Vietnam & Cambodia Luxury River Cruise

• Return international full-service flights (economy class), departure city surcharges may apply

• 7-night Mekong River cruise aboard APT's brand new 'Mekong Serenity' luxury river ship
• International house wine, local beer, spirits and soft drinks are all included onboard
• Complementary wi-fi is included in common areas and suites
• Two garments laundered per person per day
• "Freedom of Choice" and exclusive "Signature Experience" shore excursions included during your cruise
• Book the Bayon Suite for silver butler service, spa treatments, fruit platters & more
• Cruise with an Australian family-owned company that's been operating for 96 years

• 3 nights of 5-star hotel accommodation in Siem Reap, Cambodia
• 3 nights of 5-star hotel accommodation in Ho Chi Minh City, Vietnam

• 27 meals including daily breakfast and all meals while cruising
• International house wine, local beer, spirits and soft drinks included onboard

• Airport and cruise port taxes and charges included

• Transfers in private air-conditioned vehicles
• Tuk-tuk tours included on select days

• Arrival transfer in Siem Reap
• Transfer from Siem Reap to ship
• Transfer from Ship to Ho Chi Minh City
• Departure transfer in Ho Chi Minh City

• Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
• Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
• Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
• Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)
• Cabin Upgrades: Cabin upgrades are available (see checkout for details)
• Flight Upgrades: Upgrade to Premium Economy or Business Class (see checkout for details)
• Guaranteed Airline: Fly with a guaranteed airline (see checkout for details)
• Please note: Extra charges may apply, see the Important Info section and checkout cart for fees and details

Today you'll fly to Siem Reap so at the appropriate time, please make your way to the airport for your departing flight. Upon arrival in Siem Reap, you'll meet your driver and be transferred to your 5-star hotel accommodation.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: La Rivière d' Angkor Resort or similar, Siem Reap

Meals included: In-Flight

Welcome to Siem Reap, Cambodia's second-largest city where you can enjoy a day at leisure to explore this northwestern gem. Siem Reap is not just about the famous Angkor Wat temples, it's a cultural hub brimming with Apsara dance performances, museums, bustling markets and more. While you're here, why not explore the countryside's rice paddies, visit traditional silk farms or unwind at the picturesque Tonlé Sap bird sanctuary?

Overnight: La Rivière d' Angkor Resort or similar, Siem Reap

Meals included: Breakfast

Today you'll visit the iconic Angkor Wat on a guided tour. You'll visit the ancient Angkor Thom city, founded in the 12th century by King Jayavarman VII which remained the capital until the 17th century. You'll then have the chance to see the gates of Angkor Thom city before continuing to the peaceful smiling face towers of Bayon Temple. You can imagine the feeling the first explorers must have felt as they discovered these temples among the wild, umbrella-like branches and other creeping vegetation. Stroll around the must-see jungle temple of Ta Prhom, overgrown by monstrous trees with snake-like roots and a familiar site featured in the 2013 film 'Tomb Raider'. After a morning of exploring Angkor Thom city, you will head to the famed site of Angkor Wat which is the largest Hindu temple in the world. Here you can marvel at the 1,200 square metres of intricate carvings in the temple walls depicting eight Hindu stories.

After your exciting tour, enjoy the rest of your evening at your leisure.

Overnight: La Rivière d' Angkor Resort or similar, Siem Reap

Meals included: Breakfast

Today you'll bid farewell to Siem Reap as you make your way to the cruise transfer pick-up point, enjoying a journey through remote Cambodian villages to Kampong Cham. Here, you'll embark on the 'Mekong Serenity' river ship, your home for the next seven nights.

Following lunch on board, you'll jump in a tuk-tuk and explore the island of Koh Pen. Travelling through shaded lanes, keep an eye out for wooden stilted houses tucked among palm and sandalwood trees. You can also see a varying range of crops growing depending on the season, this may include tobacco, betel nuts, watermelons, coconuts and many more tropical fruits.

Afterwards, a Vietnamese welcome dinner awaits to showcase the diverse flavours from the region.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Take a walking discovery of Angkor Ban, one of the few villages in Cambodia that was not destroyed under the Khmer Rouge regime in the 1970s. Here, people still live in their traditional wooden abodes and keep ancient cultural traditions alive.

