Viewing as a travel consultant
Discover the amazing Terracotta Warriors and Horses in Xi'An, China
Uncover the Forbidden City, Beijing
Walk the iconic Great Wall of China
Enjoy China's biggest city, Shanghai
Tiananmen Square, Beijing
Longjing Tea Plantations, China
Zhengyang Gate, Beijing
Terracotta Warriors & Horses, Xi'an
The Great Wall of China, Beijing
Hangzhou West Lake
Delectable Chinese Yumcha & Dim Sum
Xi'an City Wall & Ancient Tower
Jixian Pavilion, Hangzhou
The ancient town of Suzhou
Suzhou’s Lingering Garden
Terracotta Warriors & Horses, Xi'an
Beijing street food
1 /
Show View all photos
Back to Deal Overview
Back to Photo Grid

Unbeatable Warriors of China

Operated by TripADeal
Beijing, Hangzhou, Suzhou, Xi’an, Shanghai & more
Uncover the cultural wonders & rich history of China
Discover the ancient Terracotta Warriors, Tiananmen Square, Forbidden City, Great Wall of China & more
Date: 19 Feb 2024
Earn & Use Qantas Points
Includes return international full-service flights
8 nights 4-star hotel accommodation
Enjoy daily breakfast & one lunch
Relax with return airport transfers included
Overview
Map

Overview

Embark on an unforgettable journey into the heart of China's most iconic cities and landscapes, including the vibrant hubs of Beijing, Hangzhou, Suzhou, Shanghai, and Xi’an, revealing the complex tapestry of modern life and ancient traditions in China’s Middle Kingdom.

In Xi'an, stand in awe of the immortal Terracotta Warriors and Horses, an extraordinary testament to China's illustrious past. In Beijing, visit the famous Tiananmen Square and marvel at the Forbidden City's architectural grandeur, an emblem of China's imperial history. Here, we will also delve into the intriguing world of traditional Chinese medicine at the legendary 'Tongrentang'.

A visit to China would be complete with ascending the Great Wall. Feel the rush of history under your feet as you traverse this majestic structure. Then, let the tranquillity of Hangzhou's West Lake take your breath away. Immerse yourself in China's renowned tea culture with tastings at the Longjing Tea Village in Meijiawu.

Experience the magic of Suzhou, 'the Venice of the East', as you stroll through the enchanting Lingering Garden, a masterpiece of classical Chinese garden design. Wrap up this incredible journey in Shanghai, gaze upon the city's astonishing skyline from The Bund, and delve into China’s rich cultural history at the Shanghai Museum.

At a local Jade Museum, marvel at skilled artisans breathing life into raw jade, and even take a piece of China's heritage home with you. Your journey into the heart of China will be an exploration of old and new, the familiar and the exotic, all brought to life by the country's captivating landscapes, vibrant cities, and rich traditions.

With return international full-service flights, 2 domestic flights within China, 8 nights, 4-star hotel accommodation, daily breakfast & one lunch, return airport transfers & more, this cultural experience will stay with you forever.


Please note:

• As of today you are required to attend a Chinese Visa Application Service Centre in person to apply for a visa or alternatively, use a registered agent to apply on your behalf. Chinese Visa Application Service Centres can be found in Sydney, Melbourne, Perth, Adelaide and Brisbane.

• You must attend the China Visa Application Service Centre relevant to the state you reside in. Please visit China Visa Application Center for more information.

• China has strict visa rules, therefore deviating from the advertised itinerary is strictly prohibited and doing so will result in the cancellation of your onward travel services.

• This offer is strictly valid for those 18 and over.

Tour Inclusions

HIGHLIGHTS
  • Tour Beijing, Hangzhou, Suzhou, Shanghai and Xi’an
  • Marvel at the ancient Terracotta Warriors and Horses
  • Visit impressive Tiananmen Square & Forbidden City in Beijing
  • Walk along the remarkable Great Wall of China
  • Enjoy a boat ride on Hangzhou’s scenic West Lake
  • View Shanghai’s incredible skyline from The Bund
  • Visit a local Jade Museum and see artisans at work
  • Learn about traditional Chinese medicine at ‘Tongrentang’ in Beijing
  • Indulge in tea tastings at Longjing Tea at Meijiawu Tea Village
  • Admire the beauty of Suzhou’s Lingering Garden
  • Delve into China’s rich history at Shanghai Museum
FLIGHTS

• Return international full-service flights (economy class) surcharges may apply.

