Malaysia & Thailand

Cancellation & Refund Policy

By placing a booking with us, you acknowledge the following important information:

• we act as your booking agent: TripADeal is a booking services provider, and curates the Travel Offers available on our website. We act as your booking agent, and we receive payment for the Booking Services as part of the booking price, however, we do not provide any of the Travel Services (flights, accommodation, tours or other products or services) included in your booking – the Travel Services are provided by a number of third party Travel Suppliers.
• each booking is unique: our Travel Offers are made up of a variety of different components and are, during the booking process, uniquely tailored to suit your requirements, for example, departure dates and ports, flight and room upgrades, tour inclusions, etc.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• changes/modifications to your booking may not be possible: once your booking has been made, changes or modifications may not be possible, and where possible, may incur a fee. It is important to ensure that the information you provide during the booking process is accurate and up to date, and that you read the Travel Offer carefully before placing your order.
• Travel Offers are a package: our Travel Offers have been curated into package offerings and must be used as a package – individual components cannot be used independently of the full package offering.
• our Travel Offers are generally non-refundable: in order to provide great value Travel Offers, we work with a variety of Travel Suppliers to find the best deals – this often means the Travel Suppliers’ offerings are non-refundable to ensure the best price. We recommend that you obtain travel insurance as soon as you make a booking with us.

To read more about our Cancellation and Refund Policy, please click here.

General Terms & Conditions

By placing your booking with us, you acknowledge and agree to our Terms & Conditions, Privacy Policy and Cancellation Policy.

Princess

From its modest beginnings in 1965 with a single ship cruising to Mexico, Princess has grown to become one of the premiere cruise lines in the world. Today, its fleet carries more than a million passengers each year to more worldwide destinations than any other major line. It's all here for you: delicious gourmet meals, fun entertainment, and always, incredible pampering.

Diamond Princess

Diamond Princess is a treasure trove of exceptional delights waiting to be discovered. Dine on freshly prepared sashimi in Kai Sushi, watch street performers in the dazzling Atrium, or take in a lavish production show in the state-of-the-art theater. And for a unique treat visit the Izumi Japanese Bath, the largest of its kind at sea.

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

The “Crew Appreciation” is a daily amount for each guest that will be automatically added to your onboard account for your convenience to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all the guests.

Stateroom Category	Daily amount per guest
Suites	$19.00 USD per person per day
Mini Suites, Cabanas, and Reserve Collection	$18.00 USD per person per day
All other stateroom types	$17.00 USD per person per day

Amounts shown above are in USD. For ships operating in AUD, guests will pay the equivalent of the USD amounts above.

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).
It is strongly recommended you review your health insurance coverage before cruising. Many policies, including Medicare, will not pay for services or hospitalization outside of the country or for emergency evacuation. You may want to consider Princess Vacation Protection to protect your vacation investment – which is available for purchase up to the time of final payment of your cruise fare. If you did not secure Princess Vacation Protection, it is recommended you secure other travel protection.

Only children over the age of one (1) year at the date of sailing will be accepted for the following itineraries: Africa, Antarctica, Asia, Australia and New Zealand, Indian subcontinent, South America, South Pacific, Hawaii, Tahiti, Transatlantics and world cruises.

    •    Entry into the disco after 10 p.m. is limited to passengers 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
    •    Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
    •    Passengers under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
    •    In line with domestic U.S. age limits, as well as the company policy, the casino, cash prize bingo and horse racing are reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. Picture identification may be requested.
Children are welcome on all Princess ships, but facilities vary. Pacific Princess® and Ocean Princess® do not have dedicated Youth and Teen Centers. However, when 20 or more children ages 3 to 17 are traveling on these ships, they will enjoy a varied schedule of supervised activities organized by a Youth Activities Coordinator. All Youth and Teen Centers are fully supervised by the staff of Youth Activities Coordinators.

Babysitting:
Princess ships want parents to enjoy their vacation too. They offer group complimentary babysitting in Camp Discovery during the day, and for a small fee, also in the evening hours. Parents can explore our Vegas-style casino, nightclubs, the Lotus Spa® and The Sanctuary – a haven just for adults featuring a pool, cabanas and a spa-inspired menu.

Keeping the comfort of their guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available onboard and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy
Princess Cruises prohibits smoking in guest staterooms and balconies. This reflects the preferences of a vast majority of their guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, they believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of their guests, Princess feels this enhances the onboard experience.

Electronic Cigarettes
The use of electronic cigarettes is allowed within the confines of the guest's stateroom (balcony not included) and within designated smoking areas only.