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  • Mackinnon Pass

    NO LONGER AVAILABLE
  • Trek past hidden waterfalls

    NO LONGER AVAILABLE
  • Water taxi across Lake Te Anau

    NO LONGER AVAILABLE
  • Milford Sound Lodge

    NO LONGER AVAILABLE
  • Mackinnon Pass

    NO LONGER AVAILABLE
  • Milford Sound Lodge

    NO LONGER AVAILABLE
  • Premium option with all hiking gear included available

    NO LONGER AVAILABLE
  • Stirling Falls

    NO LONGER AVAILABLE
  • Trekking through remote areas

    NO LONGER AVAILABLE
  • Milford Sound

    NO LONGER AVAILABLE
  • Giant's Gate Waterfall

    NO LONGER AVAILABLE
  • Incredible photo opportunities

    NO LONGER AVAILABLE
  • Kakapo

    NO LONGER AVAILABLE
  • Suspension bridge

    NO LONGER AVAILABLE
  • Mackinnon Pass

    NO LONGER AVAILABLE
  • Trek past hidden waterfalls

    NO LONGER AVAILABLE
  • Water taxi across Lake Te Anau

    NO LONGER AVAILABLE
  • Milford Sound Lodge

    NO LONGER AVAILABLE
  • Mackinnon Pass

    NO LONGER AVAILABLE
  • Milford Sound Lodge

    NO LONGER AVAILABLE
  • Premium option with all hiking gear included available

    NO LONGER AVAILABLE
  • Stirling Falls

    NO LONGER AVAILABLE
  • Trekking through remote areas

    NO LONGER AVAILABLE
  • Milford Sound

    NO LONGER AVAILABLE
  • Giant's Gate Waterfall

    NO LONGER AVAILABLE
  • Incredible photo opportunities

    NO LONGER AVAILABLE
  • Kakapo

    NO LONGER AVAILABLE
  • Suspension bridge

    NO LONGER AVAILABLE
  • Traverse wild valleys

    NO LONGER AVAILABLE
   

6 Day Milford Track & Cruise

  • Traverse one of NZ’s most iconic hiking tracks
  • Enjoy a cruise on the waters of Milford Sound
Includes 4-star feature lodges pre & post trek

There are iconic New Zealand hiking trails - and then there’s the Milford Track on the South Island, from Glade Wharf near Te Anau to Milford Sound. Following the snaking path of wild rivers, crossing rocky mountain passes, weaving beneath shadowy, ancient rainforest canopies and more, it has thrilled intrepid adventurers for over 150 years. Could you be the next to fall under its spell?

Make your own way to Te Anau and enjoy one night pre-hike accommodation at the four-star Te Anau Lodge before embarking on your four-day self-guided adventure. Beautiful ice fields, alpine lakes, hidden waterfalls and meadows as far as the eyes can see are just a taste of what you’ll encounter. Don’t stress about your vehicle, as car relocation from the start to the finish of the track is included. Throughout the hike you’ll stay in Department of Conservation huts in remarkable locations, and also enjoy high-quality meals and snacks. After the trek, put your feet up with a night at the four-star Milford Sound Lodge in either a Mountain View or Riverside Chalet (depending on your option chosen), followed by a day cruise on the sapphire waters of the Sound.

Please note: This is a physical tour, requiring a good level of fitness with long days hiking, but you will be rewarded with the most spectacular views for your efforts.

See the Important Information below for details on equipment required.

ITINERARY

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Today make your own way to Te Anau and check into your accommodation at the historical Te Anau Lodge. Upon check-in you will find all your hiking food, tailored to your requirements. Lightweight, easy to prepare meals packed full of nutrition with dietary requirements catered for, along with your gear (if gear hire option chosen) located in your room for the start of your 3-day hike the following day. Prior to your arrival date, we will provide you with menu choices for the food you will take on your self-guided hike giving you the freedom to choose a menu that best suits your preferences.