• 2 x domestic flights within China

ACCOMMODATION

• 8 nights 4-star hotel accommodation

DINING

• Enjoy daily breakfast & one lunch

ESSENTIALS

• English-speaking tour guides

• Airline taxes and surcharges

TRANSPORT

• Transportation by private air conditioned vehicles

TRANSFERS

• Return airport transfers

Day 1 Sydney - Xi’An, China

Today depart Sydney on your flight to Xi’An, China. Upon arrival, a tour representative will meet you at the airport and transfer you to the hotel.


Please note: Your flight will arrive in Xi’An late this evening, and touring will start mid-morning to allow for a sleep in.

Due to flight times and scheduling some customers may be required to be at the airport the day before (Depart Day 0). Some travellers may have an overnight layover in China with accommodation and transfers provided by the airline. Some travellers may have an overnight layover in an Australian City, with airport accommodation provided, excluding transfers.

Overnight: Metro Park Xian Huan Yu or similar, Xi’An

Meals included: In-Flight

Day 2 Terracotta Warriors & Horses – Beijing

The highlight today is a visit to the Terracotta Warriors and Horses Museum. Unearthed near Xi’an, the thousands of life-size sculptures of soldiers, chariots and horses are considered a world wonder. With different facial expressions and weaponry adorning each soldier, the Terracotta Warriors were believed to have been created to accompany the Qin Emperor into the afterlife. This site is among the top archaeological excavations of the 20th century. You will be amazed by the scale of the Terracotta Warriors Army.


Afterwards, visit the Terracotta Warriors Reproduction Factory and then transfer to Xi'an Airport for your evening flight to Beijing. Upon arrival, a tour representative will meet you at the train station and then escort you to check into the hotel.


Overnight: The Skytel Hotel or similar, Beijing

Meals included: Breakfast

Day 3 Tiananmen Square & Forbidden City

After breakfast, your exploration of Beijing begins with a visit to Tiananmen Square, one of the largest public squares in the world, followed by the Imperial Palace in the Forbidden City. The Forbidden City, known officially as the Imperial Palace Museum, was originally constructed by Emperor Yong Le, the third Emperor of the Ming Dynasty. The palace was built between 1406 and 1420 but was burnt down, rebuilt, sacked and renovated countless times, so most of the architecture you can see today dates from the 1700s and onwards. Finish the day back at your hotel where you can enjoy the remainder of the day at leisure, or alternatively take part in an optional activity.


Optional Activity: The Golden Mask Dynasty 350 RMB per person

Tonight, take the opportunity to attend an optional large-scale dramatic musical, ‘The Golden Mask Dynasty’ (not included - paid on tour).


Please note:

- Scheduling of attractions and activities may be alternated for the days in Beijing (Days 3 to 5)

Overnight: The Skytel Hotel or similar, Beijing

Meals included: Breakfast

Day 4 Great Wall of China

After breakfast, as you travel to the Great Wall this morning, stop at a Jade Museum to learn the history of jade. In Chinese, jade is pronounced as “Yu” and has a history of at least four thousand years in China. Observe skilled artisans at work as they create their intricate designs. Afterwards, take a scenic drive through the countryside and mountains to reach China’s most renowned monument—the Great Wall. You will visit the less-touristy and more original Juyong Pass, avoiding other sections which are the most accessible and consequently most crowded. The Great Wall meanders through China’s northern mountain ranges from the Yellow Sea to the Gobi Desert - a distance of more than 3500 miles. Enjoy a lunch then finish the day back at your hotel where you can enjoy the remainder of the day at leisure, or alternatively take part in an optional activity.