Afterwards, your ship glides along the lush banks of the Mekong to Oknha Tey which is renowned for its silk weaving traditions that have been preserved for centuries. Afterwards, you'll return to your river ship where you can relax and unwind before a delicious meal onboard.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

In Phnom Penh, you'll discover Oudong which is a place of pilgrimage for Cambodians. While here, you’ll be treated to a Buddhist Blessing Ceremony at a monastery, an APT Signature Experience. On the way back to your ship, take a leisurely stroll through the village of Koh Chen and perhaps visit some home workshops that make copperware. The afternoon is then yours to explore Phnom Penh as you wish before being treated to a special Khmer folk performance.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Today you'll experience Cambodia’s sobering history with a moving excursion to the infamous Killing Fields. Afterwards, you'll visit the Tuol Sleng Genocide Museum which is located on the site of the Khmer Rouge’s notorious Security Prison 21 (S-21).

Alternatively, you can discover Phnom Penh on a tuk-tuk ride past the city’s namesake of Wat Phnom before stopping to haggle for a bargain at the Central Market. History buffs can embark on a visit to the National Museum while the active can hop on a leisurely bike ride through the quiet back roads.

After lunch back on board, more choices are presented as you can explore the Royal Palace and Silver Pagoda before partaking in some retail therapy on a shopping expedition or indulging in a high tea experience as you enjoy panoramic views over Phnom Penh.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Today you'll depart Phnom Penh for a morning at leisure as your cruise continues along the Mekong. In the afternoon, perhaps take in a fruit-carving demonstration by one of the ship’s chefs while border formalities are carried out as you cross into Vietnam. Upon entering the country, your ship will continue cruising towards Tan Chau.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

This morning you'll transfer to a small boat for a journey along the tiny tributaries that snake around the riverside town of Tan Chau. Cruise past a floating fish farm before stepping ashore for a rickshaw tour of Tan Chau. Onboard the rickshaw, you’ll glide past shops, rice wine rooms and friendly locals who are always eager to say hello. Stop to pay a visit to a local silk and rattan weaving workshop before stepping back in time during a visit to an evergreen island where you’ll experience authentic rural Mekong life.

The remainder of today is left free for you to relax onboard your river ship where you can take a leisurely moment to watch local life glide by.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Today you'll cruise towards the quaint town of Sa Dec, it was here where French writer Marguerite Duras met her Vietnamese-Chinese lover, Huynh Thuy Le. On arrival, you'll tour Huynh Thuy Le’s old house and learn the story behind Marguerite Duras’ best-selling novel, The Lover. Later, you'll visit a traditional Cao Dai temple where you can watch visitors and pilgrims come and go while appreciating the beauty of the building.

This afternoon, continue to Cai Be and step ashore to visit the French Gothic cathedral and the colourful port area that's filled with crumbling colonial buildings and flowering gardens. Afterwards, you’ll visit a rice paper manufacturer and learn about how this Vietnamese staple is made.

Overnight: APT ‘Mekong Serenity’ Luxury River Ship

Meals included: Breakfast; Lunch; Dinner

Today you'll say farewell to your ship in My Tho and transfer to Ho Chi Minh City where you will spend the next few nights. Upon arrival, check in to your hotel and enjoy the rest of your day at leisure.

Overnight: Mai House Saigon Hotel or similar, Ho Chi Minh City

Meals included: Breakfast

Enjoy a free day to explore Ho Chi Minh City, Vietnam's bustling metropolis. Often known as Saigon, this is a city that wraps around the Saigon River, covering a whopping 2,061 square kilometres. With a rich history as the former capital of French Indochina and South Vietnam, it's now a vibrant hub of culture, finance and technology.

Overnight: Mai House Saigon Hotel or similar, Ho Chi Minh City

Meals included: Breakfast

Enjoy a day at leisure in Ho Chi Minh City to fully immerse yourself in the vibrant culture and modern lifestyle of this bustling city. Ho Chi Minh City is known for its well-preserved French colonial architecture and lively street scenes so take a walk through historic landmarks and stop to visit museums and galleries.