Experience the genuine warmth of traditional hospitality in the relaxed and tranquil environment of our 1936 relocated former convent, in one of New Zealand’s most scenic locations- stunning Fiordland. With breathtaking lake and mountain views, Te Anau Lodge has been lovingly restored, maintaining its original and delightful charm, with modern facilities. Te Anau Lodge is quiet and secluded, yet only 15 minutes walk from Te Anau town centre. Leisurely enjoy a delicious breakfast in the Chapel, take in the views from our sunny courtyard and spend your evenings relaxing in our cosy library.

Please note:
- A good level of fitness is needed to walk the Milford Track and you should make sure it suits your abilities. At a minimum you need to be able to walk 5-7 hours a day up to 21km, carrying a backpack weighing 10-15kgs. If you have any concerns please consult your healthcare provider prior to purchase/travel.
- this tour requires use of your own vehicle or rental vehicle. For customers without a rental vehicle, bus transfer from Te Anau to Te Anau Downs Boat Wharf and Milford Sound to Te Anau can be arranged at no extra cost but you will have to make your own way from the Milford Sound Marina to Milford Sound Lodge on Day 5 (approx. 20 minute walk).
- The optional premium-quality equipment gear hire is available and comes with: pack + pack cover, pack liner, sleeping bag + liner, inflatable pillow, rain jacket + pants, cooking/eating utensils, first aid kit, thermos, headlamp.

Overnight: Te Anau Lodge, Te Anau
Meals included: None

Today make your way to the Te Anau Downs boat launch (approx. 30 mins drive) where you will take a leisurely 1-1.5hrs water taxi ride to Glade Wharf on the other side of Lake Te Anau. Don’t worry though, your car will be conveniently picked up and transferred to the other end of the track at Milford Sound, so it is waiting for you upon finish the track for an easy transfer to your Milford accommodation. Please see further information regarding this included car transfer service in the important information section.

Today’s walk is nice and short and can be done in an afternoon. From Glade Wharf begin your walk leisurely through beautiful beech forest along the banks of the Clinton River to Clinton Hut, where all hikers spend the first night. There is an impressive glow-worm grotto near the hut and if you’re lucky, you might hear kiwi calling after dark. Here you can prepare your pre packed dinner and enjoy the evening at leisure.

Please note: The accommodation on the Milford Track is in Department of Conservation huts. These huts are located in the most beautiful settings in the national park surrounded only by nature. The huts are basic, clean and comfortable and must be shared with other walkers on the trail. They will all have a resident DOC Ranger for emergencies and local information about the trail conditions and environment. The huts are usually (but not always) divided into three main rooms. Two unisex bunk rooms with mattresses provided (but no linen or pillows) and space to organise your gear. The usual etiquette is that, once you arrive at the hut, you claim your bed space by placing your sleeping bag on a mattress.

Overnight: Clinton Hut (Department of Conservation Hut), Milford Track
Meals included: Breakfast;Dinner

A gradual climb follows the Clinton River to its source, Lake Mintaro, at the base of the renowned Mackinnon Pass. Past Hirere Falls you will get your first view of Mackinnon Pass and the impressive Pompolona ice field. You’ll be dwarfed by the sheer scale of the rock walls towering above on either side as you walk up the Clinton valley, and you’ll pass through changing vegetation as you climb higher towards Mintaro Hut. Upon arrival set up your bed and prepare dinner before enjoying an evening at leisure.

Overnight: Mintaro Hut (Department of Conservation Hut), Milford Track
Meals included: Breakfast;Lunch;Dinner

Climb to Mackinnon Pass and the memorial to explorer Quintin McKinnon, with exceptional views of Lake Mintaro and the Clinton Canyon along the way. The memorial is a great place to take in the awe-inspiring panoramas, before reaching the highest point of the track and Mackinnon Pass Shelter (1154 metres). From here, you’ll drop steadily through an attractive alpine garden to the valley floor, passing several waterfalls along the Roaring Burn River before arriving at Quintin Shelter. On the way to Dumpling Hut, if the weather is clear, take a moment to admire Sutherland Falls in the distance. From Quintin Shelter, you can take a side trip to visit the falls up close or just relax and enjoy the evening at leisure.

