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  • Unbeatable Turkey

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Heirapolis

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Pergamon

    NO LONGER AVAILABLE
  • Colourful Turkish pottery

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Cappadocia

    NO LONGER AVAILABLE
  • Trojan Horse

    NO LONGER AVAILABLE
  • Ephesus

    NO LONGER AVAILABLE
  • Sirince

    NO LONGER AVAILABLE
  • Gallipoli

    NO LONGER AVAILABLE
  • Pamukkale

    NO LONGER AVAILABLE
  • Spice Bazaar

    NO LONGER AVAILABLE
  • Unbeatable Turkey

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Heirapolis

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Pergamon

    NO LONGER AVAILABLE
  • Colourful Turkish pottery

    NO LONGER AVAILABLE
  • Istanbul

    NO LONGER AVAILABLE
  • Cappadocia

    NO LONGER AVAILABLE
  • Trojan Horse

    NO LONGER AVAILABLE
  • Ephesus

    NO LONGER AVAILABLE
  • Sirince

    NO LONGER AVAILABLE
  • Gallipoli

    NO LONGER AVAILABLE
  • Pamukkale

    NO LONGER AVAILABLE
  • Spice Bazaar

    NO LONGER AVAILABLE
  • Topkapi Palace

    NO LONGER AVAILABLE
   

12 Day Unbeatable Turkey

  • Discover the exotic cities & landscapes of Turkey
  • Visit Istanbul, Pamukkale, Cappadocia & More
Includes Return Qatar Airways Flights

An exotic land where the ancient and modern worlds collide; Turkey is all your dreams of majestic landscapes, awe-inspiring monuments, historic palaces and centuries-old ruins rolled into one. If you've ever dreamed of exploring this wondrous destination in person, but never thought the opportunity would arise, this unbeatable 12 day tour is the one you were destined to take.

Discover the best of vibrant Istanbul on tour; see the ancient Hippodrome and iconic Sultan Ahmet Blue Mosque, and dazzle the senses with a visit to the famous Spice Bazaar. Journey to the historic battlefields of Gallipoli; explore the magnificent acropolis of Pergamon; step back in time among the ruins of beautiful Ephesus; and separate fact from fiction with a visit to the once-lost city of Troy. Admire the ‘cotton castle’ terraces of Pamukkale and nearby ruins of Hierapolis; marvel at the bizarre ‘three-headed chimneys’ rock formations in Pasabagi; visit the remarkable underground city of Ozkonak; gaze upon the unique landscape of Cappadocia and more! This once-in-a-lifetime tour delivers one bucket list sight after the next, together with return flights, nine nights in 4 to 5-star hotel accommodation, English-speaking tour leader, airport transfers and more.

**2022 departure dates now available**

ITINERARY

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Today, depart from Sydney, Melbourne, *Brisbane, Adelaide or Perth for Istanbul, Turkey! Fly with Qatar Airways, Emirates or Singapore Airlines to name a few. (subject to availability).

Please note: Due to flight scheduling and availability, some customers may be required to depart on day 2, to arrive on day 2. Flight times will be indicated on your final documentation, which you will receive 4-6 weeks prior to departure.


Meals included: In-Flight

Upon arrival, be transferred to the hotel.

Overnight: Pullman Hotel or similar, Istanbul
Meals included: None

After breakfast this morning, be picked up from the hotel for a day tour of old Istanbul. Visit Topkapi Palace, the great palace of Ottoman sultans from the 15th to the 19th centuries, which houses an exquisite collection of crystal, silver and Chinese porcelain. There are also robes worn by the sultans and their families, the famous jewels of the Imperial Treasury, miniatures, the Holy Mantle, and enshrining relics of the Prophet Mohammed. Next see the Sultan Ahmet Imperial Mosque, built in the 16th century by the architect Mehmet. It is best-known as the Blue Mosque because of its magnificent interior decoration of blue Iznik tiles. 

Afterwards, see the Ancient Hippodrome, scene of chariot races, with the three monuments; the Obelisk of Theodosius, the bronze Serpentine Column and the Column of Constantine. After lunch visit the Spice Bazaar. The air here is filled with the enticing aromas of cinnamon, caraway, saffron, mint, thyme and every other conceivable herb and spice.

Tonight, take the opportunity to join an optional welcome dinner in Istanbul's Kumkapi District Downtown (not included).

