands it be seen as far more than just a beachy stop.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 09:00 - Depart: 18:00

Philipsburg may be a small island community, but its seemingly endless white sand beaches, unique access points to wide varieties of adventures and unparalleled paradisiacal views are simply limitless. Consisting of four streets each less than a mile long, Philipsburg, the capital of the Dutch side of St. Maarten may be small, but its vibes are anything but. Why not take in the sweeping panoramic views from the top of Sentry Hill before making your way back down via the world’s steepest zipline (charges apply).

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Depart: 17:00

The U.S. Virgin Islands consists of three islands including the archipelago’s largest and least traveled - St. Croix - whose charm is characterised by lush mountains, lively waters, and a rich history where piracy, art, and a mixture of cultures intertwine. St. Croix's lively waters, lush mountains, and rich history captivate you, while a stroll through Christiansted and Frederiksted (where the ship will be docked) will showcase in Danish design and the remnants of the twin cities' heavily pirated past.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 06:30

This morning, your cruise comes to an end in Miami, Florida. Enjoy your final breakfast onboard before disembarkation. Once off the ship, please make your own way to the airport in time for your flight home.

Please note: Some flights will depart in the afternoon. Luggage storage is available at both the cruise port and Miami airport (fees apply).

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the port to the airport (approximately 18 km). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Meals included: Breakfast

Meals included: In-Flight

Welcome home.

Today, fly from Australia (or New Zealand) to Miami, Florida. Upon arrival, make your own way to your hotel and enjoy the rest of your day at leisure.

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the airport to your hotel (approximately 16 km). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: In-Flight

Enjoy a day at leisure to explore Miami at your own pace.

From the Wynwood art scene to the world-renowned shores of Miami Beach, the Magic City is the perfect setting for relaxation, cultural exploration, cosmopolitan rooftop bars and Michelin Star restaurants. The once-gritty neighbourhood of Wynwood in Miami is now a beaming art district filled with trendy eateries and craft breweries. Cuban neighbourhoods like Little Havana radiate the storied history and vibrant culture of the city. Famous South Beach is more than just beaches and nightclubs, lined with Art Deco hotels, street markets and arguably Miami’s best cluster of restaurants in Sunset Harbour.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: None

Depart: 17:00

Enjoy the day at leisure until it is time to make your own way to the cruise terminal for embarkation.

For the next nine nights cruise aboard Virgin Voyages' newest ship, Brilliant Lady. This brand-new addition to the Virgin Voyages fleet is designed to impress, with stylish spaces, world-class dining, and fresh entertainment experiences. One of her standout features is Rojo by Razzle Dazzle – a bold, Spanish-inspired restaurant found only on the Brilliant Lady, serving up modern twists on classic tapas and paella. On board, you’ll find everything from comedy and live music to immersive shows that are anything but ordinary.

Settle in, treat yourself to a cocktail, and take some time to explore your new home at sea.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Depart: 17:00

The capital city of one of the most popular tropical vacation destinations around, Grand Turk, on the island of Turks and Caicos encapsulates everything there is to love about a true holiday. Enjoy seemingly endless opportunities for outdoor adventure, sprawling white sand beaches, five-star seaside resorts, restaurants and bars, top-of-the-line shopping and a cruise culture so massive a designated Cruise Center is available with a lagoon-like pool and duty-free shopping.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Depart: 19:00

Surround yourself with sunshine, beguiling beaches & infinite outdoor adventure at this exclusive island haven. With 365 white sand beaches sprawling the tranquil coastline of this Caribbean respite this popular, yet exclusive, vacation community is the favourite of both novice and experienced world travellers far and wide. The only thing more plentiful than the variety of relaxation opportunities are the options for unparalleled outdoor adventure.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Depart: 17:00

Nestled onto the Caribbean shore of St. Kitts lies the small yet mighty city of Basseterre. With a population of around 14,000 Basseterre is the largest city on the island of St. Kitts and Nevis, and the French influences from its origin can be felt around every brightly coloured corner. Known for their plethora of beguiling beaches, this is the perfect port to achieve the relaxation you’ve been looking forward to.

