10-Day Vanuatu & New Caledonia

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Carnival Cruise Line

A Carnival cruise isn't just a vacation. It's much better. You get awesome onboard activities, delicious dining choices, nightlife, comedy and plenty of places to just kick back – all as you go from one fun destination to another. An Onboard Experience so packed with good times, you can’t help but have the time of your life. A “Fun Ship” cruise is everything you want and where you want to be.

Carnival Encounter

Carnival Encounter sails year-round from Brisbane and is perfect for families, couples and groups of friends who want to lean into both fun and relaxation on their holiday.
Guests can expect the perfect blend between everyone’s interests with kids clubs, teen-friendly hangout spaces, an adult-only retreat, dining that ranges from casual to connoisseur, and entertainment for all ages.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Effective with all cruises departing on or after April 1, 2023, the recommended onboard gratuity guidelines, as follows:

Standard Staterooms:  $16 USD per person, per day
Suite Staterooms:  $18 USD per person, per day

You may pay this daily gratuity in two different ways:

Pre-Pay
Gratuities can be added at the time of booking or anytime up to the sail date. Guests who booked directly with Carnival may add their pre-paid gratuities on Carnival.com. If a guest booked with a travel agent, they may contact their travel professional to add pre-paid gratuities to their booking. Prepaid gratuities are reflected in the 'Miscellaneous Charge' field on the confirmation and in the guest's E-Documents.

Sail & Sign®
If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion. At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise.

Additional Information
>Gratuities are assessed on all guests, with the exception of children under the age of 2.
>Gratuities apply regardless of the dining options selected, such as eating at the casual dining restaurant or open seating dining.
>For beverage purchases, an automatic 18% gratuity will be added to the bill.
>An automatic 18% gratuity will be added to the cover charge of the Chef’s Table.
>A gratuity may be extended to room service staff as service is rendered.
>For cruises that begin in Barbados, all gratuities are pre-paid and automatically added during the booking process.

All prices are given in US Dollars.

(Last updated: July 12, 2023)

 Pregnant women are only allowed to sail if pregnant for 24 completed weeks or less at time of cruise disembarkation. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD). 

Guests are required to be 21 years of age (on embarkation day) to travel on their own. Guest ages will be verified at embarkation. Guests not conforming to this policy will result in denied boarding and no compensation will be provided at embarkation.

Guests Under the Age of 21 MUST travel with a relative or guardian of 25 years of age or older
- The guardian does not need to be a legal guardian  
- The bookings must be cross-referenced with the relative or guardian’s stateroom and documented properly
- Guests who are 21 to 24 years of age may travel with their minor children

Minors Traveling Together: The policy is slightly different because of stricter guidelines as follows:
- Must have 1 chaperone for every 8 minors
- Prepaid gratuities per minor are due at final payment
- 8 or more staterooms must be booked through the Group Department and a $100 damage deposit per minor will be charged.  

Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, Carnival strongly recommends bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

Infant Policy
Domestic and Europe Cruises
Infants must be at least 6 months of age at the time of embarkation in order to sail with the exception of the following cruises:
Children must be at least 12 months of age at the time of embarkation in order to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days.

Australia, New Zealand, Indonesia and South Pacific Cruises
Infants must be at least 6 months of age at the time of embarkation in order to sail on domestic cruises (cruises to Australia, Tasmania or Cruises to Nowhere), with the exception of the following cruises:
For any cruise, regardless of length, if it includes at least one International port (Pacific Islands, New Zealand, Singapore, Hawaii or Willis Island in Australia), an infant must be at least 12 months of age at the time of embarkation in order to sail. This includes most cruises 7 days or longer.
In addition, any itinerary that includes more than 2 consecutive days at sea, an infant must be at least 12 months of age at the time of embarkation in order to sail.  

Babysitting
Please note that Camp Ocean® does not accept children under the age of 2 unless they are turning 2 years old during the cruise. There are no exceptions to this policy.

Children ages 2 to 5 may attend and participate in the Camp Ocean program.

Carnival offers Night Owls (babysitting) for children 6 months to11 years old, allowing parents time to enjoy the nightlife without having to worry about their little ones. Additional cost may apply.

All staterooms and suite accommodations are an entirely smoke free environment, including the outside balcony. This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes (E-cigarettes), tobacco pipes and personal vaporizers. 

• Cigarette, E-cigarette and personal vaporizer smoking will be allowed in the night clubs (except on Carnival Sunshine and Carnival Vista) and in certain areas within the casino (for playing guests while at designated slot machines and table games) and the casino bar.
  
• Cigarette, E-cigarette, personal vaporizer, cigar and tobacco pipe smoking will be allowed in the Jazz clubs on the following ships: Carnival Triumph, Carnival Victory, Carnival Conquest, Carnival Glory, Carnival Valor, Carnival Liberty, Carnival Freedom and Carnival Splendor. 
• Cigarette, E-cigarette, personal vaporizer, cigar and tobacco pipe smoking will be allowed in designated exterior open deck areas. 

Note: Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival's cruise ticket contract. Guest agrees to strictly comply with Carnival’s non-smoking policy.