Optional Activity: Half-Day Cu Chi Tunnels Tour ($90 per person)

Cu Chi Tunnels are located approximately 70 kilometres northwest of Ho Chi Minh City centre in Cu Chi Rural District. The area consists of more than 200 kilometres of underground tunnels with the main axis system connecting to underground hideouts, shelters and entrances to other tunnels. This underground network provided sleeping quarters, meeting rooms, hospitals and other social rooms. You will crawl under the tunnels and be guided through the tunnel system including the weapon factory, hospitals and kitchen. After that, you'll have the chance to try delicious manioc which was the main food for guerillas in Cu Chi during the war. This tour includes return transfers from your hotel.

Overnight: Mai House Saigon Hotel or similar, Ho Chi Minh City

Meals included: Breakfast

Today you'll transfer from the hotel to the airport for your return flight back to Australia (or New Zealand). Upon arrival, please make your own onward arrangements.

Meals included: Breakfast; In-Flight

 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information.
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY
Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.
 
Please note: All additional charges are payable in AUD (unless otherwise stated).
 

This travel offer is valid for travel on selected dates until the 29th March 2024.
 
This travel offer is priced per person based on a twin share.
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement applies:
• Deluxe Suite with balcony: $4,000 per person
• Bayon Suite with balcony: $5,500 per person
Please note: Accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.
 
Departure Dates
2024
January: 19^
February: 2*, 16
March: 1, 29*
Please note: See checkout for live dates and availability.
 
Surcharges
Please note: 
• Dates/months with a * incur a high season surcharge of $200 per person.
• Dates/months with a ^ incur a high season surcharge of $650 per person.
 

Departure Cities

Sydney, Melbourne, Brisbane, Adelaide*, Perth, Auckland*

 
Departure City Surcharges
Adelaide: $150 per person
Auckland: $750 per person
 
International Full-Service Airline(s) Used
• Cabin Class: Economy Class.
• Airlines: Vietnam Airlines, Singapore Airlines, Qantas and partners (subject to availability).
Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.
 
Missed Flights 
If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements.
 
Guaranteed Airline Surcharge
• Cabin Class: Economy class.
• Singapore Airlines: $210 per person.
Please note: 
• Guaranteed airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Guaranteed airline refers to the marketing carrier and could include codeshare partners.
 
Arrive Early Options
Siem Reap, Cambodia - $300 per person.
High season dates range up to $700 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• You may book a date to arrive early via our website but only a date that is within 30 days of the tour departure date. If you wish to arrive earlier than 30 days before your tour departure date, please call our friendly staff for availability and pricing. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season arrive early can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
1st December 2023 - 09th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
 
Stay Behind Options
Ho Chi Minh City, Vietnam - $300 per person.
High season dates: up to $700 per person, subject to availability.
Please note:
• This fee does not include extra nights' accommodation, meals or airport transfers.
• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact us to request availability. Additional costs may apply.
• No flight booking changes or cancellations are permitted after air tickets have been issued.
• Flight changes are subject to availability at the time of booking.
• A high season stay behind can be purchased for up to $700 per person, subject to availability.
• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):
1st December 2023 - 09th February 2024
18th March 2024 - 30th April 2024
1st June 2024 - 14th August 2024
 
Stopover Packages
* Singapore
Twin share: $1200 per person/one way
Solo Traveller: $1800 one way
Includes:
• 2 nights of 4-star accommodation.
• Daily breakfast.
• Return airport transfers.
Please note: 
• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.
• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.
• Stopover packages are subject to availability.
• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.
• Blackout dates apply to flights departing between the below date ranges:
01st March 2024 - 10th March 2024
 
Flight Class Upgrades
Business or Premium Economy Class: For pricing, please refer to the payment cart at checkout.
Please note:
• Flight upgrades are subject to availability and pricing changes (if we cannot fulfil your request, the upgrade cost will be refunded).
• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed.
 

