“Just between us, off the record? It’s been a bit of a stressful day,” admits Ana Rose-Russell. “In my role, there’s always things that can go wrong, so I need to be calm and focus on finding solutions.”
Ana’s the logistics manager at TripADeal, which means she’s in charge of pulling tours apart, making sure every component is booked correctly, and putting them back together.
With thousands of nuts and bolts to tighten behind the scenes, what other skills are necessary, beyond having an even keel? “Being organised and diplomatic,” she says. “To make a tour come together, we have to liaise with people all over the world. Attention to detail too.”
Growing up in Byron Bay, when it was still the little laid back capital of Australia, Ana wasn’t like the other kids. She surfed with her friends, but while they were happy catching waves, and hanging around town whenever the wind turned onshore, she was a bit different. “I always liked to be busy and productive, even as a young kid,” she says, laughing. “And I really wanted to help people.”
“I always liked to be busy and productive, even as a young kid. And I really wanted to help people.”
Combining this very un-Byron trait of wanting to work, with a desire to contribute to the wider community, Ana started fundraising early on at her school, selling ice cream in the canteen, and donating the profits to charity.
“I really liked bringing everyone together, and doing it for a good cause,” she explains. “I never thought about it as a career, but it did eventually lead to me up to Brisbane, and doing event management in the not-for-profit sector.”
Having returned to her hometown, and segueing into the travel industry, Ana says the link between her old job and her current role at TripADeal is more obvious than people might think. “Travel is similar to putting on events, because they’re both about people and places. It’s all communicating with a lot of people to get stuff done. Luckily, I love talking.”