There’s a term in Basseterre, “limin,” meaning to simply hang out, drink and chill, and that’s exactly the vibe when you step onto the white sand that lets you know you’re exactly where you should be. With unbelievable adventure opportunities from hiking a volcano, exploring the rainforest or taking a party catamaran to St. Kitts sister island Nevis – there’s certainly no shortage of magic waiting to happen for you on your day in Basseterre.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Depart: 17:00

From the bioluminescent bay of Fajardo to the vibrant art scene in Santurce, every part of the island of Puerto Rico glows. Punctuated by El Yunque rain forest and crisp, white beaches like Condado and Isla Verde, San Juan is perfectly located to easily access all its geographical diversity.

Beyond the colourful Spanish architecture of Old San Juan and the famed coconut rum drinks, an evolving community is brimming with youthful dynamism. From the contemporary artists and musicians making a name for themselves worldwide, to up-and-coming chefs creating a buzz through new spins on local flavours, the island is infused with a vibrant energy that demands it be seen as far more than just a beachy stop.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 06:30

This morning, your cruise comes to an end in Miami, Florida. Enjoy your final breakfast onboard before disembarkation. Once off the ship, please make your own way to the airport in time for your flight home.

Please note: Some flights will depart in the afternoon. Luggage storage is available at both the cruise port and Miami airport (fees apply).

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the port to the airport (approximately 18 km). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Meals included: Breakfast

Meals included: In-Flight

Welcome home.

Today, fly from Australia (or New Zealand) to Miami, Florida. Upon arrival, make your own way to your hotel and enjoy the rest of your day at leisure.

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the airport to your hotel (approximately 16 km). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: In-Flight

Enjoy a day at leisure to explore Miami at your own pace.

From the Wynwood art scene to the world-renowned shores of Miami Beach, the Magic City is the perfect setting for relaxation, cultural exploration, cosmopolitan rooftop bars and Michelin Star restaurants. The once-gritty neighbourhood of Wynwood in Miami is now a beaming art district filled with trendy eateries and craft breweries. Cuban neighbourhoods like Little Havana radiate the storied history and vibrant culture of the city. Famous South Beach is more than just beaches and nightclubs, lined with Art Deco hotels, street markets and arguably Miami’s best cluster of restaurants in Sunset Harbour.

Overnight: Novotel Miami Brickell (or similar), Miami, FL

Meals included: None

Depart: 17:00

Enjoy the day at leisure until it is time to make your own way to the cruise terminal for embarkation.

For the next eleven nights cruise aboard Virgin Voyages' newest ship, Brilliant Lady. This brand-new addition to the Virgin Voyages fleet is designed to impress, with stylish spaces, world-class dining, and fresh entertainment experiences. One of her standout features is Rojo by Razzle Dazzle – a bold, Spanish-inspired restaurant found only on the Brilliant Lady, serving up modern twists on classic tapas and paella. On board, you’ll find everything from comedy and live music to immersive shows that are anything but ordinary.

Settle in, treat yourself to a cocktail, and take some time to explore your new home at sea.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 10:00 - Depart: 22:00

There’s a reason the motto “one happy island” has been coined by the Aruban locals in Oranjestad. Surrounded by arguably the most beautiful waters in the world, there is no shortage of exciting adventures to be had in the bustling capital city of Aruba. With endless opportunities to snorkel, from shipwrecks to plane wrecks to beautifully vibrant coral reefs, off-roading adventures, horseback riding and cocktails on a sunset catamaran there’s truly something for everyone here.

Plus with a late-night departure, sailors can take their time to truly explore the island from it’s busy shopping centres to its extreme ends which feature rugged, windswept vistas, uncrowded beaches and endless options for hiking to some of the most stunning views you’ve ever seen.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 08:00 - Overnight

Filled with architectural and cultural history, five-star restaurants, museums, endless outdoor adventure opportunities and more than twenty white sand beaches to soak up the sun — in Cartagena there’s truly something for everyone.