APT ‘Mekong Serenity’ River Ship
Step aboard the Mekong's newest and most luxurious river ship, the Mekong Serenity. Featuring 44 elegant and spacious suites, all-suite categories boast a private outdoor balcony and indoor panoramic balcony so you can relax and enjoy the ever-changing scenery. Discover the fantastic highlights, iconic sights, hidden treasures and diverse landscapes of Vietnam and Cambodia in style and convenience. On your luxury river cruise, delight in a vast array of culinary delights with a selection of international house wine, local beer, local spirits and soft drinks which are all included. Enjoy complimentary wi-fi in select common areas and suites, so that you can stay connected during your cruise. Delight in an intimate culinary journey in the onboard Indochine Restaurant, enjoying a sumptuous six-course dining experience.
Includes:
• International house wine, local beer, spirits and soft drinks.
• Two garments laundered per person per day.
• Complimentary wi-fi in select common areas and suites.
• A balcony in every suite so you can relax and enjoy the ever-changing scenery of Vietnam and Cambodia. 
Please note: Onboard wifi coverage may be limited in some areas.
 
Spa & Wellness Centre
Discover the perfect place on board to recharge after a day of exploring. Enjoy a massage, make use of the gym or book a beauty treatment.
 
Harmony Lounge
Sit back and relax in air-conditioned comfort in the Harmony Lounge. Gather after a day of sightseeing, listen to a presentation or enjoy a complimentary beverage.
 
Onboard Dining
Whether it is an indulgent champagne breakfast or a delicious dinner, flavoursome local dishes or Western classics, the cuisine served in the Lemongrass restaurant is second to none.
 
Sun Deck
Soak in panoramic views of the bustling life along the Mekong from your ship's spacious sun deck.
 
Pool & Alfresco Cafe
The Mekong Serenity features an onboard swimming pool and the Horizon Bar & Grill, so you can make the most of your time onboard.
 
Cabins/Staterooms
Deluxe Suite With Balcony
Category: E
Size: 28m²
Deck: Lily
Includes:
• Spacious dual balcony suite featuring large indoor floor-to-ceiling panoramic windows plus an outdoor balcony with comfortable seating.
• Queen-size bed (optional twin-bed configuration) with luxury bed linen.
• Comfortable sitting area with sofa, single reading chair and writing desk.
• Private ensuite with separate standing shower, hair dryer and locally sourced amenities. 
• Onboard butler service including personalised attention, room service and laundry service. 
 
Bayon Suite With Balcony
Category: Bayon Suites
Size: 43m²
Deck: Lotus 
Includes:
• Spacious dual balcony suite featuring large indoor floor-to-ceiling panoramic windows plus outdoor balcony terrace with comfortable sun lounge seating.
• Queen-size bed (optional twin-bed configuration) with luxury bed linen.
• Comfortable sitting area with sofa, single reading chair and writing desk.
• Private ensuite with separate standing shower, spa bath, hair dryer and locally sourced amenities.
• Silver Butler Service including daily fruit platter, shoe shining, booking of appointments and one spa treatment per person per cruise.
 
All Cabins Include
• Minibar filled with local beer, soft drinks, water and replenished daily.
• Individual climate control.
• Free wi-fi (connection speed may vary).
• Flat-screen TV with a selection of TV channels.
• Plush robes and slippers.
• Twice-daily housekeeping.
• Large wardrobe and storage area.
• Telephone and safe.
• Complimentary two pieces of laundry per guest per day.
Please note: Cruise timetables are subject to change. Some cruise cabins may have restricted views, based on availability.
 

Accommodation Used

5-Star Properties 

• Siem Reap, Cambodia: La Rivière d' Angkor Resort or similar.

• Ho Chi Minh City, Vietnam: Mai House Saigon Hotel or similar.

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

 
Extra Nights
Not available.
 
Maximum Room Capacity
2 people.
 
Child Policy
• No child discounts. The full price applies to all children travelling with their parents.
• Valid for children 12 years old and over. 
Please note: Children under the age of 18 must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.
 
Triple Share
Not available.
 
Bedding Configuration
Twin/Double (subject to availability).
 

Optional Tours/Activities

• Day 13: Optional Activity: Half-Day Cu Chi Tunnels Tour ($90 per person)

Please note:

• Prices are based per person, are subject to availability, time permitting and weather conditions.

• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 

• Some tours or shore excursions require minimum numbers to operate.