Overnight: Dumpling Hut (Department of Conservation Hut), Milford Track
Meals included: Breakfast;Lunch;Dinner

From Dumpling Hut, you’ll follow the Arthur River to the historic Boatshed. Further along the track, you reach the dramatic Mackay Falls and intriguing Bell Rock. Admire the man-made rock cuttings alongside the Arthur River and Lake Ada, before spending the last 3 km on a smooth, wide track constructed by a prison labour gang between 1890 and 1892. A short boat ride from Sandfly Point will take you to your journey’s end, with world-famous views of Milford Sound/Piopiotahi along the way. Here you will find your vehicle a short walk away and you can drive up the road to the beautiful Milford Sound Lodge where you can check-in and enjoy a well-deserved shower and evening at leisure.

Beautifully-styled and thoughtfully-positioned, switch into relax mode the moment you open the door. Offering all the comforts of home (without any of the hassles of home), a Mountain View Chalet is the perfect setting to recharge the batteries at Milford Sound Lodge.

Pour a drink and sit back to watch the sun set over the mountains or soak in the unhindered views of the Fiordland’s lush temperate rainforest. Designed to sit in harmony with the bush setting, our mountain view accommodation experience is a rare opportunity to stay the night amongst the sights and sounds of this ancient landscape, Te Wāhipounamu The Greenstone Waters.

Overnight: Milford Sound Lodge, Milford Sound
Meals included: Breakfast;Lunch

Wake up early this morning to board your Milford Sound cruise. During your cruise lookout for Fiordland’s incredible wildlife such as fur seals lazing on rocks, dolphins surfing the wake of the boat and even the elusive Fiordland Crested Penguin. Prepare to feel the spray of towering waterfalls cascading into the fiord from ancient rainforest and pristine glacial melt.

If you’re feeling daring, why not join the famously friendly crew for a free shower beneath the fiord’s renowned Stirling Falls? It is very rare for the cruise to be to cancel due to weather and when it does rain (as it often does in Milford) torrents of water will pour into the Fiord from thousands of temporary waterfalls, the ideal time to be in Milford! If you're fortunate, you'll enjoy rain and sunshine together which can create the most beautiful rainbows.

Finish your cruise back in Milford where your journey concludes and you can make your own onward arrangements.


Meals included: Breakfast

Tour Inclusions

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  • Enjoy a 4 day self-guided walk along the remarkable Milford Track
  • Stay at Te Anau Lodge, a former convent in one of NZ’s most scenic locations
  • Marvel at narrow fjords and towering waterfalls on a Milford Sound scenic cruise
  • Take a water taxi across Lake Te Anau to Glade Wharf
  • Witness an impressive glow-worm grotto near Clinton Hut
  • Hike alongside the Clinton River to Lake Mintaro, at the base of the Mackinnon Pass
  • View the impressive Pompolona ice field
  • Enjoy amazing views from the highest point of Milford Track at Mackinnon Pass Shelter (1154 metres)
  • Walk past alpine meadows, reflective tarns and idyllic waterfalls on the Milford Track
  • Stay in Department of Conservation huts within the South West NZ World Heritage Area
  • Marvel at the impressive Hirere, Mackay and Sutherland Falls 
  • Enjoy panoramic views over Fiordland mountains and alpine lakes
  • Stay at the beautiful Milford Sound Lodge
  • 1 night pre-track accom. at the 4 star historic Te Anau Lodge
  • 3 nights bunk accom. in DoC Great Walk huts with shared facilities
  • 1 night post-track accom. in a Mountain Chalet at the highly-rated Milford Sound Lodge
  • 11 meals including daily breakfast and all meals and snacks on the Milford Track
  • All high-quality hiking food on the trail
  • High quality, lightweight and easy to manage gear hire (Premium Package only) 
  • Pre-tour support and advice by local Fiordland experts
  • Private car relocation from Te Anau Downs Boat Wharf to Milford Sound

Important info

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After purchase, you will receive a receipt and a Purchase Confirmation.
 
On purchasing this Travel Offer you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information.
 
Please note: bookings are subject to Department of Conservation Hut availability which changes daily. Please wait until you receive an additional booking confirmation from the local operator Easyhike before making any connecting travel arrangements. You will receive confirmation directly from Easyhike via email and/or phone within 5 business days of making the booking with TripADeal. 
 
Please note: all additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated).



Travel offer is valid for travel on selected dates until 27 April 2022.
 