When you combine all of the best things about the Caribbean with the luxurious conveniences of modern city living you’re left with Cartagena, a dreamy South American gem nestled amongst the white sand beaches of the Caribbean Sea on the northern coast of Colombia. Explore the litany of architectural wonders and odes to Colombia’s history from getting lost in the labyrinths of cobblestoned streets and eclectic alleyways to the walled old town, now a UNESCO-World Heritage Site.

Your ship docks here overnight so you can explore more of this exciting destination.

Experience the exciting nightlife from five-star restaurants to breezy beach bars, and peruse the various shops and street markets hawking homemade goods. It won’t take long to realise why so many people fall in love with this city.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Depart: 17:00

Enjoy a second day at leisure in Cartagena, Colombia.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 09:00 - Depart: 17:00

While the name Ocho Rios means eight rivers in Spanish, a truer reflection of its name (considering the city has four rivers) may stem from its earlier Spanish name of Las Chorreras, referring to its waterfalls. In either case, it’s precisely its existing rivers, beautiful waterfalls and crystalline sea that promise to awe visitors to Jamaica who have a passion for the lush outdoors.

James Bond fans can take heart in the fact that it was here in Jamaica in the 1950s and 1960s that author Ian Fleming created 007 and wrote every one of the 14 books featuring the stealth secret agent from his villa at nearby Oracabessa Bay. Scenes for the 1962 movie Dr. No and the 1973 film Live and Let Die were filmed in and around Ocho Rios.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 09:00 - Depart: 16:00

George Town, its capital, located on Grand Cayman, the largest and most populous island. Shopping, beaches and wildlife are what you have to look forward to, alongside beautiful landscapes, bountiful wildlife and colourful streets of this British Overseas Territory.

Christopher Columbus called the Cayman Islands, with their tranquil blue waters, Las Tortugas for its abundance of turtles. Located between Cuba and Jamaica, the Cayman Islands are comprised of three Caribbean islands: Grand Cayman, Little Cayman and Cayman Brac. Learn about Cayman’s past and culture, explore Cayman Heritage House and visit the sumptuous Government House, the governor's residence built in 1964 located in front of Seven Mile Beach, one of the most prestigious beaches of Grand Cayman, in the heart of West Bay.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Enjoy a day at sea as you cruise to your next destination.

Overnight: Virgin Voyages - Brilliant Lady

Meals included: Breakfast; Lunch; Dinner

Arrive: 06:30

This morning, your cruise comes to an end in Miami, Florida. Enjoy your final breakfast onboard before disembarkation. Once off the ship, please make your own way to the airport in time for your flight home.

Please note: Some flights will depart in the afternoon. Luggage storage is available at both the cruise port and Miami airport (fees apply).

Optional Activity: Private Vehicle Airport Transfer
Add a private vehicle transfer from the port to the airport (approximately 18 km). After clearing customs and collecting your luggage, meet your driver in the arrivals terminal and transfer to your hotel. See online Important Information for pricing.

Meals included: Breakfast

Meals included: In-Flight

Welcome home.

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

Cancellation and Refund Policy
By placing a booking with us, you acknowledge the following important information:
• we act as your booking agent; TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers. 
• each booking is unique; our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc. 
• changes/modifications to your booking may not be possible; once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order. 
• Travel Offers are a package; our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering. 
• our Travel Offers are generally non-refundable; in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us. 
To read more about our Cancellation and Refund Policy, please click here.

General Terms and Conditions
By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

This Travel Offer is valid for travel on selected dates until the 27th February 2026.

This Travel Offer is priced per person based on a twin share. 

Departure Dates & Surcharges
See checkout for live dates and availability.

Single Traveller Supplement
For solo travellers, a mandatory single supplement applies. 

Itinerary 1:
Insider Cabin: $1,850
Sea Terrace Cabin: $2,250

Itinerary 2:
Insider Cabin: $1,950
Sea Terrace Cabin: $2,800

Itinerary 3:
Insider Cabin: $2,250
Sea Terrace Cabin: $3,250

Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

Child Policy
Every Virgin Voyages sailing is an experience created exclusively for adults and the minimum age to book and sail is 18 years old.