Optional Tour: Welcome Dinner in Istanbul's Kumkapi District Downtown - $115 per person
Meet your fellow travellers with a welcome dinner in the lively district of Kumkapi. Enjoy live entertainment throughout the night with great traditional Turkish cuisine and fresh fish, all served with classic Turkish RAKI. Local singers will stop by your table to serenade you, playing instruments like the Clarinet and Drums. The welcome dinner includes, meals & drinks and transportation with a professional guide escort to and from the hotel.

Overnight: Pullman Hotel or similar, Istanbul
Meals included: Breakfast

Today depart for Gallipoli to visit the battlefields. Along the way there will be a rest stop in a restaurant area. Arrive in Gallipoli around midday and enjoy lunch (not included), before departing for the battlefields. Visit Kabatepe Museum, Ari Burnu Cemetery, Anzac Cove, Beach Cemetery, Shrapnel Valley and Plugge’s Plateau. Following the tour drive to the hotel in Canakkale.

Overnight: Troia Tusan Hotel or similar, Canakkale
Meals included: Breakfast

Today visit the famous archaeological site of Troy, known for the legends of the Trojan Horse and Helen of Troy. After the tour drive to Pergamon. Upon arrival, enjoy lunch and then depart for a tour of the magnificent acropolis of Pergamon. Its impressive temples and library once made it a renowned cultural and political centre. Pergamon is famous for its jewellery, stones and silver, so a stop at a jewellery centre is a must. Arrive in Kusadasi this evening and check into the hotel.

Overnight: Comfort Ada Class Hotel or similar, Kusadasi
Meals included: Breakfast

Today, enjoy a guided tour of Ephesus. One of the best preserved ancient sites in the world. Visit the Temple of Artemis, Curetes Street, Roman baths, Celsus Library, Grand Theatre and the House of the Virgin Mary. After lunch, visit a place which continues to perform one of the oldest arts of Turkey; a carpet weaving centre.

Afterwards, enjoy a tour of the Turkish village of Sirince, known for its pretty white painted houses. Sirince also has a fantastic reputation for making some of the best wines in Turkey - especially fruit wines. Visit a vineyard and learn how to make fruit wine with Turkish wine makers. On the way back to the hotel, visit one of the famous leather production centres of the region.

Overnight: Comfort Ada Class Hotel or similar, Kusadasi
Meals included: Breakfast

This morning after breakfast depart for Pamukkale. Upon arrival check-in to the hotel and enjoy lunch (not included). Afterwards, visit the calcium terraces of Pamukkale (which means ‘cotton castle’ in Turkish) and the ruins of Hierapolis. Walk around this natural phenomenon and have the option of lying in the waters of the natural springs.

Overnight: Pam Thermal Hotel, Pamukkale
Meals included: Breakfast

After breakfast, travel to Konya, stopping for coffee and a rest along the way. Upon arrival enjoy lunch (not included). Visit the imposing green-tiled Mausoleum of Mevlana, the mystic founder of the Sufi sect the ‘Whirling Dervishes’. Afterwards drive to Cappadocia and check-in to the hotel. This evening, you may like to join an optional tour to a traditional Turkish Night Show with Dinner (not included).

Optional Tour: Turkish Night Show with Dinner - $110 AUD per person 
Cappadocia is known for its traditional Turkish Night Shows in its marvelous cave venues. Tonight experience a great night full of entertaining sessions such as Oriental dancing, folklore shows and a lot of surprises. Enjoy the show with delicious meals served along with local wines all through the night. This optional tour includes meals & drinks (wine or beer) and transportation with a professional guide.

Please Note: due to scheduling and availability, this optional tour may take place on Day 9.

Overnight: Antique House Cave Hotel or similar, Cappadocia
Meals included: Breakfast

Following breakfast, drive to the Ozkonak underground city, one of Cappadocia’s best preserved underground cities. Afterwards, visit Uchisar Castle, the highest point of Cappadocia. Next, visit the Goreme Open Air Museum, the ‘Heart of Cappadocia’. Goreme Open Air Museum is famous for frescoes dating to the 10th century describing the life of Jesus Christ and monks. 

Enjoy lunch at a local restaurant in Avanos (not included). Afterwards, visit a pottery workshop to see how the locals make pottery. Then visit Pasabagi to see three headed fairy chimneys, a unique natural formation. Afterwards visit another workshop to see Cappadocian handwoven carpets and kilims. Next stop is Devrent Valley, also called Imagination Valley, where you can see natural rock formations. Enjoy some time for shopping at a handicrafts centre. The last stop is the Three Beauties; three beautiful fairy chimneys with their hats, which is the symbol of Cappadocia. After the tour transfer back to the hotel.