This travel offer is priced for one person based on twin share. 
 
Single Traveller Supplement
For solo travellers, a mandatory single supplement of $615 applies.
 
Travel Period
27 October 2021 - 30 November 2021
1 March 2022 - 27 April 2022
Please follow through check-out process to see live availability 
  


Accommodation Used


4 Star (self-rated)

- Te Anau: Te Anau Lodge

- Milford Sound: Milford Sound Lodge - Mountain Chalet or Riverside Chalet

 

No Star Rating

- Clinton Hut: Department of Conservation Hut (Bunk Bed accommodation with share facilities) 

- Mintaro Hut: Department of Conservation Hut (Bunk Bed accommodation with share facilities) 

- Dumpling Hut: Department of Conservation Hut (Bunk Bed accommodation with share facilities)

Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.

 

Department of Conservation Huts
The accommodation on the Milford Track is in Department of Conservation huts. These huts are located in the most beautiful settings in the national park surrounded only by nature. The huts are basic, clean and comfortable and must be shared with other walkers on the trail. They will all have a resident DOC Ranger for emergencies and local information about the trail conditions and environment. The huts are usually (but not always) divided into three main rooms. Two unisex bunk rooms with mattresses provided (but no linen or pillows) and space to organise your gear. The usual etiquette is that, once you arrive at the hut, you claim your bed space by placing your sleeping bag on a mattress and keep your personal possessions in a tidy manner (it's very easy to misplace things if they are scattered around the room). The third room is a communal living and cooking area. There is running water and a fireplace within the huts along with flush toilets (sometimes located outside). Shower facilities are not available in the huts, but there will be welcome opportunities for a dip in the rivers for those brave enough to face the chill! The huts are a great place to relax and meet new people. 
 
Room Type Offered - Milford Sound Lodge
Mountain View Chalet
Beautifully-styled and thoughtfully-positioned, switch into relax mode the moment you open the door. Offering all the comforts of home (without any of the hassles of home), a Mountain View Chalet is the perfect setting to recharge the batteries.
 
Your Mountain View Chalets Features:
- Stunning views of Milford Sound mountains and rainforest
- 1 Super King bed (double) or 2 king singles (twin) on request
- Fully tiled ensuite bathroom (with shower)
- Underfloor heating and heater
- Parking at your door
- Fridge/freezer and tea & coffee facilities
- Flat Screen TV in lounge with Sky TV (Cable TV) and a Blu-Ray Player
- Free Satellite WiFi internet
 
Riverside Chalet
Discover a beautifully-designed luxury chalet, a front-row seat overlooking the Cleddau River, and every opportunity to relax and unwind. The river tumbling past your chalet follows a path once carved by glaciers and ultimately flows to New Zealand’s most famous fiord, Milford Sound.
 
Your Premium Riverside Chalets Features:
- Stunning views of the river, rainforest and mountains
- 1 Super King bed (double) and sofa bed available for 3rd person
- Fully tiled Ensuite Bathroom (with bath & shower)
- Underfloor heating and heater
- Parking at your door
- Kitchenette (microwave, toaster, fridge-freezer)
- Flat screen TV with SKY (cable TV)
- DVD/Blu Ray player (and selection of movies)
- Free Satellite Wifi internet
 
Extra Nights
Extra nights are subject to availability and requested and booked directly with the land operator after purchase with TripADeal
 
Maximum Room Capacity
3 people (subject to availability - please check with TripADeal prior to booking).
 
Child Policy
- No child discounts. Full price applies for all children travelling with their parents.
- Valid for Children 12 years old and over - See fitness level requirements further below.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed.
 
Triple Share
No discounts apply for 3rd person travelling. Full price applies, subject to availability. 
Please note: Triple shares may be required to share existing bedding.
 
Bedding Configuration
Te Anau and Milford Sound Accommodation
2 x Single or 1 x Queen (subject to availability).
 
Milford Trail (Department of Conservation Huts)
Single Bunk Beds in shared Unisex Rooms
 
Adjoining / Interconnecting Rooms
Subject to availability and at the hotels discretion. Please enquire on booking if you require this option.