• Shore excursions can be booked/reserved directly with the cruise line before travel (subject to availability).

• Shore excursions can also be booked whilst onboard (subject to availability).

• Shore excursion programmes and itineraries may vary depending on local conditions and/or any unforeseen events concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

 

• Visa fees and requirements.
• Domestic transfers and flights not stated in the deal offer.
• Meals/beverages not stated in the deal offer.
• Optional gratuities/tipping.
• Optional activities/tours.
• Personal expenses.
• Travel insurance.
 

TOUR GUIDE VS. TOUR LEADER
Tour Guide
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group.
 
Tour Leader
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES
Vietnam & Cambodia
The dry season lasts from December to April, but the atmosphere remains humid (25°C to 30°C). During the rainy season which runs from May to October, there are frequent violent but short rain storms which usually occur towards the end of the afternoon but regardless river cruising on the Mekong is a year round operation with great experiences to be had any month of the year.
 
FLIGHTS
Seat Selection & Frequent Flyer Points
We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.
 
Passport Validity
Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.
 
CRUISE
Embarkation/Disembarkation
• Begins approximately 2 hours after docking.
• Due to security reasons, all guests must be on board 2 hours before sailing.
• Itineraries are subject to change at any time without notice.
• Check your specific sailing for exact departure and arrival times. All times are local to the port.
Please note: Strict Covid-19 terms may also apply regarding proof of insurance covering Covid-19 and/or vaccination. Please refer to the cruise lines’ terms and conditions for further information before boarding.
 
Cruise Loyalty Discounts
Please note: Travellers must contact the cruise line directly upon receiving their travel documents in order to request any membership benefits they may be entitled to.
 
OTHER
Mobility
If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.
 
Fitness Level Required
An easy/low level of fitness will be required. This includes light walking on well-maintained surfaces, occasional climbing of stairs and the ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.
Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.
 
Gratuities / Tipping
Land
Gratuities (tips) are included for the services of the tour leader (when available) and driver throughout the tour.
Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.
 
Cruise
Gratuities (tips) are included for the cruise staff's services throughout this tour's cruise component.
 
Sightseeing
Please note: If entry to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).
 
Shopping
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader. Please refer to our Terms and Conditions regarding shopping for further information.
 

Vietnam

Australian passport holders are eligible to apply online for a single entry electronic visa (e-visa), valid for up to a maximum of 30 days. Lodge your application online (for a non-refundable fee) with the Vietnamese National Web Portal of Immigration. You will be given a unique code to track your visa application status. Once your visa is granted, you must print it out and present it at check-in. Keep this e-visa printout with you at all times during your travel to Vietnam.

Please note: The land/port border in which you will enter Vietnam from Cambodia is Sông Tiền. 

Some private online visa services and travel agents have scammed travellers or been involved in the public disclosure of the personal information of applicants for visas and 'visa issued on arrival' approval letters. To avoid such scams, only use official Government of Vietnam services to arrange your visa. Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Vietnam for up-to-date information.

Please note: Passengers who are not Australian citizens must check with the respective consulate or a visa agency to determine what their visa requirements are and what personal identification is required.

 
Cambodia
Australian passport holders travelling for tourism can apply for an e-visa online through the Cambodian Ministry of Foreign Affairs and International Cooperation. E-visas are only valid for entry through the Phnom Penh, Siem Reap and Sihanoukville International Airports, and Cham Yeam (Koh Kong), Poipet (Banteay Meanchey), Bavet (Svay Rieng) and Tropaeng Kreal (Stung Treng). Alternatively, a tourist visa can be completely arranged on arrival at the border for $35 USD per person. - Visas must be arranged in USD currency at the border with 2 passport-size photos.
Tourist visas are valid for thirty days. For longer stays, or if you're travelling to Cambodia for a purpose other than tourism, you must arrange a visa in advance through the nearest Embassy or Consulate of Cambodia. Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) can change at short notice. Contact the nearest Embassy or Consulate of Cambodia for up-to-date information.
 
Important:
• Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.
• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.
Please note: 
• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.
• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.
 

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance
 

Voluntary Changes

This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

• Changes - $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

 
Name Changes Due To Passenger Error
• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.
 
Supplier Fees
In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.