Departure Cities     
Sydney, *Melbourne, *Brisbane, *Adelaide, *Perth, Auckland

Departure City Surcharges
Melbourne: $200 per person
Brisbane: $200 per person
Adelaide: $400 per person
Perth: $800 per person

International Flight(s)
Full-Service Airline(s) Used  
• Cabin Class: Economy Class
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

Preferred Airline Surcharge
• Cabin Class: Economy Class
• Delta Airlines: $300 per person 
• Qantas/American Airlines: $500 per person 
Please note: 
• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.
• In the event that a purchased stopover package and a purchased preferred airline upgrade are not compatible, you will have the option to receive a refund for the preferred airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Preferred airline refers to the marketing carrier and could include codeshare partners. 

Arrive Early and Stay Behind Options
Arrive Early
Miami - From $300 per person, subject to availability.
Los Angeles - From $400 per person, subject to availability.
San Francisco - From $400 per person, subject to availability.

Stay Behind
Miami - From $300 per person, subject to availability.
Los Angeles - From $400 per person, subject to availability.
San Francisco - From $400 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• If you select to Arrive Early or Stay Behind in a city other than the one where the tour starts or ends, the package will include an internal flight to your destination. If you wish to forfeit this flight, please advise our friendly team at the time of purchase. Please note that the cost does not change when you choose to forfeit your connecting flight.
• Flight booking changes or cancellations after air tickets have been issued are not guaranteed and may incur additional fees and fare difference, subject to the airline cancellation and change policies.
• Flight changes are subject to availability at the time of booking.
• A high-season Arrive Early or Stay Behind can be purchased for an additional charge, subject to availability. For pricing, please refer to the cart.
• You can arrive early, up to 60 days before your package’s start date, and/or stay behind until 60 days after your package's end date. Should you wish to arrive earlier or stay behind for more than 60 days, please contact us to request availability. Additional costs may apply.
• High season surcharges apply to flights departing between the below date ranges:
• 16th June 2025 - 20th July 2025
• 15th September 2025 - 12th October 2025
• 1st December 2025 - 19th December 2025
• 20th December 2025 - 4th January 2026
• 5th January 2026 - 31st January 2026
• 3rd April 2026 - 20th April 2026
• 30th May 2026 - 7th August 2026
• 18th September 2026 - 9th October 2026
• 12th December 2026 - 18th December 2026
• 19th December 2026 - 3rd January 2027
• 4th January 2027 - 26th January 2027

Stopover Packages 
* Not available 

Flight Class Upgrades
Business Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.

Outbound Flights
Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

Virgin Voyages' Brilliant Lady:
Brilliant Lady offers a contemporary and stylish atmosphere across its 17 decks, accommodating approximately 2,770 guests. Cabins are designed with modern amenities, including mood lighting, smart controls, and signature red hammocks on sea terraces. The ship features multiple pools, a state-of-the-art fitness centre, and a luxurious spa, providing ample opportunities for relaxation and rejuvenation. Brilliant Lady delivers a cruise experience that combines modern luxury with a vibrant, adults-only atmosphere. Its emphasis on high-quality dining, innovative entertainment, and sophisticated design makes it a compelling choice for travellers seeking a departure from traditional cruising norms.

Adults-Only Atmosphere
As an 18+ cruise, Brilliant Lady provides a serene and sophisticated environment, free from the noise and activity often associated with family-oriented cruises. This child-free setting allows for a more refined and relaxed onboard experience, where the focus is on wellness, indulgence, and adult-centric fun. Whether you're lounging by the pool, enjoying a cocktail at one of the ship’s stylish bars, or unwinding in the spa, there’s a calm and comfortable ambiance throughout the vessel. This makes Brilliant Lady especially appealing to couples looking for a romantic escape, as well as solo travellers in search of a peaceful yet socially engaging atmosphere. With no kids onboard, all entertainment, dining, and recreational activities are thoughtfully curated for adults, encouraging deeper connections, late-night revelry, and moments of total relaxation without compromise.

