Transatlantic From Santos

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Costa Cruises

Each of Costa's ships has been designed in the style and traditions of Italy. These magnificent vessels, created to be among the most exciting and stunningly beautiful ships of all time, are floating palaces with every comfort, convenience and amenity offered for the enjoyment of their guests. Costa's ships feature millions of dollars in original works of art including sculptures, paintings, murals, wall hangings and hand-crafted artisan furnishings. Oversized staterooms, most of which feature ocean views and verandas offer their guests all the comforts of home.

Costa Diadema

Costa Diadema is built for relaxation and fun with lots of on board activities, lively bars, gourmet restaurants and the spa area. During the day and in the evening, you will be spoiled with choices for activities; from walks at sunset, to performances and theater shows where international artists will perform. The Aperol Spritz Bar is waiting for you! A games room to bring out the kid in you, or an excellent beer in a real German pub. You will find an entire deck dedicated to children that even has a Castle and Pirate galleon. And for moments of pure relaxation there is a great Spa at your disposal where you can enjoy a massage and look at the sea, a real treat!

It is your responsibility to be travel-ready and ensure you comply with any destination or travel requirements, including obtaining all of the required travel documents.

For Australian citizens, check your visa requirements online at Smartraveller or the respective embassy or consulate. As visa rules are subject to change, please check with the relevant embassy or consulate once you receive your documentation to ensure you have the latest information.

Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

We suggest you start arranging your visa well in advance of departure to account for any delays due to consulate operating timeframes. TripADeal is not responsible for any passenger’s failure to obtain a visa or if you obtain an incorrect visa.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

The service charge, which is calculated on a daily basis according to the length of the cruise, the destination and the ship, is used to provide incentive to staff who perform hotel duties and to continually improve the quality of service offered onboard Costa Cruises ships. The service charge is an integral part of the cruise and therefore the amount cannot be altered. As a convenience, Costa Cruises will add a modest service charge per person, per night to the onboard account as a gratuity for cabin and dining services. Bartenders, servers, deck stewards and other staff may be tipped as service is received. A 15% gratuity is added to beverage purchases which are added to the onboard account.
Children between the ages of 4 to 14, the suggested daily amount of 5,50 Euro are charged per person, per night. A charge will not be applied to children under the age of 4.

Cruises departing from:	Hotel Service Charge	Currency used onboard
United States	$12.50 USD	U.S. Dollars ($)
Mediterranean	11 euros	Euros (€)
Northern Europe	11 euros	Euros (€)
Caribbean (non US port)	11 euros	Euros (€)
South America	$14.50 USD	U.S. Dollars ($)
Dubai and UAE	11 euros	Euros (€)
Indian Ocean	11 euros	Euros (€)
Japan*	Suites: $16.50 USD; all other cabins: $13.50 USD	U.S. Dollars ($)
China*	Suites: $17.50 USD; all other cabins: $14.50 USD	U.S. Dollars ($)
Singapore*	Suites: $17.50 USD; all other cabins: $14.50 USD	U.S. Dollars ($)
World Cruises	11 euros	Euros (€)

For cruises marked with “*”, rates will apply to guests 13 and over per person, per night and children between the ages of 4-12 will be charged 50% of the amount below. Children under the age of 4 will not be charged.

Infants must be at least six (6) months of age at the time of embarkation to sail. Infants must be at least 12 months of age at the time of embarkation to sail on transatlantic cruises, World Cruises, cruises of 15 days or longer duration, and any other itinerary which may in the opinion of Costa Cruises present serious risk to infants in need of emergency medical care.

Guests under the age of 21 must be accompanied by a parent or guardian. On certain departures, guests 21-24 years old must have one person at least 25 years old in the same cabin, who shall be responsible for the under age 25 years old guest(s). Guests who are responsible for the supervision of underage guests shall ensure that they do not purchase, possess or consume alcoholic beverages or violate any other shipboard regulation. The minimum drinking age onboard is 21 years old for cruises departing from U.S. ports and 18 years old for cruises departing from non-U.S. ports. Guests under the age of 18 may not play at the casino or use any spa facilities and must be accompanied by a person over 18 on shore excursions. The guest’s age on the date of sailing determines their status for the entire cruise.

The Squok Club is designed with vibrant colors and furnishings, the latest video games, Xbox One stations, as well as Spin Master, Meccano, Spy Gear secret agent’s equipment and the Aquadoodle magic mat. Examples of activities offered for children include treasure hunts, sports competitions, dance and karaoke contests, costume parades and theme parties. Activities for teenagers include dance and music classes, sports competitions, pool parties with a midnight dip, games at the disco and theme dinners. The schedule at the Squok Club may be subject to change and all activities are published in Diario di Bordo and delivered to the cabin each day.

The Squok Club is divided by age groups, and are open from 9:00am – 12:00am:

    - Mini from 3-6 years
    - Maxi from 7-11 years
    - Teen Junior from 12-14 years
    - Teen from 15-17 years

Costa ships are designed to accommodate children in strollers: elevators and spacious cabins, large decks and walkways. Children under three (3) years have priority boarding and can use the games room of the Squok Club (outside the busiest times and must be accompanied by an adult); but they cannot participate in the activities for children over three years old. Children who turn three during the cruise can access the Squok Club as soon as they embark.

For parents who want to participate in excursions while leaving their children on board, they need only notify the Squok Club 24 hours beforehand, so that they can accompany their children 15 minutes before the start of the tour.

Smoking cigarettes, cigars and pipes is permitted only in certain areas of the ships including cigar lounges, designated outdoor smoking areas and outside on private balconies. Smoking is strictly prohibited inside the cabins. To avoid the risk of fire, cigarettes must be extinguished and left in the ashtrays provided.