Optional Activity: Hot Air Ballooning in Cappadocia - $375 AUD per person 
Early this morning, why not take the opportunity to join an amazing optional experience – Hot Air Ballooning over the spectacular landscape of Cappadocia.

Overnight: Antique House Cave Hotel or similar, Cappadocia
Meals included: Breakfast

Optional Tour: Early Morning Jeep Safari $95 AUD per person
  Early this morning, take the opportunity to join an optional Jeep Safari (not included). Starting at 6.00 am, drive to Cappadocia Valley to explore the scenery while all the balloons are up in the air, following their path by land through the Fairy Chimneys. You will be back at the hotel just in time to prepare for your return flight to Istanbul.

At the appropriate time, transfer to Kayseri Airport for the domestic flight to Istanbul. Upon arrival be transferred to the accommodation to enjoy one final evening at leisure. 

Overnight: Pullman Hotel or similar, Istanbul
Meals included: Breakfast

Today at the appropriate time be transferred to the airport for the return flight back to Australia.


Meals included: Breakfast;In-Flight

Please note: some flights may arrive in Australia +1 days.

Tour Inclusions

Show All Info
  • Explore the highlights of tantalising Turkey
  • Visit Topkapi Palace on a city tour of old Istanbul
  • Admire the Hippodrome and Sultan Ahmet Imperial (Blue) Mosque in Istanbul
  • Enjoy the sights, sounds and smells of the Spice Bazaar
  • Experience the historic battlefields of Gallipoli
  • Journey to the once-lost ancient city of Troy
  • Explore the magnificent acropolis of Pergamon and stop at a jewellery centre
  • Step back in time in the remarkable ruins of Ephesus
  • Visit the Temple of Artemis and House of the Virgin Mary
  • Visit a carpet weaving centre and learn about one of Turkey's oldest arts
  • Travel to the picturesque hillside village of Sirince
  • Visit a vineyard and learn how to make fruit wine with Turkish wine makers
  • Stop at a leather production centre
  • Admire the ‘cotton castle’ terraces of Pamukkale
  • Explore the incredible ruins of Hierapolis
  • Learn of the ‘Whirling Dervishes’ at Mevlana Museum
  • Visit the remarkable underground city of Ozkonak
  • See amazing 10th century frescoes at Goreme Open Air Museum
  • Visit Uchisar Castle, the highest point of Cappadocia
  • Learn how pottery is made at a pottery workshop
  • See the ‘three-headed fairy chimneys’ of Pasabagi
  • Visit a Cappadocian handwoven carpet and kilims workshop
  • Witness unique rock formations in the Devrent Valley
  • Return international flights (economy class) ex SYD/MEL/*BNE/ADL/PER
  • 9 nights 4 to 5-star hotel accommodation
  • Enjoy daily breakfast
  • English-speaking tour leader
  • Airport taxes and surcharges
 
  • Transportation by private A/C vehicles
 
  • Return airport transfers

Important info

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After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. The Passenger Information Form must be completed within 72 hours of purchase.
 
Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer you are bound by the General Terms and Conditions, in addition to the specific terms and conditions outlined in this Important Information.
 
Please note: all additional charges are payable direct to your Travel Consultant in AUD (unless otherwise stated).



Travel offer is valid for travel on selected dates until the 7th of March 2022.
 
This travel offer is priced for one person based on twin share.
 
Single Traveller Supplement
For solo travellers a mandatory single supplement of $500 applies.
 
Departure Dates
2021
February: 16
March: 8
April: 26
May: 10
*June:7
*July: 26
*August: 16
*September: 6
October: 18
November: 8
 
2022
February: 14
March: 7
 
Surcharges
Please note: dates/months with a * incur a flight high season surcharge of $200 per person.
 
Departure Cities
Sydney, Melbourne, *Brisbane, Adelaide, Perth
 
Departure City Surcharges
*Brisbane: $250 per person
 


Full Service Airline(s) Used


Etihad Airways, Emirates, Qatar Airways, Singapore Airlines, Qantas Airways, Lufthansa, Swiss Airways, Austrian Airlines, Finnair, Cathay Pacific, Air France, KLM, Oman Air, British Airways, Scandinavian Airlines, Virgin Australia, Thai Airways, Virgin Atlantic, Korean Airlines, Malaysia Airlines, Turkish Airlines, Royal Brunei, Garuda Indonesia, Vietnam Airlines, Malindo Airlines and airline partners (subject to availability).