Culinary Delights
Dining aboard Brilliant Lady is a standout experience, designed to rival the best food scenes on land. With over 20 eateries included in the cruise fare, there’s no need for traditional dining packages or upcharges — guests can explore an exciting range of cuisines without worrying about additional costs. At The Wake, you’ll find a glamorous, retro-glitz setting serving premium steaks, fresh seafood, and classic cocktails, perfect for a special evening. Pink Agave transports diners to the heart of Mexico City with bold flavours, mezcal tastings, and an edgy, urban atmosphere. For those craving something plant-based or just adventurous, Razzle Dazzle offers inventive, vegetarian-forward dishes alongside a few cheeky “naughty” options, all served in a playful, high-contrast dining room.
Instead of a standard cruise buffet, Brilliant Lady features The Galley, a vibrant food hall concept with a variety of quick-service options, including sushi rolls, tacos, ramen, all-day breakfast, burgers, and fresh salads. Everything is made to order, emphasising quality and freshness over quantity. Late-night cravings are also covered, with venues like The Pizza Place, serving up hand-tossed pies in a beachfront-style setting, and Lick Me Till... Ice Cream, offering whimsical, gourmet scoops with flavours to suit every taste. With no main dining room and no set dining times, guests have the freedom to dine when and where they like, fostering a more spontaneous and relaxed onboard atmosphere. This commitment to culinary creativity and flexibility sets Brilliant Lady apart as a food-lover’s paradise at sea.

Entertainment and Nightlife
Entertainment on Brilliant Lady is immersive and unconventional. The Red Room, the first transformational multi-form theatre at sea, hosts a variety of shows ranging from contemporary performances to interactive experiences. The Manor, a two-story nightclub, offers late-night dancing and live music in a glamorous setting. Unique activities like drag bingo, karaoke, and themed parties such as Scarlet Night ensure there's never a dull moment.​

Onboard currency: 
USD$

Cabins/Staterooms:
Insider Cabin
Get ready to sail in style with these Insider cabins! Enjoy spacious rainforest showers, mood-enhancing lighting, flat-screen TVs, hairdryers, and all the essential amenities for a fantastic voyage.
 
Sea Terrace Cabin
Get ready to elevate your sea voyage with these Sea Terrace cabins! Lounge in a terrace hammock (available in most cabins), indulge in a roomy rainforest shower, bask in mood-enhancing lighting, enjoy a flat-screen TV, hairdryer, and all the essentials for an unforgettable adventure at sea.

Please note:
• All cabins are subject to availability; some cabins may have restricted views.
• Cruise cabins are booked on a guaranteed basis and are assigned by the cruise line prior to departure.

Cruise Arrival and Departure Times: 
Please keep in mind that the provided cruise arrival and departure times are an approximate and will be finalised upon receipt of your cruise tickets.

Accommodation Used:
4-star Properties (Self-Rated)
Miami, United States: Novotel Miami Brickell

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.
 
Extra Nights
Not available. 
Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 
 
Maximum Room Capacity
2 people.
 
Triple Share
Not available. 
 
Bedding Configuration
Twin or double (subject to availability).

Day 1: Private transfer from airport to hotel - $140 per person 
Day 11: Private transfer from port to airport - $110 per person (Itinerary 1 only ) 
Day 12: Private transfer from port to airport - $110 per person (Itinerary 2 only ) 
Day 13: Private transfer from port to airport - $110 per person (Itinerary 3 only ) 

Please note:
• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 
• Some tours or shore excursions require minimum numbers to operate.
• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability)
• Shore excursions can also be booked whilst onboard (subject to availability).
• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

• Visa fees and requirements 
• Domestic transfers and flights not stated in the deal offer
• Meals/beverages not stated in the deal offer
• Optional gratuities/tipping 
• Optional activities/tours 
• Personal expenses
• Travel insurance
• Any costs associated with an interruption to your tour as a result of an airline schedule change or cancellation
• Mandatory city tax

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

Cruise
Virgin Voyages have already taken care of the onboard Crew. So, don't worry, the tips are included. However, if you insist, you're certainly able to leave additional tips with the Crew.

