Southeast Asia & Japan

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Princess

From its modest beginnings in 1965 with a single ship cruising to Mexico, Princess has grown to become one of the premiere cruise lines in the world. Today, its fleet carries more than a million passengers each year to more worldwide destinations than any other major line. It's all here for you: delicious gourmet meals, fun entertainment, and always, incredible pampering.

Sapphire Princess

As you set your sights on the wonders of the world, let Sapphire Princess indulge your every whim. Over 700 balconies, world-class gourmet dining and dazzling entertainment options are just the beginning of your sea-going adventure. Dance the night away, enjoy casino gaming or relax and rejuvenate body and mind at the Lotus Spa®. From the moment you step aboard, it wants you to feel welcomed and right at home. And with attentive service from a friendly staff that knows what hospitality means, you’ll find your Princess® ship truly is your home away from home.

It is your responsibility to be travel-ready and ensure you comply with any destination or travel requirements, including obtaining all of the required travel documents.

For Australian citizens, check your visa requirements online at Smartraveller or the respective embassy or consulate. As visa rules are subject to change, please check with the relevant embassy or consulate once you receive your documentation to ensure you have the latest information.

Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

We suggest you start arranging your visa well in advance of departure to account for any delays due to consulate operating timeframes. TripADeal is not responsible for any passenger’s failure to obtain a visa or if you obtain an incorrect visa.

The “Crew Appreciation” is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crew members who contribute to the experiences of all the guests.

Amounts shown above are in USD. For ships operating in AUD, guests will pay the equivalent of the USD amounts above.

Crew appreciation charges do not apply to residents of Australia or New Zealand on voyages departing from those regions.

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

It is strongly recommended you review your health insurance coverage before cruising. Many policies, including Medicare, will not pay for services or hospitalization outside of the country or for emergency evacuation. You may want to consider Princess Vacation Protection to protect your vacation investment – which is available for purchase up to the time of final payment of your cruise fare. If you did not secure Princess Vacation Protection, it is recommended you secure other travel protection.

• Age requirements:

  Passengers under the age of 21 years must travel in a stateroom with a passenger 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. Princess Cruises are unable to accept group reservations for student or youth groups that do not conform to the minimum age requirements. Each passenger agrees and warrants that he/she will supervise any passenger in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all passengers under their supervision.

• Age requirements for children:

  Children over six (6) months of age at the date of sailing will be accepted on the following itineraries: Alaska, Canada & New England, Caribbean, Europe, Mexico and Panama Canal.

  Only children over the age of one (1) year at the date of sailing will be accepted for the following itineraries: Africa, Antarctica, Asia, Australia and New Zealand, Indian subcontinent, South America, South Pacific, Hawaii, Tahiti, Transatlantics and world cruises.

  The minimum age for Escorted cruisetours is five (5) years old.

• Infants/Young Children and Swimming Pools :

  Parents/guardians are reminded to bring their children dressed in appropriate attire with towel and sunscreen. Youth staff will not conduct children’s activities in the adult or splash pools. Parents must supervise their children at all times when using the pools. Infants and young children in diapers and/or swim diapers, and children who are not toilet trained are NOT permitted in any of the pools or spas due to public health concerns.

  • Documents for passengers under the age of 18:

    Several countries require special documentation for children traveling with only one parent or with neither parent; these requirements are subject to change without notice. Many foreign countries require any single parent or guardian to bring a permission slip for the minor to travel abroad. It is your responsibility to ensure that you possess the proper documents for all of the countries that you will visit. Please verify requirements with the consulates of the countries visited prior to your cruise.

• For passengers under 21 years of age or those who are traveling with children, please note:
  • Entry into the disco after 10 p.m. is limited to passengers 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
  • Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
  • Passengers under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
  • In line with domestic U.S. age limits, as well as the company policy, the casino, cash prize bingo and horse racing are reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. Picture identification may be requested.
  • Passengers under the age of 18 are prohibited from purchasing cigarettes or tobacco products while on board.
• Youth and teen programs :

  Princess offers entertaining options for all ages, with the Pelicans and Shockwaves programs made especially with junior cruisers ages 3-12 in mind. And for cruisers age 13-17, Princess cruises offer a unique Teen Center. Pelicans and Shockwaves give kids the chance to enjoy everything from arts and crafts, game tables, movies, splash pools (on select ships) and more. For toddlers, there’s even a special play area and outdoor deck.

  Children are welcome on all Princess ships, but facilities vary. Pacific Princess® and Ocean Princess® do not have dedicated Youth and Teen Centers. However, when 20 or more children ages 3 to 17 are traveling on these ships, they will enjoy a varied schedule of supervised activities organized by a Youth Activities Coordinator. All Youth and Teen Centers are fully supervised by the staff of Youth Activities Coordinators.

  Don’t miss the orientation and registration meeting on the first night of your cruise. You and your children can meet the Youth and Teen staff and learn more about the exciting shipboard programs. Parents are always welcome to join their children in the Youth and Teen Centers.

• Additional Reminders:

  Children under 3 are not permitted in the Youth Center unless accompanied by a parent at all times. Youth Center staff cannot administer medication, bottle-feed, change diapers, or provide meal service. Private in-cabin babysitting is not available on any Princess ship. All children participating in the Youth program must be potty-trained. Children who are not potty-trained are not permitted in hot tub or pool facilities.

• Children with Special Needs :

  Princess welcomes all children and teens ages 3-17 to participate in the programs. Let the staff know of all medical and/or special needs for your children. Princess will make every effort to accommodate them. Please be advised that Princess Youth staff do not offer individual one-on-one supervision.

• Just for Teens:

  Remix offers teens a range of activities including teen only dance parties, sports tournaments and talent shows. Or, have fun meeting other teens with the Dating Game. Those seeking a creative retreat will enjoy hip-hop dance classes, T-shirt painting, casino nights, mocktails, pizza parties or special teen-only dinners.

• Dining with kids:

  The dining options onboard the ships allow parents the freedom and flexibility to dine with their children or on their own. Parents may wish to spend time with their children while they eat an early dinner at the pizzeria, in the 24-hour Horizon Court buffet, or in their stateroom with 24-hour room service. Or, families may wish to dine together in one of the elegant, upscale restaurants, which offer a special children’s menu. Anytime Dining is recommended for families who want to dine together, so children may fully participate in the evening youth activities.

• Babysitting:

  Princess ships want parents to enjoy their vacation too. They offer group complimentary babysitting in Camp Discovery during the day, and for a small fee, also in the evening hours. Parents can explore our Vegas-style casino, nightclubs, the Lotus Spa® and The Sanctuary – a haven just for adults featuring a pool, cabanas and a spa-inspired menu.

Keeping the comfort of their guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

• Designated Smoking Areas

  Clearly marked “Designated Smoking Areas” are available onboard and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

• Stateroom Smoking Policy

  Princess Cruises prohibits smoking in guest staterooms and balconies. This reflects the preferences of a vast majority of their guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, they believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of their guests, Princess feels this enhances the onboard experience.

• Electronic Cigarettes

  The use of electronic cigarettes is allowed within the confines of the guest's stateroom (balcony not included) and within designated smoking areas only.