Optional Upgrade
Premium-quality equipment gear hire - $250 per person
Please note: the optional premium-quality equipment gear hire is available and comes with: pack + pack cover, pack liner, sleeping bag + liner, inflatable pillow, rain jacket + pants, cooking/eating utensils, first aid kit, thermos, headlamp.



- Return International Flights
- Domestic/airport transfers
- Meals/beverages not stated in the itinerary 
- Optional activities/tours 
- Any additional fees associated with car transfer service (e.g additional rental car insurance fees if applicable) 
- Personal expenses
- Travel insurance (Mandatory)
Please note: A comprehensive travel Insurance policy must be organised BEFORE all details can be finalised.



MILFORD TRACK
Climate and Weather
- The environments surrounding the Milford Area are renowned for climatic extremes, so regardless of the season, it pays to be prepared for a range of weather conditions. The best hiking begins in spring (September to November in the Southern Hemisphere) when vast fields of the famous Mount Cook buttercup (Ranunculus lyallii) are in full flower. Spring temperature averages range from 9C (48F) - 17C (62F).
- The summer months of December, January and February bring the highest temperatures on the trail, averaging 10C (50F) - 18C (64F) and reaching a maximum of 28C (82F). In spite of this, cold snaps can occur at any time and low temperatures can fall below 0C (32F), so don't forget to pack your warm gear. February is generally the driest month of the year with an average of only nine rainy days.
- Late autumn (April and May) can be characterised by the first snow fall on the mountains, with average temperatures sitting between 8C (46F) - 16C (61F).
- Regardless of the season, the rivers and rainforests of the Routeburn Track are nourished by some impressive rainfall, averaging around 7m (23ft) per year. Far from discouraging, this precipitation can bring with it some incredible spectacles in the form of rivers and waterfalls. But that's not to say it rains every day on the Routeburn – warm, golden sunshine is also a common mood of these mountains, bringing stunning alpine views and pleasant hiking conditions.
 
Food
Food provided for your hike are high quality, lightweight, easy to prepare meals packed full of nutrition with dietary requirements catered for. In Te Anau and Glenorchy breakfast is included.
 
Luggage
You will be responsible for all your personal belongings during the walking tour. Guests carry their own pack containing personal clothing and sleeping bag. 
 
What to Bring
- The optional premium quality equipment gear hire takes care of all of the key elements you need for your Great Walk, but you do still need to bring your clothing, personal effects such as medication, cameras, any night time entertainment etc. 
- This is recommended and comes with: pack + pack cover, pack liner, sleeping bag + liner, inflatable pillow, rain jacket + pants, cooking/eating utensils, first aid kit, inflatable pillow, thermos, headlamp.
 
See all suggested items to bring below:
- Pack with large waterproof/plastic liner
- Boots should be comfortable and well broken in
- Campers require a tent ground sheet and gas cooker camping is not permitted on the Milford Track
- Drink bottle minimum 1 liter capacity it's important to drink regularly during the day
- Eating and cooking utensils knife fork spoon can opener plate cup pot pan or billy and cleaning kit
- Extra socks underwear shirt or lightweight jersey
- First aid kit insect repellent sunscreen blister kits pain relief antiseptic cream assorted bandages
- Jeans heavy wool and cotton clothing are bets left behind
- Matches or lighter in waterproof container
- Mid-layers wool or polar fleece
- Optional extras camera lightweight shoes for in hut ear plugs for communal bunkrooms you will be sharing huts with up to 40 trampers
- Over trousers wind and water proof
- Personal equipment
- Raincoat waterproof windproof with hood - expect at least one rainy day and to need a change of clothes just in case of a river crossing or rainstorm
- Shirt wool or polypropylene
- Shorts quick dry material
- Sleeping bag good quality down or hollow fill
- Socks wool or polypropylene are best
- Survival kit survival blanket whistle paper permanent marker bright colored ribbon pencil high energy snack food
- Toiletries soap toothpaste small towel Please remember not to wash or use soap or detergents in lakes or streams
- Torch/flashlight and spare batteries
- Under layers top and bottom merino wool or polypropylene
- Warm hat and gloves sunhat and sunglasses
- You will need at least one set of clothes to walk in preferably Merino as it absorb moisture stays warm when damp and doesn't give you that ‘trampers scent’ Also take another dry set of clothing to change into at night It is not possible to dry clothes in the huts to take clothes and towels that dry quickly and are light even when damp
 
CAR TRANSFER SERVICE
How It Works
Easyhike will collect the vehicle from the car park at the start of the track and drive it to the finish of the track before the mutually pre-arranged deadline. Your clients will be supplied with a mini steel lockbox with combination to attach to their car. The car key is secured in the lockbox and left with the car for our driver to collect and stow in the same location at the other end.
 