TOUR GUIDE VS. TOUR LEADER
Tour Guide: 
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

Tour Leader: 
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

CLIMATE & AVERAGE TEMPERATURES
Miami 
In Miami, the weather during November, December, and February is generally warm, pleasant, and dry — ideal for outdoor activities and beach days. In November, average daytime temperatures hover around 27°C, with nighttime lows near 20°C. By December, it cools slightly, with highs around 25°C and lows of about 17°C, making it one of the most comfortable months to visit. February sees a gradual warming trend again, with average highs near 26°C and lows around 18°C. Rainfall is minimal during these months, and humidity levels are lower compared to the summer, contributing to the city's reputation as a prime winter getaway.

Dominican Republic 
In the Dominican Republic, November and February offer warm, tropical weather, making both months popular times to visit. In November, temperatures typically range from 23°C at night to around 30°C during the day. It’s the tail end of the wet season, so brief afternoon showers are possible, especially in the early part of the month, but sunshine is still abundant. By February, the weather becomes drier and slightly cooler, with daytime highs around 29°C and nighttime lows near 21°C. Humidity is more comfortable, and the risk of rain decreases, making February one of the best months for beach activities and exploring the island.

Puerto Rico 
In Puerto Rico, the weather in November, December, and February is warm and inviting, ideal for enjoying the island’s beaches and outdoor attractions. November marks the end of the rainy season, with daytime temperatures averaging around 29°C and nighttime lows near 23°C; occasional showers may still occur, but sunny spells are frequent. December sees a slight dip in humidity and temperatures, with highs around 28°C and lows near 22°C, offering pleasant conditions for holiday travellers. By February, the dry season is well underway, with comfortable temperatures averaging 28°C during the day and around 21°C at night, along with lower humidity and minimal rainfall — perfect for exploring Puerto Rico’s coastal towns, rainforests, and historic sites.

St Maarten 
In St. Maarten, December and February offer warm, sunny, and generally dry weather — ideal for a Caribbean getaway. December marks the beginning of the dry season, with daytime temperatures averaging around 29°C and nighttime lows near 24°C. There may be a few short-lived showers early in the month, but sunshine dominates. By February, conditions are even drier and slightly cooler, with average highs around 28°C and lows around 23°C. Humidity is comfortable, and cooling trade winds add to the pleasant atmosphere, making both months excellent for beach activities, sailing, and exploring the island’s Dutch and French sides.

The US Virgin Islands
In the U.S. Virgin Islands, December and February bring warm, dry, and breezy weather — ideal for visitors escaping colder climates. December sees daytime temperatures around 29°C and nighttime lows near 23°C, with the rainy season tapering off and plenty of sunshine throughout the day. February is firmly within the dry season, offering some of the most pleasant weather of the year, with average highs of about 28°C and lows around 22°C. Humidity is lower, and cooling trade winds keep the air comfortable, making both months perfect for beach outings, snorkelling, and island hopping between St. Thomas, St. John, and St. Croix.

Turks & Caicos 
In Turks and Caicos, both November and February offer warm, sunny weather, though with slightly different conditions. November marks the tail end of the rainy and hurricane season, with daytime temperatures averaging around 29°C and nighttime lows near 24°C. Short showers are possible, especially early in the month, but there’s still plenty of sunshine. By February, the weather is drier and more stable, with average highs around 28°C and lows near 23°C. Humidity levels are lower, and refreshing trade winds create ideal conditions for beach lounging, snorkelling, and exploring the islands’ crystal-clear waters and coral reefs.

Antigua  
In Antigua, November and February offer warm and pleasant weather, perfect for enjoying the island's beautiful beaches and outdoor activities. In November, temperatures typically range from 24°C at night to around 29°C during the day, with occasional showers as the rainy season winds down. While rain is possible, sunny periods dominate, making it a great time to visit. By February, the weather is drier, with daytime highs around 28°C and cooler nights around 22°C. Humidity levels are lower, and there is very little rain, providing ideal conditions for exploring the island, relaxing on its beaches, or engaging in water sports.

St Kitts & Nevis 
In St. Kitts & Nevis, both November and February offer warm, tropical weather, perfect for outdoor activities and beach relaxation. November marks the end of the rainy season, with daytime temperatures averaging around 29°C and nighttime lows near 24°C. While there may still be occasional showers early in the month, they tend to be brief, and sunny periods dominate. By February, the weather is drier, with average highs around 28°C and cooler nights near 22°C. Humidity levels are lower, and rainfall is minimal, making February one of the best months to visit, with ideal conditions for exploring the islands' natural beauty and enjoying their beaches and water sports.

