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Coronavirus (COVID-19) Travel Advice

LAST UPDATED: 25th March 2020 - 15:37

An important message for TripADeal customers

While the COVID-19 situation is still evolving on a daily basis, we appreciate you’re eager to hear how upcoming travels may be affected. Our team is working through a very high volume of enquiries, and liaising with our partners to deliver the best outcomes relating to your trips.

All tours that were scheduled to depart in the coming days are now unable to proceed. We are assessing your options and will be in touch with an update as soon as possible.

Our current priority is ensuring all customers who are overseas return home safely, as well as providing updates for those with departure dates until the 31st May.

For those scheduled to depart after this date we are assessing your options and we respectfully ask you to please remain patient and await an update to the key account holder via email.

We appreciate many travellers would like an update sooner, however it is important we have a clear understanding of the specifics of your trip before providing options for your departure.

This is a complex situation and it will take us some time to work through all options.


Level Four Advisory: Do Not Travel

On the 18th of March 2020, the Australian Government raised its international travel advisory to Level 4 - Do Not Travel - to all destinations. This means your health and safety are potentially at risk and travel is not advised at this time. This travel advisory will remain in place until further notice. All non-essential domestic travel should also be reconsidered.

As of the 20th March 2020, only Australian citizens, residents and immediate family members can travel into Australia.

In addition to this advisory, the Australian government has announced a temporary ban on Australians travelling overseas under the Biosecurity Act 2015 effective as of the 25th March 2020 and in place until further notice.

We are advising all of our travellers currently overseas to return home now. If you are a non-Australian citizen, resident or immediate family member, we urge you to please speak to your appropriate consulate to discuss what options are available to you at this time.

Those arriving into Australia from overseas will need to self-isolate for a period of 14 days in order to minimise any potential risk to others. Social distancing, which is maintaining a distance of approx. 1.5-metres between you and others, is advised by many governments.


New Zealand

As of the 24th March 2020, the New Zealand Government advises New Zealanders to avoid all overseas travel at this time. Those who are currently overseas should consider returning home as soon as possible. If you are unable to return home due to limited flight availability, they advise steps should be taken to ensure your continued safety where you are.

See Smartraveller (AU) or Safe Travel (NZ) for more information.

TripADeal COVID-19 Response FAQ

What is TripADeal doing about the COVID-19 outbreak?

The TripADeal team is closely monitoring the global COVID-19 situation, following local and international travel advisories and adjusting upcoming tours to suit. The situation is evolving on a daily basis. We understand and empathise with the frustrations and uncertainties regarding upcoming travels, and are working closely with our partners to deliver the best possible outcome for our customers. We are working through upcoming tours on a case-by-case basis.

  • TripADeal operates tours to more than 100 countries around the world. As there is no unified government response to the COVID-19 situation, it is a very complex situation to navigate.
  • TripADeal acts as a booking agent on behalf of our travellers. We are working with domestic and international airlines, ground operators, hotels and other external partners to find solutions for customers. We understand frustrations, however we ask you to please remain patient.
  • Customers on select tours are receiving a “Peace of Mind” offering which allows them to reschedule to a later trip of their choosing, minus a subsidised rescheduling fee. External factors mean this is not possible for every tour/cruise itinerary at this point. Customers are being contacted directly. More information on the Peace of Mind Offering can be found in the section below. Please note we are working hard on making this option available to as many of our customers as possible.

For more information on the TripADeal Peace of Mind offering, please click here.

Is my tour still going ahead?

For those who were due to depart in the coming days, your tour is unable to proceed. We are assessing your options and will be in touch as soon as we have an update for you.

Our team is currently working through an extensive number of upcoming departures. We are currently prioritising those due to leave in the coming days. All other tours are being assessed on a case-by-case basis in consultation with airlines, cruise lines and relevant on-ground operators. Customers will be contacted with updates as they happen.

Some tour companies are rescheduling all their trips. Why aren’t you?

Not all tour companies are the same. One of the reasons we are able to offer such great prices is our tours are often a complete package incorporating flights, tours and accommodation. With multiple moving parts, we need to assess every trip as a whole. If a cruise suspends operation, for example, we still need to find solutions for all other aspects of the trip. If the airline insists that it is still business as usual, we cannot force them to cancel or reschedule your flights. We are working closely with all of our partners to find the best outcomes for our customers.

Why can’t I get a refund today?

Another reason we are able to offer such incredible deals is because we book and pay for many elements in advance. TripADeal acts as a booking agent, assembling all the parts which complete the overall package as soon as 72 hours after purchase. This includes but is not limited to airline tickets, cruises, hotels and other services. As a result, we do not hold onto your money. We are working through all tours to find the best solutions on an individual basis. With a high volume of upcoming departures, it may take some time. We appreciate your patience.

Payment Infographic

What is a Peace of Mind offering?

Some customers have been notified of a ‘Peace of Mind’ rescheduling option for their tours later in the year. It means that although the tour is going ahead as planned, for peace of mind you can instead choose to receive a travel voucher to the value of your tour less a rescheduling charge per person. The charge partially offsets costs incurred from airlines, tour operators etc. For more information, please visit: https://www.tripadeal.com.au/mag/tripadeal-peace-of-mind-offering/

Cancellation Policy

If you wish to amend or cancel your booking, standard terms and conditions as detailed in your booking confirmation apply. We recommend speaking to your travel insurance provider before making any decisions to cancel or amend your booking.

All cancelled bookings are final and cannot be reconstituted at a later date. This includes any bookings which have had an itinerary change after the cancellation process is complete.

Please refer to our cancellation and refund policy.

Australia
Terms and conditions
Cancellation and Refund Policy

New Zealand
Terms and conditions
Cancellation and Refund Policy

ATAS Travel Advice

As an ATAS (AFTA Travel Accreditation Scheme) accredited travel agent TripADeal has met strict criteria in order to become nationally recognised. Read more here:

ATAS Travel Advice

What can you do to protect yourself and others against COVID-19?

Some simple and actionable measures can be placed to greatly reduce your risk from contracting the coronavirus such as:

1. Avoid touching your eyes, nose and mouth.
2. Regularly wash your hands with soap, and consider using alcohol-based hand sanitisers.
3. Cover your nose and mouth when coughing or sneezing. Dispose of tissues immediately.
4. Follow the health and travel advice of national and local authorities.