Optional Tour: Hutong Pedicab Tour & Dinner 300 RMB

In the afternoon, take the opportunity to join an optional tour (not included - paid on tour) of Beijing’s 700-year-old Hutongs (narrow lanes) area by old-fashioned pedicab. You will also visit a local family living in a courtyard-style home to experience the local customs, including a delicious home-cooked dinner. The optional tour also includes a visit to Shichahai, a historic scenic area consisting of three lakes (Qianhai, meaning Front Sea; Houhai, meaning Back Sea and Xihai, meaning West Sea), surrounding places of historic interest and scenic beauty and remnants of old-style hutong and courtyard local residences. 


Please note:

- Scheduling of attractions and activities may be alternated for the days in Beijing (Days 3 to 5)

Overnight: The Skytel Hotel or similar, Beijing

Meals included: Breakfast; Lunch

Day 5 Beijing - Hangzhou

After breakfast, make a stop at ‘Tongrentang’ to learn more about traditional Chinese medicine. Next, travel by domestic flight to Hangzhou (or Shanghai with a coach transfer to Hangzhou). Upon arrival, a tour representative will meet you and then escort you to check into the hotel.

Overnight: Fubang International Hotel or similar, Hangzhou

Meals included: Breakfast

Day 6 Hangzhou - Suzhou

Hangzhou is considered the tea capital of China, so a visit to the city isn’t complete without a trip to a local tea house. Make a special visit to the Tea House at Meijiawu Tea Village in the hinterland of West Lake Park, considered one of the most important Longjing Tea productions in China. Enjoy the beautiful village scenery while learning about China’s special tea culture and how to appreciate the sophisticated taste and aroma of Longjing Tea. At the Tea House, learn how to make the Longjing Tea including tea leaves picking, frying and tasting. Then enjoy a small boat ride on the West Lake, another UNESCO World Heritage Site, admiring the ethereal beauty of Hangzhou’s willow draped islands.


Afterwards, drive to Suzhou and check in to your hotel for the evening (approx. 2-hour coach ride).


- Scheduling of attractions and activities may be alternated for the days in Hangzhou/Suzhou/Shanghai (Days 6 to 9)


Overnight: China Garden Hotel or similar, Suzhou

Meals included: Breakfast

Day 7 Suzhou - Shanghai

Often called the ‘Venice of the East’, Suzhou has a history dating back to 514BC. Visit the famous Lingering Garden, recognised with other classical Suzhou gardens as a UNESCO World Heritage Site. China is renowned for its exquisite silk, so naturally, a visit to the Silk Spinning Factory is in order.


Optional Tour: Grand Canal Cruise 220 RMB

Take the opportunity to cruise along the Grand Canal (not included - paid on tour) to view life along China’s ancient waterway.


Next, drive to Shanghai (approximately a 1.5 hour coach ride) to visit the famous Bund. Shanghai is divided by the Huang Pu River into eastern and western sections. Modern mega high rises are seen on the eastern side while traditional European-style architecture may be seen on the western side. The Bund is a five-block riverfront promenade with many of Shanghai’s banks and trading houses.


Optional Tour: ERA and The Intersection of Time 390 RMB

Tonight there is an optional activity to watch a superb and thrilling Chinese Acrobatic Show “ERA: The Intersection of Time” or similar (not included - paid on tour).


- Scheduling of attractions and activities may be alternated for the days in Hangzhou/Suzhou/Shanghai (Days 6 to 9)

Overnight: Courtyard by Marriott Jiading or similar, Shanghai

Meals included: Breakfast

Day 8 Shanghai Museum - Free Afternoon

This morning, step back in time at the Shanghai Museum - home to more than 120,000 objects and artworks. Enjoy some free time at leisure this afternoon or join an optional half-day tour of Shanghai (not included - paid on tour).

Please note: If the Shanghai Museum is closed, a visit to Suzhou Museum will be provided in place of this visit on Day 5 of the tour.


Optional Tour: Half Day Shanghai Tour 240 RMB

Join a half-day tour of Shanghai including Yu Garden, believed to have been built more than 400 years ago. The exquisite garden architecture has made the garden one of the highlights of Shanghai. Other attractions include Xintiandi, Old Town and Nanjing Road.


Optional Tour: Huangpu River Night Cruise 280 RMB

In the evening, take the opportunity to join the optional “Night Cruise on the Huangpu River” (not included - paid on tour).