Aruba   
In Aruba, December and March offer warm, dry, and sunny weather, making it a perfect destination for beach lovers and outdoor enthusiasts. In December, temperatures average around 29°C during the day and cool down to around 24°C at night. The weather is generally dry, with minimal rainfall, and the island enjoys plenty of sunshine, making it a popular time for tourists escaping colder climates. By March, the weather remains similarly warm, with daytime highs around 30°C and nighttime lows near 25°C. The trade winds pick up slightly, offering a cooling breeze, and rainfall is rare, making it ideal for outdoor activities such as snorkelling, windsurfing, or simply relaxing on Aruba's famous white-sand beaches.

Colombia 
In Cartagena, Colombia, December and March are part of the dry season, offering warm and sunny weather, perfect for enjoying the city's beautiful beaches and historic sites. In December, daytime temperatures average around 31°C, with nighttime lows around 24°C. The weather is dry, with minimal rainfall, making it an ideal time for outdoor activities like sightseeing in the walled city, exploring the nearby beaches, or taking a boat trip to the Rosario Islands. In March, the weather remains similarly hot, with daytime highs around 32°C and nighttime temperatures around 25°C. The dry conditions continue, with little to no rain, and the humidity is slightly lower compared to the rainy season. These months are among the best for visiting Cartagena, offering clear skies and comfortable conditions for exploring this vibrant coastal city.

Jamaica  
In Ocho Rios, Jamaica, both December and March offer warm and sunny weather, making them ideal months to visit. In December, temperatures typically range from 23°C at night to around 29°C during the day. The weather is generally dry, with plenty of sunshine and only occasional showers, as the island is transitioning into the dry season. This makes it a great time to enjoy Ocho Rios’ beaches, waterfalls, and outdoor excursions. By March, the weather remains similarly warm, with daytime highs around 30°C and cooler evenings with temperatures around 23°C. Rainfall is minimal during this time, and the lower humidity levels contribute to a more comfortable atmosphere. The dry season continues, offering perfect conditions for exploring the natural beauty of Ocho Rios, whether you're visiting Dunn's River Falls or relaxing by the sea.

Grand Cayman  
In Grand Cayman, both December and March offer warm and pleasant weather, making them prime months for visiting the island. In December, daytime temperatures typically hover around 28°C, with cooler nights around 23°C. The weather is mostly sunny, with minimal rainfall, as the island is in the dry season. This makes it an excellent time to enjoy the beaches, go snorkelling or scuba diving, or explore the island’s natural attractions. In March, the weather remains similarly warm, with daytime highs of around 28°C and nighttime lows near 23°C. The dry season continues, with little to no rain and a comfortable level of humidity, making it ideal for outdoor activities such as swimming with stingrays, hiking, or relaxing by the beach. Both months offer great conditions for exploring Grand Cayman's crystal-clear waters and beautiful landscapes.

Weather
We always suggest referring to an online source for the most up-to-date weather information for your destination/s.

FLIGHTS
Seat Selection & Frequent Flyer Points:
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

Passport Validity:
Customers must provide valid passport details either at the time of purchase or no later than 90 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

CRUISE
Embarkation / Disembarkation:
• Begins approximately 2 hours after docking.
• Due to security reasons, all guests must be on board 2 hours before sailing.
• Itineraries are subject to change at any time without notice.
• Check your specific sailing for exact departure and arrival times. All times are local to the port.
Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding.

Cruise Loyalty Discounts:
Please note: Travellers must contact the cruise line directly upon receiving their travel documents in order to request any membership benefits they may be entitled to.

Meals:
For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. 

Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

Luggage:
You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

OTHER
Mobility:
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

Fitness Level Required:
Adventure (and spontaneity) create some of the best travel memories. Bear in mind, your home schedules and timings might not be adhered to on tour - it's all part of the fun!