Please note: One way flights can not be accommodated. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.

 

Arrive Early in Istanbul, Turkey
$100 per person, subject to availability
Please note:
- This fee does not include extra nights accommodation, meals or airport transfers.
- No flight booking changes or cancellations permitted after air tickets have been issued.
- Flight changes are subject to availability at the time of booking.
- Not permitted during and including the following dates:
* 4 December 2020 - 20 January 2020
* 31 March 2021 - 25 April 2021
* 20 June 2021 - 22 July 2021
* 30 July 2021 - 6 August 2021
* 24 August 2021 - 4 September 2021
* 17 September 2021 - 11 October 2021
* 4 December 2021 - 30 January 2022
* 30 March 2022 - 28 April 2022
 
Stay Behind in Istanbul, Turkey
$100 per person, subject to availability
Please note:
- This fee does not include extra nights accommodation, meals or airport transfers.
- No flight booking changes or cancellations permitted after air tickets have been issued.
- Flight changes are subject to availability at the time of booking.
- Not permitted during and including the following dates:
* 4 December 2020 - 20 January 2020
* 31 March 2021 - 25 April 2021
* 20 June 2021 - 22 July 2021
* 30 July 2021 - 6 August 2021
* 24 August 2021 - 4 September 2021
* 17 September 2021 - 11 October 2021
* 4 December 2021 - 30 January 2022
* 30 March 2022 - 28 April 2022
 
Flight Class Upgrades
- Premium Economy - Not Available
- Business Class (International Sectors Only): Please contact us for a quote.
Please note:
- All Premium Economy and Business Class upgrades are subject to availability (if we are not able to fulfill your business class request the upgrade cost will be refunded).
- On any upgrade purchase, short haul flights and domestic flight sectors are not guaranteed in a Premium or Business cabin; subject to aircraft configuration.
 


Accommodation Used


5 Star (self-rated)

- Istanbul: Pullman Hotel or similar

 

4 Star (self-rated)

- Canakkale: Troia Tusan Hotel or similar

- Kusadasi: Comfort Ada Class Hotel or similar

- Pamukkale: Pam Thermal Hotel or similar

- Cappadocia: Antique House Cave Hotel or similar

Please note: Accommodation/rooms offered are based on a lead-in room type, and are subject to availability based on seasonality. Properties will be confirmed, no later than two weeks prior to travel.

 

Extra Nights
- Istanbul (Pre or Post Tour): $215 AUD per room, per night. 
Please note: extra nights are based on room only and subject to availability until the time of booking. Airport transfers are included if you wish to arrive early or stay behind. 
 
Maximum Room Capacity
3 People (subject to availability).
 
Child Policy
- No child discounts. Full price applies for all children travelling with their parents.
- Valid for Children 8 years old and over.
Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors allowed.
 
Triple Share
No discounts apply for 3rd person travelling. Full price applies, subject to availability.
Please note: Triple shares may be required to share existing bedding.
 
Bedding Configuration
Twin or double bedding (subject to availability).
 
Adjoining / Interconnecting Rooms
Subject to availability and at the hotels discretion. Please enquire on booking if you require this option.



Minimum group size 22, maximum group size 26 per vehicle.
 
Optional Tours / Activities
Day 3: Welcome Dinner in Istanbul's Kumkapi District Downtown - $115 AUD per person
Day 8: Turkish Night Show with Dinner - $110 AUD per person
Day 9: Hot Air Ballooning in Cappadocia - $375 AUD per person
Day 10: Jeep Safari Cappadocia - $95 AUD per person
Please note:
- prices are based on per person, are subject to availability, time permitting and weather conditions
- The optional tours listed above must be purchased on checkout or over the phone prior to submitting your passenger information form (subject to availability)
- Some tours require minimum numbers to operate.
 


- Visa fees and requirements (A visa is a strict requirement if travelling on an Australian passport)
- Meals/beverages not stated in the itinerary
- Recommended gratuities/tipping: $5 USD per person, per day
- Mandatory City tax: approximately €1-2 per person, per night in a hotel, payable upon check-in.
- Optional activities/tours
- Personal expenses
- Travel insurance (Mandatory)
Please note: A comprehensive travel Insurance policy must be organised BEFORE all details can be finalised.