- Scheduling of attractions and activities may be alternated for the days in Hangzhou/Suzhou/Shanghai (Days 6 to 9)

Overnight: Courtyard by Marriott Jiading or similar, Shanghai

Meals included: Breakfast

Day 9 Shanghai - Wuxi - Nanjing Airport - Sydney

Today you will transfer to the nearby city of Wuxi and visit a pearl factory to gain a little knowledge of fresh pearls before continuing onwards to the city of Nanjing where you will transfer to the airport for your return flight back to Australia.

Meals included: Breakfast; In-Flight

Day 10 Arrive in Sydney, Australia

Important Info

Booking information

 

After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase.

Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.

On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 

Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.

 

CANCELLATION POLICY

Tour packages are non-refundable. If your tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other tour or package available via the TripADeal website.

Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with.

We recommend you consider purchasing travel insurance with Covid-19 protection. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19.

Please note: All additional charges are payable in AUD (unless otherwise stated).

 

Offer essentials

This travel offer is valid for travel on selected dates until the 11 March 2024.

This travel offer is priced per person based on a twin share.

 

Single Traveller Supplement

For solo travellers, a mandatory single supplement of $750 applies. 

Please note: accommodation for single customers who are travelling on a tour or cruise package may be in a single room, depending on availability.

 

Departure Dates

2023

October 16, 23, 30

November 6, 13

 

2024

February 19, 26

March 4, 11

Please note: see checkout for live dates and availability.

 

Flights

Departure Cities

Sydney

 

International Full-Service Airline(s) Used

• Cabin Class: Economy Class

• Airlines: China Eastern Airlines, Hainan Airlines, Sichuan Airlines, China Southern Airlines, Air China, Tianjin Airlines, Capital Airlines, Xiamen Airlines plus code share partners (subject to availability).

Please note: We cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

 

Domestic Airline(s) Used

• Cabin Class: Economy Class

• Route: Xi’An to Beijing and Beijing to Hangzhou

• Airlines: China Eastern, Shanghai Airlines plus code share partners (subject to availability).

 

Missed Flights 

If you fail to arrive for your outbound flight, you risk all flight and land arrangements in your destination being automatically cancelled by the airlines and land operator, respectively. Additional fees may apply to reinstate these services. If you will miss your flight for whatever reason, please contact us as soon as possible to make arrangements.

 

Arrive early in Beijing

Unavailable

 

Stay Behind in Shanghai

Unavailable

 

Stopover Packages 

Unavailable

 

Flight Class Upgrades

Unavailable

 

Accommodation

Accommodation Used:

4 Star Properties (Self-Rated)

  • Xian - Metro Park Xian Huan Yu or similar
  • Beijing - The Skytel Hotel or similar
  • Suzhou - China Garden Hotel or similar
  • Hangzhou - Fubang International Hotel or similar
  • Shanghai - Courtyard by Marriott Jiading or similar

Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.

 

Extra Nights

Not available

Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 

 

Maximum Room Capacity

2 people.

 

Child Policy

• Valid for adults 18 years and older only

Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.

 

Triple Share

Unavailable

 

Bedding Configuration

2 x Single or 1 x Double (subject to availability).

 

General information

Minimum group size 20, maximum group size 44 per vehicle.

 

Optional Tours/Activities

- Beijing: The Golden Mask Dynasty 350 RMB 

- Beijing: Tour 700-year-old Hutong with Dinner 300 RMB

- Suzhou: Grand Canal Cruise 220 RMB 

- Shanghai: ERA and The Intersection of Time 390 RMB

- Shanghai: Half-day city tour 240 RMB

- Shanghai: Huangpu River Night Cruise 280 RMB

Please note:

• Prices are based per person, are subject to availability, time permitting and weather conditions, and are payable directly to the tour operator in the currency specified.

• Some tours or shore excursions require minimum numbers to operate.

Concerning the timing on the day of the tour. Some excursions are very popular, and therefore availability cannot always be guaranteed, it is advisable to book in advance to avoid disappointment.

Exclusions

• Visa fees and requirements 

• Domestic transfers and flights not stated in the deal offer

• Meals/beverages not stated in the deal offer

• Highly recommended gratuities/tipping 

• Optional activities/tours 

• Personal expenses

• Travel insurance

 

Other important information

TOUR GUIDE VS. TOUR LEADER

 

 

Tour Guide: 

Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 

 

 

Tour Leader:

An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined.