A relaxed level of fitness will be required. 
Expect a comfortable pace of touring with a focus on leisure time and gentle activity. This may include city tours, the ability to walk up and down small flights of stairs and gentle slopes. You will be responsible for your own luggage and have the ability to board all modes of transport without assistance. Please note: Some areas may be inaccessible to wheelchairs or mobility scooters, with personal walking sticks and other aids required should they be needed. Although some assistance may be available, every traveller should be self-reliant during all aspects of their travel.
Please note: It is expected that every traveller must be self-reliant and able to undertake all aspects of their own travel. Please speak to your booking agent about your personal circumstances and any assistance requirements to ensure this tour is right for you.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.
You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting.

Sightseeing:
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

Shopping: 
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions regarding shopping for further information.

United States of America
Australian passport holders must obtain an ESTA visa waiver in order to enter or transit in the United States.
Please note: You may be required to obtain a visa if you do not meet the eligibility requirements of the ESTA program. Please see https://esta.cbp.dhs.gov for full eligibility requirements and applications.

Canada 
If transiting via Canada on the way to the USA, Australian and New Zealand passport holders must apply for an electronic travel authorisation (eTA) before travelling to Canada by air. An Electronic Travel Authorization (eTA) is an entry requirement for visa-exempt foreign nationals travelling to Canada by air. An eTA is electronically linked to a traveller’s passport. It is valid for up to five years or until the passport expires, whichever comes first. If you get a new passport, you need to get a new eTA. If you arrive in Canada by train, bus, or boat, you don’t need a visa or eTA, but you do need to bring the right travel documents.

Dominican Republic 
For Australian passport holders, A visa is not required for this destination for up to 30 days. Please keep in mind that while a visa is not required, you must complete an Electronic Ticket at https://eticket.migracion.gob.do/ before entering and exiting the country and hold a passport valid for at least six months with at least one blank visa page

Puerto Rico 
Australian passport holders must obtain an ESTA visa waiver in order to enter or transit in the United States.
Please note: You may be required to obtain a visa if you do not meet the eligibility requirements of the ESTA program. Please see https://esta.cbp.dhs.gov for full eligibility requirements and applications.

St Maarten 
Australian passport holders are Visa exempt for a stay of up to 90 days. The traveller must hold a passport valid at least six months on entry with one blank visa page

The US Virgin Islands
Australian passport holders must obtain an ESTA visa waiver in order to enter or transit in the United States.
Please note: You may be required to obtain a visa if you do not meet the eligibility requirements of the ESTA program. Please see https://esta.cbp.dhs.gov for full eligibility requirements and applications.

Turks & Caicos 
Australian passport holders are Visa exempt for a stay of up to 90 days. The traveller must hold a Machine Readable passport valid for the period of intended stay with two blank visa pages

Antigua 
Australian passport holders are Visa exempt for a stay of up to six months. The traveller must hold a passport valid for the duration of the intended stay with at least one blank visa page

St Kitts & Nevis 
Australian passport holders are Visa exempt for a stay of up to 90 days. The traveller must hold a passport valid at least six months beyond the period of intended stay with one blank visa page

Aruba  
Australian passport holders are Visa exempt for a stay of up to 90 days. The traveller must hold a passport valid at least six months on entry with one blank visa page

Colombia  
Australian passport holders are A visa is not required for this destination for a stay of up to 90 days. Please keep in mind that while a visa is not required, you must hold a passport valid at least six months beyond your date of country exit and with one blank visa page

Jamaica  
Australian passport holders are Visa exempt for the duration of the passport validity. The traveller must hold a passport valid at least six months beyond the period of intended stay with one blank visa page

Grand Cayman
Visa exempt for a stay of up to six months. The traveller must hold a passport valid at least six months beyond the period of intended stay with one blank visa page

Important: 
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules are subject to change. Please check with the nearest embassy, consulate or immigration department of the destination/s you are visiting once you receive your travel documentation to ensure you have the most up to date information.
• It is your responsibility to be travel-ready and ensure that you are aware and comply with any destination or travel requirements, including the validity of all required travel documents.
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes
This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.
• Changes - $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a Travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.