TOUR GUIDE VS. TOUR LEADER
Tour Guide:
Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on history, art, architecture and culture of the city/village/attraction in which he or she is guiding the tour. The guide meets the group at the required place and leaves the group at the end of the tour, they do not travel with the group.
 
Tour Leader:
An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides in each stop. A tour leader may provide general guidance around a city or village, and offer information on the place visited on the bus, however they are not required to have specific knowledge on art, architecture, or history. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and if caught doing so, can be fined.
 
Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when particularly required to enhance the experience of the destination featured.
 
CLIMATE & AVERAGE TEMPERATURES
Istanbul:
Temperatures in May/June and September/October are between 22 and 30°C. January/December has an average temperature of around 15°C.
 
Cappadocia:
Cappadocia has a continental climate characterised by dry summers and sometimes snowy winters. Rainfall is sparse and the region is largely semi-arid to arid. There is a sharp difference in the temperature between day and night and it is not uncommon to have cold nights interspersed with hot days.
 
Kusadasi:
There are two main seasons in Kusadasi: the cold season and the hot season, which basically correlate with winter and summer in other parts of Europe. The shoulder seasons, autumn and spring, experience weather patterns that are a mix of both the cold and warm seasons.
 
FLIGHTS
Seat Selection & Frequent Flyer Points:
At TripADeal we do not arrange seat selection. It is important to highlight that some Airlines do not allow pre-selected seats. We strongly suggest you contact the Airline directly with seating allocation requirements and or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the Airline once you have your flight information.
 
Passport Validity:

Customers are required to provide valid passport details either at the time of purchase, or no later than 45 days prior to departure date. Failure to do so may result in cancellation of the booking. In this instance customers will be responsible for any costs and fees incurred.
 
COACH TOUR
Meals:
Daily breakfast is included in the tour, for all other meals; lunches and dinners the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements.
Please note: we will do our best to meet your requests/requirements, however cannot guarantee that we will always be able to.
 
Luggage:
You will be responsible for all your personal belongings whilst on the tour. With regards to luggage, you must carry your own luggage from the coach to the hotel room and back to the coach. The driver will assist with the uploading and off-loading of the luggage from the coach.
 
OTHER
Fitness Level Required / Mobility:
Our vehicles are not equipped with wheelchair access, so unfortunately our tours are currently not suitable for wheelchair users and those less mobile.
Please note: a general level of fitness will be required. If you have any concerns please consult your healthcare provider prior to purchase/travel.
 
Yellow Fever:
A valid international certificate of vaccination against Yellow Fever is required in many countries. You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home. It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting.
 
Gratuities / Tipping:
- Gratuities (tips) are not included in the tour price for services of the tour leader (when available) and driver throughout the tour. The recommended tip is $5 USD per person per day this covers the guide/leader and the driver, which will be collected whilst on tour.
- Tipping for all services provided on tour is always a matter of personal discretion, however please be aware that tipping is considered by many locals to be a part of their normal remuneration and they may approach you for payment and there is no need to be intimidated by the request.
 
Sightseeing:

Please note: In the event entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary where possible, will be adjusted or an similar activity will be offered in its place (subject to availability).
 
Shopping:
Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all of your receipts.
Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.
Please refer to our Terms and Conditions in regards to shopping for further information.



A tourist visa is a strict requirement if travelling on an Australian Passport. You will be able to start your eVisa application process once you receive your final travel documentation 6 weeks prior to departure.
 
Please note: Passengers who are not Australian citizens must check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required. It is also important to note, some areas of employment such as journalism, government authorities and charity organisations may have additional restrictions in applying for Visas. This may in turn affect the type of application required.



We are proud to offer a range of travel insurance products - please ask your Travel Consultant for more information.



Voluntary Changes


This includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.

 

·    1st Change - $100.00 per person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.

·    2nd Change - $150.00 per person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.

·    Subsequent changes - $250.00 per person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.

·    Changes within 30 days of departure $350.00 person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.

·    Changes within 14 days of departure $500.00 per person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.

 

Name Changes Due To Passenger Error
·    If the incorrect name has been advised to TripADeal, charges of $150.00 per person + any additional charges applied by the airline/cruise company/accommodation/other travel provider.
 
Supplier Fees
In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are not available from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. In the event, TripADeal is unable to obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.