Vehicle Condition & Breakdowns  
In the interest of health and safety of drivers, Easyhike reserve the right to refuse to move any vehicles without drivers airbags. The vehicle to be transferred must be road legal, mechanically sound and safe to drive complete with drivers airbags. There must be jumper leads, sufficient oil, water and fuel provided for the vehicle transfer. If the vehicle is older than 20 years old or doesn’t travel on the open road comfortably at 100k/h, Easyhike reserves the right to charge a surcharge. Please advise this at the time of booking, along with any specific quirks that effects the operation of the vehicle. Easyhike takes no responsibility in the case of a vehicle breakdown and all reasonable costs incurred in keeping the vehicle safe (i.e.. On road assistance and/or towing the vehicle) will be met by the customer. If the vehicles battery is flat and it won’t start upon collection, Easyhike reserves the right to charge a breakdown/service fee (between $100 – $350) to get the vehicle started. This breakdown/service fee also applies for flat tyres and other issues which may cause delay. Easyhike takes no responsibility for costs associated with windscreen damage, flat tyres or starting a battery with jumper leads
 
Accidents & Incidents
If an accident or incident occurs through no fault of Easyhike or the Easyhike driver, the customer is liable to pay all costs including the insurance excess.
 
Rental Cars
Easyhike will add an additional driver to the rental agreement for insurance purposes. If there are fees associated with adding additional drivers, this is a cost to the customer and the rental agency will charge the customer’s credit card on file. 
 
Campervans 
Easyhike takes no responsibility for damage to appliances or articles stored in campervans or mobile homes. It is the customers responsibility to ensure these are all secured for transport. Easyhike will take all due care to ensure there is no damage, but the transfer may involve travel along unsealed roads where items may move if not properly secured. A small surcharge applies for relocating Sleeper/ Campervans. This is due to the fact that they are often slower on the open road than standard vehicles.
 
Private Vehicles 
It is the customers responsibility to notify their insurance company regarding additional drivers (usually this will not be required). All Easyhike drivers are over 25 years of age with a full drivers licence and driver details will be provid- ed by Easyhike if required by the insurance company.

 
Key Transfer
Easyhike takes all due care required to keep vehicle keys safe and will provide either a lockable key transfer option at both end of the track or with an authorised third party to hold until required by the customer. If this lock box is not returned after the relocation, Easyhike reserves the right to charge a $100 replacement fee.
 
Fuel
Vehicles must be full of fuel prior to the relocation. 
 
Start Times & Vehicle Delivery
- Schedules and drivers are planned around the start and finish times indicated at the time of booking. If the customer commences their walk after the specified start time and a driver is required to wait, Easyhike reserves the right to charge and administration fee to cover the drivers time.
- Likewise, Easyhike will the very best to deliver the vehicle before the indicated deadline time, however sometimes due to circumstances outside our control (i.e mechanical issue, road closure) there may be a delay. In this circumstance, Easyhike will do its very best to get a message to the customer with further information.
 
OTHER
Fitness Level Required / Mobility
Please note: a good level of fitness will be required. At a minimum you need to be able to walk 5-7 hours a day up to 21km, carrying a backpack weighing 10-15kgs. If you have any concerns please consult your healthcare provider prior to purchase/travel.



Voluntary Changes


This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket, date/accommodation changes or a Purchase Confirmation reissue.

· Changes - $100.00 per booking + any additional charges applied by the airline/accommodation/other travel provider.

 

Name Changes Due To Passenger Error
· If the incorrect name has been advised to TripADeal, charges of $100 per booking + any additional charges applied by the airline/cruise company/accommodation/other travel provider.
 
Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.