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Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Celebrity Cruises

Celebrity's exceptional level of personal service, award-winning cuisine, world-famous amenities and accommodations that are the most spacious at sea, not only ensure an unforgettable cruise experience, but forge a lasting relationship between ourselves and our guests. It's no surprise that Celebrity guests and the travel press, such as Condé Nast Traveler, consistently rate Celebrity Cruises as one of the world's finest cruise lines. Experience for yourself what sets Celebrity apart.

Celebrity Compass

This ship is designed with versatile spaces that adapt to your rhythm, whether you’re gathering for cocktails or unwinding in quiet comfort. You'll even connect to yourself with access to select gyms and spas on shore. This is connection without compromise — and river cruising like you’ve never seen it before.

It is your responsibility to be travel-ready and ensure you comply with any destination or travel requirements, including obtaining all of the required travel documents.

For Australian citizens, check your visa requirements online at Smartraveller or the respective embassy or consulate. As visa rules are subject to change, please check with the relevant embassy or consulate once you receive your documentation to ensure you have the latest information.

Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

We suggest you start arranging your visa well in advance of departure to account for any delays due to consulate operating timeframes. TripADeal is not responsible for any passenger’s failure to obtain a visa or if you obtain an incorrect visa.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Guests who choose not to prepay gratuities at the time of booking will have a service gratuity automatically applied to their respective SeaPass® account on a daily basis, in the amount shown below. * Gratuities collected are distributed to crew members, including dining, bar and culinary services staff, stateroom attendants, hotel services teams as well as others onboard who work to enhance the overall cruise experience.

$18.00 per guest, per day will be applied to guests sailing on all Inside, Oceanview and Veranda staterooms.
$19.00 per guest, per day will be applied to guests sailing on all Concierge and AquaClass staterooms.
$23.00 per guest, per day will be applied to guests sailing in The Retreat staterooms.

Additionally, a 20% gratuity will be automatically added to all pre-cruise and onboard purchases of spa and salon services, beverages and beverage packages, specialty dining and specialty dining packages, room service and mini-bar purchases.*

Gratuities may be modified in the guest’s sole discretion by visiting the Guest Relations desk at any time before the morning of disembarkation. Guests sailing in group reservations should check with their group leader or travel agent for additional details.

*Not applicable wherever expressly prohibited by law.

Celebrity Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour. A physician's "Fit to Travel" note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise and confirming that you are in good health and not experiencing a high-risk pregnancy.

OCEAN CRUISES
Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.

Camp at Sea is the only fully customizable kids cruise program in the industry. With over 500 activities to participate in, the schedule changes every sailing depending on the interests of the young cruisers. From arts and recreation to science and technology, Camp at Sea covers all types of subjects and hobbies, making sure every kid (no matter their interests), feels entertained and engaged during their family cruise.

Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.
Camp at Sea is open to all children ages 3 to 12, who are potty-trained. The Camp at Sea is open from 9:00am - 10:00pm daily. A Slumber Party from 10:00pm - 1:00am is offered nightly on a sign-up basis.

In-suite babysitting services are available for guests of The Retreat on a first come, first served basis at a nominal fee of $30 per hour. Children must be twelve (12) months old or older to be eligible for in-stateroom babysitting. One (1) parent/legal guardian is required to be on board the vessel while the child is under the supervision of a babysitter. Fees are subject to change without notice.

RIVER CRUISES
Minimum age sailing policy (Europe):
To ensure a safe and enjoyable experience for all guests on Celebrity River Cruises, the following age rules apply:
Guests must be 18 years or older, or accompanied by someone who is 18 or older.
Children under 4 years of age are not permitted.

For your comfort and enjoyment, Celebrity ships are designated as non-smoking; however, Celebrity Cruises recognize that some of the guests smoke. Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship. Smoking is not permitted in any dining venue, casino, theater, lounge, hallway, elevator, or corridor. This policy includes smoking-like products such as electronic cigarettes. Smoking is not permitted inside any stateroom, nor on any stateroom veranda. If you are in violation of this policy, a cleaning fee of $250 USD will be applied to your SeaPass^® account and you may be subject to further action pursuant to the "Consequences Section" of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. You must be at least 18 years of age to purchase, possess or use tobacco onboard

Additionally, there is a non-smoking policy on all components of the land tour portion of all Celebrity Cruises Cruisetour products. Your understanding and adherence is greatly appriciated.