 

Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured.

 

CLIMATE & AVERAGE TEMPERATURES

 

Beijing:

Beijing has a temperate and continental monsoon climate, with four distinct seasons and big differences in temperature between day and night.

The seasons: Summer in Beijing is hot and humid, while winter is cold and dry. Spring and autumn are short and cool. The coldest month is January at an average of -4 °C, and the hottest month is July at an average of 26 °C.

 

Shanghai:

Shanghai weather is generally mild and moist, with four distinctive seasons - a pleasant warm spring, a hot rainy summer, a comfortable cool autumn, and an overcast cold winter. The weather in Shanghai in July and August is the hottest, with more than 10 days of high temperatures above 35°C. The coldest period is from late January to early February. The springtime from March to May is recommended as the best time to pay a visit, while October to November, with a pleasant autumn climate, is also a wise choice.

 

FLIGHTS

 

Seat Selection & Frequent Flyer Points:

We do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.

 

Passport Validity:

Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.

 

COACH TOUR

 

Meals:

For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify us of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.

 

Luggage:

You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and unloading of bags from the vehicle.

 

OTHER

 

Mobility:

If you require wheelchair access please contact our friendly sales and service team to inquire on your behalf.

 

Fitness Level Required:

A low level of fitness will be required.

 

Easy / Low

Light walking on well-maintained surfaces, occasional climbing of stairs and ability to get on and off vehicles without assistance and stand for a minimum of 30 minutes in hot/humid conditions. A general level of fitness and mobility.

 

Please note: If you have any concerns, please consult your healthcare provider prior to purchase/travel.

 

Yellow Fever:

A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also common for your home country to request a Yellow Fever certificate upon arrival.

You must check with your doctor well before leaving home about the Yellow Fever requirements for the countries you'll be visiting. 

 

Payments and Currency On Tour  

Visa/MasterCard/Amex can only be used at some hotels and is not often accepted in local restaurants and supermarkets.

 

Whilst WeChat and Alipay are commonly used payment platforms in China at most businesses, some travellers can experience issues due to internet accessibility and other technical difficulties.

 

Cash is still widely accepted in China and most people still use cash on a daily basis. Therefore we recommend taking cash in either RMB (local currency) or AUD and the tour guides can assist with currency exchange in China if required.

 

Optional tours and tipping can be paid in RMB or AUD on tour and credit card and Alipay/WeChat are not accepted 

 

Gratuities / Tipping:

Land

Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The highly recommended tip is $12 AUD per person per day. This covers the guide/leader and the driver and will be collected on tour.

Please note: Though highly recommended, tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.

 

Sightseeing:

Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).

 

Shopping: 

Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 

Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.

Please refer to our Terms and Conditions regarding shopping for further information.

Visas

A tourist visa for China is a strict requirement if travelling on an Australian Passport.

Please note as of today you are required to attend a Chinese Visa Application Service Centre in person to apply for a visa or alternatively, use a registered agent to apply on your behalf. China Visa Application Service Centres can be found in Sydney, Melbourne, Perth, Adelaide and Brisbane. You must attend the China Visa Application Service Centre relevant to the state you reside in. Please visit https://www.visaforchina.cn/ for more information.​​​​​​

 

Important:

• Please start arranging your visa as soon as you've received your Travel Documentation to account for any delays due to consulate operating hours.

• Visa rules may have changed since Covid-19. Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.

Please note:

• Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.

• China has strict visa rules, therefore deviating from the advertised itinerary is strictly prohibited and doing so will result in the cancellation of your onward travel services.

• It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.

 

Travel insurance

Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance

Schedule of fees

Please note: Due to limited availability, passenger name and date changes are strictly prohibited for this offer. This overrides the Schedule of Fees in our standard Terms & Conditions. Please read the Refund and Cancellation policy before purchase, as strict conditions apply beyond this point.

Name Changes Due To Passenger Error

• If the incorrect name has been provided, charges of $100 AUD per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.

 

Supplier Fees

In the event the tour package you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the tour due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event we are unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee.