2 for 1 South Korea

• Return international full-service Qantas flights (economy class), departure city surcharges may apply

• 7 nights 3 to 4-star centrally-located hotel accommodation

• Enjoy daily breakfast

• English-speaking tour leader (Day 1 to 4) and local English-speaking guides
• Airline taxes and surcharges

• Private air-conditioned transportation
• 1 x high-speed bullet train from Busan to Seoul (public service)

• Return airport transfers

• Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)

Today depart from Australia for Seoul, South Korea. Fly with award-winning Qantas Airways. Upon arrival at Incheon Airport, you will be met and transferred to your hotel.

Welcome to Seoul, check-in is from 14:00. Travellers who arrive early can store their luggage at reception and explore Seoul until their room is ready.

Your accommodation is located in Insadong, in the heart of the city, and is one of the cultural and artistic hubs of Seoul. There is one main road in Insadong with alleys on each side. Within these alleys are galleries, traditional restaurants, teahouses and cafes.

The galleries are the heartbeat of Insadong. There are hundreds of them in the area, offering every example of traditional Korean fine art, from paintings to sculptures. The most famous are Hakgojae Gallery, which functions as the centre of folk art, Gana Art Gallery, which promotes many promising artists, and Gana Art Centre.

The teahouses and restaurants are the perfect complement to the galleries. They are hidden deep within the twisting alleyways, making it feel like a treasure hunt. The shops in Insadong are very popular among all age groups providing a unique experience for every taste.

Please note:

• Perth travellers will depart on Day 0 on an overnight flight via Sydney.

• Auckland and Adelaide travellers may depart on Day 0 with complimentary overnight accommodation provided in Sydney, prior to departure to South Korea.

• Confirmed details will be in your Travel Pack sent approximately 4-6 weeks prior to your departure date.

Overnight: Ibis Ambassador Hotel or similar, Insadong, Seoul

Meals included: In-Flight

This morning, begin your Seoul City tour at the beautiful Gyeongbokgung Palace and experience the most representative buildings from the Joseon Dynasty (more than 500 years old). Afterwards, visit the National Folk Museum to learn about Korea’s unique culture and how Koreans lived in the olden days. Continuing onwards, enjoy a quick stop to witness the Traditional Royal Guard Changing Ceremony and the Presidential Blue House, before arriving at the famous Bukchon Hanok Village. Bukchon Hanok Village is a traditional Korean village in Seoul with a long history, located on the top of a hill between Gyeongbok Palace, Changdeok Palace and Jongmyo Royal Shrine. The traditional village is composed of many alleys and hanoks (traditional Korean homes) preserved to show a 600-year-old urban environment. Here enjoy a guided walk and marvel at the beautiful traditional buildings.

Finish the day with some time at leisure at the Dongdaemun Open Market, the largest of its kind in the Orient. Dongdaemun is a large commercial district of traditional markets and shopping centres that covers the entire area around Dongdaemun Gate, a prominent landmark in Korea. It is Korea’s largest wholesale and retail shopping district, featuring 26 shopping malls, 30,000 specialty shops and 50,000 manufacturers. Return to your accommodation, where you can enjoy the remainder of the day at leisure.

Overnight: Ibis Ambassador Hotel or similar, Insadong, Seoul

Meals included: Breakfast

Today is free at leisure to explore Seoul or take part in an optional activity.
 
Optional Activity - Afternoon Korean DMZ (Demilitarized Zone) Tour - $140 per person
Nowhere is the tension between North and South Korea more palpable than in the no-man's-land known as the Korean Demilitarized Zone, or DMZ. Located on each side of the 38th parallel, this infamous border was established at the end of the war in 1953 at the signing of Panmunjom’s armistice in order to separate North and South Korea. This morning, head north towards the North Korean border. Upon arrival at the DMZ take the gondola to give a perfect bird's eye view of the Demilitarized Zone. Then enjoy a tour of Imjingak Resort. Imjingak Resort has various war-related artifacts as well as spacious Pyeonghwa Nuri Park. The resort preserves the Freedom Bridge and Imjingang rail bridge from the Korean War to remind people of the past, along with a Memorial Hall, memorial monuments, the Bell of Unification, the Last Train Out, The Bridge of No Return, and Dokgae Bridge symbolizes the pains of war and separation.

Afterwards, you will head through passport security control and enjoy a short introduction at the United Nations camp before visiting the Odusan Observatory which is on the South Korean Side of the 38th parallel. The tower gives a view of North Korea at a glance and is a special place to experience the division of a nation and the life of North Korean people. Using binoculars, you can see the North Korean territory from the 304 square feet, 500-person capacity observatory. There's also an exhibition hall with displays on the conflict.

Please note: This tour requires a minimum of 5 travellers to operate.

Overnight: Ibis Ambassador Hotel or similar, Insadong, Seoul

Meals included: Breakfast

Today, on a 190-Km day, depart Seoul and proceed to the popular village of Jeonju, an important tourist centre, is famous for its Korean food and historic traditional buildings. In May 2012, Jeonju was chosen as a Creative City for Gastronomy as part of UNESCO's Creative Cities Network. This honour recognizes the city's traditional home-cooking (handed down through generations over thousands of years), its active public and private food research, its system for nurturing talented chefs and its hosting of distinctive local food festivals.
First up, visit Hanji Industry Centre (Korean Traditional Mulberry paper). As Korea’s first centre specializing in paper, it has an extensive collection of 3000 artifacts and a database documenting the long history and superiority of Hanji (Korean paper). Additionally, you will have the opportunity to get a DIY (do-it-yourself) experience to make Korean paper with wooden tools and take it home.
Afterwards, take a tour of Jeonju Hanok Village, the largest Korean Village, with various traditional cultural facilities in the downtown area.
Finish the day at the hotel, where you can enjoy the remainder of the day at leisure. Alternatively, experience a traditional Jeonju Bibimbap meal for dinner tonight.

Optional Activity - Jeonju Bibimbap Dinner - $30 AUD per person
Jeonju is the birthplace of the famous Korean dish Bibimbap (rice with vegetables & meat). In 2011, it was ranked 40th on the World's 50 most delicious foods readers' poll, compiled by CNN Travel. This dinner includes transportation to and from your hotel and a Bibimbap dinner (drinks are not included).

Overnight: Best Western Plus Jeonju Hotel or similar, Jeonju

Meals included: Breakfast

This morning, depart early for Busan, the hub of Asia, on an approx. 190-Km-day.
Upon arrival, visit the Yongdusan Dragon Head Park – it is called Yongdusan because the shape of the mountain resembles a dragon’s head emerging from the sea. The 120-metre-high Busan Tower is also located in the middle of the park. Those who'd like to go up to the top of Busan Tower can purchase tickets directly (approx $10USD per person). It provides a stunning bird’s-eye view of the entire city, including islands and ships dotted in the distant seas.
Afterwards, visit the Jagalchi Fish Market, the largest fish market in Korea and a popular “must-go” site for tourists in Busan.
Then, visit Haedong Yonggungsa Temple, situated on the coast of the northeastern area of Busan. This superb attraction offers visitors the rare find of a beautiful temple along the shoreline as most temples in Korea are located in the mountains.
Afterward, visit Gamcheon Culture Village, formed by houses built in staircase fashion on the foothills of a coastal mountain, earning this village the nickname "Machu Picchu of Busan". Many alleys that cut through this community are vibrantly decorated with murals and sculptures created by the residents.
Finish the day at your hotel, located in the heart of the city, where you will check in and enjoy the remainder of the day at leisure.

Overnight: Asti Hotel or similar, Busan

Meals included: Breakfast

Today is a free day at leisure to explore the beautiful city of Busan. Alternatively take part in a full-day Busan city tour, to visit some sights you did not see the previous day.

Full-Day Busan Sightseeing tour - $160 per person (minimum of 10 travellers required to operate)
This morning visit Huinnyeoul Culture Village, a charming coastal village located on the sloping cliff of Yeongdo in Busan. In December 2011, the old houses of the area were remodeled and the area was reborn as a unique culture and art village where you can walk through and visit the numerous cafes, galleries and enjoy the sweeping views of Busan and the ocean.
Afterwards, visit Songdo Beach and board the famous cable car to ride over the bay and enjoy views of the city and beach below through the transparent floor of the cable car.
After the cable car, visit Sky Harbor Observatory Platform. This observatory offers the most beautiful views of the Songdo Sea and cable cars. Afterwards, return to Sondo Beach via the same cable car and take a short walk along the Songdo Cloud Walk. The skywalk features sections with a clear glass floor that creates the feeling of walking on top of the ocean. The amazing panoramic view of the surrounding area has made the Skywalk a popular destination. First opened in 2015, the 365-meter-long skywalk continues to attract tourists to Songdo Beach.
Afterwards, visit the Nurimaru APEC House, which refers to an APEC conference hall. Nurimaru APEC House was built to host the 2005 APEC Summit meeting at the tip of Dongbaek Island (동백섬), which stands near Haeundae Beach. This eye-catching glassy building has been one of Busan’s symbolic places since then.
Finally, visit the UN Memorial Cemetery. Along the way, drive over Gwangandaegyo Bridge, which stretches over 7.4 kilometres and is the longest bi-level bridge over the ocean in Korea.
On the way back to the hotel you can visit Nampodong International Market. This is one of Korea’s largest markets, each alleyway is crowded with stalls and connects to Bupyeong Market, Kkangtong Market, and other smaller markets. The market stocks such a wide variety of goods, that you can find almost everything you need. Travellers who visit the market will need to make their own way back to the hotel (approximately 10-15 minute taxi).

Overnight: Asti Hotel or similar, Busan

Meals included: Breakfast

This morning, a tour assistant will meet you at your hotel and take you to the nearby Busan KTX Rail Station for your journey back to Seoul.

The KTX train (Bullet Train) significantly decreased the time to travel anywhere in South Korea. Your 325-Km journey will only take approximately two and a half hours, as the KTX trains operate at a speed of up to 320 km/hr.

Upon arrival in Seoul, you will be met by another tour assistant and transferred back to your centrally-located Insadong accommodation. Check-in will be from 3pm, and luggage storage will be available at reception if arriving earlier.

Please note: For those who don't wish to take their main luggage with them on the train, you can pack your own backpack/carry-on bag the day prior and leave your larger bag/suitcase on the bus. The bus will then meet you in Seoul with your luggage.

Overnight: Ibis Ambassador Hotel or similar, Insadong, Seoul

Meals included: Breakfast

Today you will be transferred to the airport for your return flight home. Please note that your flight may depart in the evening, and standard checkout time will be 11am. Luggage storage will be available at reception so you may explore Seoul at leisure before transferring to the airport for your return flight home.

Meals included: In-Flight

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

 

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

 

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return. 

 

CANCELLATION POLICY

Covid-19 Booking Policy

• TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website. 

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated). 

 

This travel offer is valid for travel on selected dates until the 25th November 2025.

 

This travel offer is priced for 2 people. 

 

Single Traveller Supplement

For solo travellers, no discounts apply (full voucher must be purchased). 

 

Departure Dates 

2024: 
July: 23, 30
August: 1, 6, 8, 13, 15, 20, 22, 27, 29
September: 5
October: 10, 15, 17, 22, 24, 29, 31
November: 5, 7, 12, 14, 19, 21, 26
 
2025:
February: 13, 27
March: *6, *13
May: 5, 12, 19, 26
June: 2, 9, *16, *26
July: *24
August: 4, 14, 25
September: 1, *8, *15
October: *13, 20, 27
November: 3, 10, 17, *24

Please note: See checkout for live dates and availability.
 
Surcharges
Please note:
• Dates/months with a * incur a high season surcharge of $100 per person.

International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: Qantas Airways plus codeshare partners (subject to availability).

Please note: TripADeal cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation. 

 

Departure Cities  

Sydney, Melbourne, Brisbane, *Adelaide, *Perth or *Auckland.

 

Departure City Surcharges

*Adelaide: $150 per person

*Perth or *Auckland: $450 per person 

 

Qantas Flights

Please note, any Qantas flights used on this deal may be booked as part of a Qantas group ticket. Group tickets do not allow for any customisations including upgrades, seat selection or paid seating options. Any customisations would need to be requested at the airport upon check-in. 

 

Missed Flights 

If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements. 

 

Guaranteed Airline surcharge

• Cabin Class: Economy Class

Please note: 

• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.

• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.

• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.

• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 

 

Arrive early in Seoul, South Korea

Not available

 

Stay behind in Seoul, South Korea

Not available

 

Stopover Packages

Not available

 

Flight Class Upgrades

Not available

Accommodation Used:

3 to 4-Star (Self-Rated)

• Seoul: Ibis Ambassador Hotel or similar

• Jeonju: Best Western Plus Jeonju Hotel or similar, Jeonju

• Busan: Asti Hotel or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

 

Extra Nights

Not available at check-out. 

Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 

 

Maximum Room Capacity

2 people

 

Child Policy

• No child discounts. The full price applies to all children travelling with their parents.

• Valid for children 12 years old and over.

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

 

Triple Share

Not available

 

Bedding Configuration

Queen or twin bedding (subject to availability).

Minimum group size 20, maximum group size 36 per vehicle.

 

Optional Tours/Activities

Day 3 - Korean DMZ (Demilitarised Zone) Tour - $140 per person (minimum 5 travellers required to operate)

Day 4 - Traditional Bibimbap Dinner - $30 per person

Day 6 - Full Day Busan Sightseeing tour - $160 per person (minimum of 10 travellers required to operate)

Please note:

• The optional tours listed above must be purchased on checkout or over the phone prior to submitting your passenger information form (subject to availability) 

• Some tours require minimum numbers to operate.

• Visa fees and requirements 

• Meals/beverages not stated in the deal offer

• Recommended gratuities/tipping 

• Optional activities/tours 

• Personal expenses

• Travel insurance

 

TOUR GUIDE VS. TOUR LEADER

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

 

Tour Leader: 

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 

 

CLIMATE & AVERAGE TEMPERATURES

South Korea

Unlike many other Asian destinations, South Korean weather is straightforward and easy to understand. There are only minimal regional variations throughout the country, and the year divides neatly into four distinct seasons.

There is a delightful spring (April to June), a muggy and wet summer (July to August), a refreshing autumn (September to November) and a freezing cold, snowy but dry winter (December to March).

The main regional temperature differences in South Korea are accounted for by the country’s altitudinous interior and its warmer, but windier, coastline.

Japan and China protect South Korea from most of the area’s typhoons, but one or two still manage to get through each year during the summer months.

 

Spring (April to June)

Typically lasting from April to June, spring is often seen as the best time of year to visit South Korea, with average daily temperatures a pleasant 15 - 18°C. During this time the flowers are in bloom and green spaces are bathed in the delightful hues of the pink cherry blossom, especially the city of Gyeongju. The weather is the least likely to be inclement and, as a result, many festivals and events can be found taking place.

Join the locals in heading for the hills and making the most of the many national parks, such as Songnisan, Seoraksan and Jirisan. You can expect sunny days but you should also count on destinations being more crowded as it is the most popular time to visit South Korea.

 

Summer (July to August)

The brief summer lasts from July to August and is the hottest time of the year in South Korea. Temperatures may range between 23°C and 30°C but this is also the wettest time of the year, with the monsoon rains bringing half of the country’s annual rainfall during these months.

It can be incredibly humid, so you may find yourself seeking sanctuary in the many air-conditioned spaces of Seoul, or relishing the sea breezes of coastal cities like Busan, where the famous Haeundae Beach is packed with people and parasols, and the southern holiday island of Jeju.

 

Autumn (September to November)

Once the muggy heat and rains of summer have passed, South Korea once again bursts into colour and festivals come to the fore. Stunning shades of orange and red pepper the autumnal landscapes - particularly throughout the country's National Parks such as Songnisan, Jirisan and Seoraksan.

Long into October the weather is usually mild enough to sport a t-shirt during the day in the seaside resorts of Jeju - and even higher in the hills - but after this you will need to think about packing some extra layers.

The mild temperatures (avg temp: 19-21°C), low rainfall and natural beauty make autumn a strong rival to spring as the best time of year to visit South Korea.

 

Winter (December to March)

South Korea is indeed a land of extremes and nowhere is this more apparent than in the sudden drop of temperature that winter brings. From summer highs of 30°C the temperatures in winter can plummet to as low as -20°C on occasion in the northern regions of the Gangwon-do Province, although it can be significantly milder along the southern coast and on the holiday island of Jeju in the far south.

Falling between December and March, the long winter is freezing cold but relatively dry, and certainly charming. Crisp, white snow can be expected creating romantic views you can enjoy without the madding crowds of spring. Winter sports enthusiasts can enjoy ski-ing and snowboarding at the ski resorts in the Gyeonggi-do Province and in Gangwon-do which sees a higher than average annual snowfall.

FLIGHTS

Seat Selection & Frequent Flyer Points:

At TripADeal, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

 

Passport Validity:

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

 

COACH TOUR

Meals:

Daily breakfast is included in the package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

 

Luggage:

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

 

OTHER

Mobility:

If you would love to travel with TripADeal and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

 

Fitness Level Required/Mobility:

Our vehicles are not equipped with wheelchair access, so, unfortunately, our tours are currently not suitable for wheelchair users and those less mobile. 

Please note: A basic level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.

 

Gratuities / Tipping:

Land

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The recommended tip is $4USD per person per day. This covers the guide/leader and the driver and will be collected on tour. 

Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

 

Sightseeing:

Please note: If the entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

 

Shopping: 

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.

Please refer to our Terms and Conditions regarding shopping for further information.

Australian & New Zealand travellers no longer need to apply for a Korea Electronic Travel Authorization (K-ETA), under a temporary exemption being put in place from 1 April 2023 until 31 Dec 2024.

Important: 

• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note: 

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for Visas. This may, in turn, affect the type of application required.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Voluntary Changes

Includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100.00 per booking + additional charges from the airline/cruise company/accommodation/other travel providers.

 

Name Changes Due To Passenger Error

• If the incorrect name has been advised to TripADeal, charges of $100.00 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel providers.

 

Supplier Fees

In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are unavailable from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. If TripADeal cannot obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.